I bought this product in 5/8/2020 from my local sporting goods store because of the COVID-19 park closures. My family loves playing sports and with the park and gyms closed. My husband wanted something for the kids to keep active. The product is well made assembly will take a while so I suggest dedicate a Saturday and a Sunday at least. It is very strong and beautifully painted. The instructions were clear and precise with great drawings. Alhough later on we found out they have instructional videos and even a few you tube videos which I highly recommend before you assembly anything.After the assembly the only issue I had was we were missing an inner channel part( for the adjustable handle). But despite the delay due to Covid-19 the customer service was very helpful and I recieved the missing part a month later. This is a quality product that is well made and worth every penny. My kids and I use almost every day. This is a good company and it shows in the product.

I have had the Lifetime 54” adjustable portable hoop for over a year. The rim unfortunately was damaged in a wind event. The representative from lifetime was so helpful in assisting me through the process. It was very easy and seamless dealing with him.

We purchased a Lifetime Hoop 5-6 years ago and it gets plenty of daily use by our children, extended family and the neighbourhood kids. It doesn't matter if it's sunny, raining, windy, snowing, it's used and thoroughly enjoyed. After all the play and abuse, it is still in amazing shape. I recently noticed that a couple the rings that hold the net to the rim had worn and broken. I contacted Lifetime to purchase a replacement rim and was amazed by their customer service. After a couple of email exchanges, I was sent a replacement rim free of charge! I've been happy with this product since we bought it. The materials, construction and quality are top notch. It's held up amazingly well from the elements and the use. And the customer service from Lifetime was over the top. You can't go wrong with this hoop. Buy and enjoy :)

Once assembled, this goal is wonderful. But assembly is not easy. The directions are hard to follow so had to go back and redo or start over. The protective pads, the last step, are still not installed as there are no pre-drilled holes in the metal frame. But once together, the goal raises and lowers easily and has provided much-needed activity and entertainment.

Purchased a portable basketball hoop over 7 years ago and recently had an issue with the handle raising and lowering the basket. Through a series of Q & A, the issue was identified and new parts sent out. Saved me from having to purchase an entire new system.

Built like a tank! This is a sturdy product. It is not easy to put together and you really do need two adults working in it; however the instructions are very thorough and the packaging makes it very easy to identify all the pieces for assembly (individual bags are labeled and contain all the pieces for each step in the directions). Customer service was very responsive despite operating during a pandemic. Very pleased with my purchase, but not as much as my kids are now that they can play hoops at home and social distance responsibly.

I have never dealt with a company so willing to help its customers. Professional and friendly as well! I needed extra parts for the basketball hoop after it fell during a terrible wind storm. They sent them right away. When I realized I was still missing a couple of bolts they also send those with no problem. What great service. I will purchase here again for sure.

Had to disassemble hoop to move it and lost some specific pieces. Gave Lifetime the part numbers and without hesitation they are sending me replacement parts. Well worth the premium price of the basketball hoop to have customer service be so amazing.

A friend gave me a Lifetime Adjustable Portable Basketball hoop. The rim had been damaged and bent, so I phoned up customer service to buy a replacement rim. I full expected to pay for a rim (if they even had one in stock). To my UTTER DELIGHT, the customer service rep not only confirmed that they had replacement parts in stock but sent it to me at NO COST and NO SHIPPING. This is not something that I can promise they will do for everyone in every situation, but I was absolutely thrilled and delighted they did it for me. I'll tell you one thing: they've just won a customer for life.

I bought a basketball net, and a small part broke. I emailed customer service to see where I could buy a replacement part to keep the net working, and a response and solution was received within 2 days! Could not be happier with the speed and solution provided.