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Customer reviews for Lifetime 54" Polycarbonate Adjustable Portable Basketball Hoop for
Lifetime 54" Polycarbonate Adjustable Portable Basketball Hoop
4.4 out of 5 stars
stars284 ratings223 reviews
  1. 5 stars72% (204)
  2. 4 stars13% (37)
  3. 3 stars5% (14)
  4. 2 stars4% (10)
  5. 1 star7% (19)
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Showing 171-180 of 223 reviews
Jun 12, 2018
PatrickD
1 out of 5 stars review

Height adjustment failure

Everything about this unit is great except for the one moving part it has, the height adjustment mechanism. The height adjustment failed after just 3 weeks of use. While assembling it, (admittedly I'm an engineer) I noticed the plate that is supposed to hold the hoop in place was not sufficient and would likely fail because it was 1/2" smaller than it should be for it to really work well and the spring that is used to move the plate back and forth inside the handle was really week. Unfortunately, I was right!! Now the hoop cannot be locked in place at any height, it just goes all the way down with gravity. Totally disappointing after spending the many hours to put it together.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from Reviews

It's possible you received a defective part, and we would be happy to take a look at it! We have a great Customer Service Team that can help you fix this problem. I'll forward your information to them. In the meantime, you can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

Jul 6, 2015
Dank
5 out of 5 stars review

Durability ....

I bought this item in Oct 2010, my wife and I put it together w/o any major problems. My kids now 9 and 12 have used it endlessly with all their friends and it has held up prefectly. (Knock on wood). I am now putting this system into the ground using the extension and ground sleeve I bought from Lifetime. -- I highly recomend this product.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
Feb 26, 2023
YadavMan2009
5 out of 5 stars review

Awesome Hoop - Must Buy

I love this product! I've had it for almost 10 years and my children have grown up playing on this hoop all day everyday and every chance they get. It's been very helpful being able to change the height of the hoop so easily and really enjoy having dunk contests with kids in the neighborhood. I got this hoop when my kids were 4 and 0. Now one is turning 14 in a couple of days and my 9 year old also loves this hoop so much. We might get one for our patio

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
Jun 8, 2020
M90176
1 out of 5 stars review

Height Adjustable failure

After spending hours assembling this system and running to the hardware store since the package had missing hardware not the height adjustment will not adjust. Took it apart and reassembled but still no avail. Called multiple times on the phone but no one picks up, is this good Customer service?

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from reviews

We're sorry for the delay. Due to this pandemic or volumes have been high and we've been trying to get to all our customers. We're continuously trying to help you and everyone else enjoy this product so we appreciate all the patience that you can give us. Please reach out to us at reviews@lifetime.com with your order and contact information to help you get the product assembled.

May 13, 2022
Chad77
1 out of 5 stars review

Awful Product

This Lifetime basketball hoop is just awful. About one hour into the assembly of the first hoop I bought, a part broke. I returned the entire hoop to the store and picked up a second hoop. Two hours into the assembly of that hoop, I found that a part was missing. Headed back to the store for the third time in three days to see if I can open a box and get the one part I’m missing. Please consider another brand when looking for a basketball hoop.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from Reviews

We're sorry you haven't had a good experience with your new basketball system. We do have replacement parts available available to be ordered through our Customer Service Department. Give them a call next time. They can be reached at 800-225-3865 opt. 1 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Apr 2, 2018
Papa05
5 out of 5 stars review

Great Value!

Bought this ffor when grandkids visit and happy I did. The goal is very easy to adjust up and down so all sizes of kids can enjoy playing! The box came with incorrect part but I called customer service and Ryan sent the correct part that day-great service and concern for customer satisfaction! Recommend Highly!

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
Apr 19, 2017
Jimbo123456
5 out of 5 stars review

Support from Lifetime is Fantastic

The product is great but the support from Lifetime is absolutely fantastic. I lost some parts, they sent replacements without cost. I needed a new in-ground system adaption - they knew exactly what I needed and I was able to buy it quickly. Thanks!

Review from lifetime.com
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Sep 26, 2020
Karl
5 out of 5 stars review

Very sturdy. Easy to adjust height. Great fun

Just finished first game with the new Lifetime 54" Portable Basketball Goal. Just put it up and played a game on it. First impressions are this is an amazingly good buy for $300. A solid, obviously well built and seemly durable piece of equipment. Assembly is lengthy but instructions are very well done & walk step by step. Bags of parts are labeled for each section of the assembly process. Go slow. Pay very close attention Hard parts: 1) Getting axle thru base. After a couple of tries where it was not even close, I sliced the holes another 1/4" larger. That did it. Tip: If assembling alone, use a clamp with a jig as your second pair of hand push the axle into the second hole while banging it in. 2) If on grass do NOT fill base until its positioned. Wow this was a mistake! The wheels roll great on hard surface but sink into the ground and then there is no moving it. It was hard to get it up on plywood and walking it in plank by plank took a long time The 'base gel' sold elsewhere seems to work really well. I did not want to use sand. The base is extremely heavy and the goal is held solidly Can you assemble alone? Yes. But its not easy. Now that its up? Its fantastic. Solid. No more shake or wobble that you get at a public park's goal. The hoop is sturdy. The backboard is large and you can tell it has a steel frame. Very pleased and impressed with this purchase.

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Jun 26, 2020
Chrisgamer
4 out of 5 stars review

great product

this system is a very high quality system that was fairly easy to set up and use. the only problem with it thats keeping it from being 5 stars for me is honestly the net isnt that great but besides that like i said it is a very good and hugh quality system

Review from lifetime.com
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Mar 23, 2020
Shannonm717
2 out of 5 stars review

Was soooo excited

Bought this in September but due to life, we just put it together after sitting in our garage in the box. Loved hearing the sound of the basketball hitting the pavement in our driveway but after less than 24hrs of "lite" use from myself and our 10yr old, the hoop will not stay up. It's like the adjustment piece came loose and won't catch, my husband tried tightening it and it will not stay up. So bummed, this was our son's birthday gift and not a cheap purchase for it to last for such a short amount of time :(

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from reviews

I'm so sorry you have not had a good experience. Please give us a call in customer service to see if we can make this right for you. We can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).