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Customer reviews for Lifetime 54" Polycarbonate Adjustable Portable Basketball Hoop for
Lifetime 54" Polycarbonate Adjustable Portable Basketball Hoop
4.4 out of 5 stars
stars284 ratings223 reviews
  1. 5 stars72% (204)
  2. 4 stars13% (37)
  3. 3 stars5% (14)
  4. 2 stars4% (10)
  5. 1 star7% (19)
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Showing 181-190 of 223 reviews
Nov 10, 2016
Jenney
4 out of 5 stars review

Water doesn't work

I bought this for my son and his friends who use it all the rime. They only issue we've experienced is that water doesn't work. They boys seem to be able to knock it down so I filled the base with sand and it works wonderfully. I would recommend this product to any family but would suggest the use of sand instead of water.

Review from lifetime.com
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May 13, 2022
Chad77
1 out of 5 stars review

Awful Product

This Lifetime basketball hoop is just awful. About one hour into the assembly of the first hoop I bought, a part broke. I returned the entire hoop to the store and picked up a second hoop. Two hours into the assembly of that hoop, I found that a part was missing. Headed back to the store for the third time in three days to see if I can open a box and get the one part I’m missing. Please consider another brand when looking for a basketball hoop.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from Reviews

We're sorry you haven't had a good experience with your new basketball system. We do have replacement parts available available to be ordered through our Customer Service Department. Give them a call next time. They can be reached at 800-225-3865 opt. 1 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

May 18, 2018
Kara
5 out of 5 stars review

Great customer service

[This review was collected as part of a promotion.] I bought the Action Grip Portable Basketball System. During the assembly we needed a replacement bolt. I called the company (800 # listed on the front of the assembly instructions - genius!). It was easy to get through to a live person and they were happy to send a replacement part free of charge and it came in a few days (sooner than they told me it would). Also once we put it up we found a few untied knots in the net that we couldn't retie. I called CS again and same story - happy tos send a replacement net at no charge. Lastly the product was reasonably priced and very good quality.

Review from lifetime.com
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Jan 23, 2018
Baller
3 out of 5 stars review

Great product but very difficult to put together

It took forever and a half for us to decipher the directions and how to put the pieces together. We called/ chatted for help several times and had to invite friends over to help assemble it. Please work on clarifying directions so that it does not take so long. That said, the assembled product is great to use.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from Reviews

Thanks for the feedback. Our instructions are a work in progress. Do you have specific section for this model that you struggled with? If you can shoot me and email with details I will be happy to pass them along to our tech writers so we can make improvements. reviews@lifetime.com

Oct 9, 2017
Scott
5 out of 5 stars review

Great product and Great Customer Service!!

Purchased in Feb 1027 and our son loves it!! Was a little challenging putting together, but instructions were detailed enough for 2 people to easily put it together. In Oct 2017 the base developed a small leak which was a manufacturing defect. Customer Service reviewed the pictures sent and then sent a replacement without delay. What great customer service!! I wish more companies were this attentive to a customers needs..

Review from lifetime.com
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Sep 26, 2020
Karl
5 out of 5 stars review

Very sturdy. Easy to adjust height. Great fun

Just put it up and played a game on it. First impressions are this is an amazingly good buy. A solid, obviously well built and seemly durable piece of equipment. Assembly is lengthy but instructions are very well done & walk step by step. Bags of parts are labeled for each section of the assembly process. Go slow. Pay very close attention Hard parts: 1) Getting axle thru base. After a couple of tries where it was not even close, I sliced the holes another 1/4" larger. That did it. Tip: If assembling alone, use a clamp with a jig as your second pair of hand push the axle into the second hole while banging it in. 2) If on grass do NOT fill base until its positioned. Wow this was a mistake! The wheels roll great on hard surface but sink into the ground and then there is no moving it. It was hard to get it up on plywood and walking it in plank by plank took a long time The 'base gel' sold elsewhere seems to work really well. I did not want to use sand. The base is extremely heavy and the goal is held solidly Can you assemble alone? Yes. But its not easy. Now that its up? Its fantastic. Solid. No more shake or wobble that you get at a public park's goal. The hoop is sturdy. The backboard is large and you can tell it has a steel frame. Very pleased and impressed with this purchase.

Review from lifetime.com
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May 26, 2025
Sibaja
5 out of 5 stars review

Great Product

ProductI really loved my basketball hoop, thank you very much for making high quality products!

Review from lifetime.com
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May 27, 2025
Kronik505
4 out of 5 stars review

Excellent product does what it’s supposed to

Excellent product for the price

Review from lifetime.com
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Jun 8, 2025
Mike1101
5 out of 5 stars review

Great Hoop

We love this basketball hoop, we have been shooting everyday since we got it!

Review from lifetime.com
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May 24, 2025
Mary H
5 out of 5 stars review

You Tube Assembly Instructions are Great!

Being able to follow along with the You Tube assembly video was great!

Review from lifetime.com
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