Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forBlack Screen with no picture - Only 3 months old
[This review was collected as part of a promotion.] For the first 3 months, the product performed flawlessly with a great picture. Now, once the TV is turned on the volume can be heard just like normal but the screen is black. If you look very closely at the screen, you can see a faint outline of what is being displayed on the screen. Overall, very disappointed in this product. Currently working through the warranty process and I am hopeful that Samsung will stand by their product with great customer service and will work to resolve this matter.
Tony929: I am very sorry that you are experiencing issues with your TU7000 TV and have initiated the warranty process. Should you wish to check the status of your repair/exchange, please contact us and reference your service ticket number. You can reach us via any of the following: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Will break on you
TV worked amazing at first no problems ever. I've had it for 2 years. Two days ago, out of nowhere, my tv froze and a black blob appeared on the screen, and proceeded to spread throughout the entire screen, before shutting off. I haven't been able to turn it back on since. If I leave it plugged in it turns itself off/on over and over, but it doesn't fully turn on, it jus lights up a little before turning off. I've had no damage occur to it, it still has the plastic on from when I first opened it.
Nice Picture Quality!
[This review was collected as part of a promotion.] I have been wanting a new Smart TV for my bedroom so I can enjoy Netflix up there and also hoping to get rid of my cable bill. The TV was very easy to set up. I currently still have my cable and I was actually surprised the TV remote will control my cable box and I didn't have to do anything special to set it up. I love all the options with this and was surprised with the Samsung TV channels too. There's quite a few I enjoy watching. Another feature I like is that it auto adjusts to the lighting in the room so when I turn the light off at night, it adjusts to compensate for the light being off. The remote has all the necessary buttons on it I need to operate it. The only thing I wished it had that it doesn't is a backlight button so I can tell which buttons are which in the dark. I think I got spoiled with that feature on my cable remote. The colors on all the channels is crisp and clear. The sound is good and never has sounded muffled and is always crisp. I am considering purchasing another one for my spare room because it really is a nice quality TV for the cost.
Ok for price
picture is good but for 2020 model uhd expected better. what really is a disappointment is the legs for the tv they are way too wide apart did not fit well on my tv stand as a corner unit the legs are about to fall off the back of it. they are very thin and does not have any non-skid material on them, the look is cheap. i purchased a 65 inch but had to change the order for a 55 inch since the leg design was this way.
It'll do
I bought this TV because we moved, I needed one and I liked the price. If you like the “soap opera” effect on everything, you'll be fine. You can change it, However the clarity of the image goes down drastically. Another thing that's frustrating, when the TV is turned on it automatically starts playing Samsung TV. Not that big a deal except waiting more than a few seconds causes more button pushing to get to where you want to go. Personally I would prefer the TV‘s that have Amazon fire built-in.
Expensive way to get 2 AAA batteries
get ready to meet your local samsung support, again, again and again! red dots on the screen within a week, get the screen replaced. now refuses to connect to wifi! switch to using legacy 802.11b. can't connect to smarttthings app! use remote to do setup. can't dowload terms and conditions! congratulations, the only useful thing you have left are the batteries in the remote
msui: I am sorry to hear that you are experiencing multiple issues with your TU7000 even after a service appointment. I understand your disappointment and frustration. You may want to reset your TV to factory settings by going to Settings > General > Reset Additionally, to check your network, please try the following troubleshooting steps: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
DOESNT WORK WITH ALL DEVICES
my first review was censored. This TV simply doesn't work, XBOX series X and Nintendo have both been a problem for months. I cant give you full details of all the troubleshooting steps I've gone through or this post won't be allowed by Samsung but it has been insane. I am now stuck with a TV that only works with one (Apple TV) of my three devices. HORRIBLE EXPERIENCE BUYERS BEWARE!!!!!!!
Hi Roy G, We are sorry to hear that you are having issues connecting your Samsung TU7000 TV to external devices. Please try the following tips to help connect your external devices. When connecting to external devices, please make sure you enable Input Signal Plus and Anynet+ (HDMI-CEC) on your TV. Anynet+ will control external devices that are connected to your TV with HDMI. Please keep in mind you will not be able to use Anynet+ if this feature is not supported on your receiver. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. If you continue to have issues, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Good tv beside this short life it has.
This model of tv must have defects built into it. This is the second TU7000 we had, each one only lasted two years almost to the day. Both time it was the main panel. We are waiting for yet another tv replacement. It gets costly with the travel time and cost of replacing this television. Once was bad enough but twice in four years, come on Samsung you need better model.
Hi Snowman_455, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!
Samsung 50" Class TU7000 Crystal UHD 4K Smart TV
my new samsung 50 tv is awesome. great picture which adjusts automatically to the room lighting. samsung gives you tons of free content with samsungtv, tubi, and more. browses the internet great and plays videos from the internet great. seamless integration with amazon prime video, netflix, hulu ....
Verified Purchase
Not worth buying it
Cant download any apps, its not worth buying it at all.
Hi Lpatel, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/)