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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,717)
  2. 4 stars18% (1,969)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 1-10 of 10,254 reviews
Jun 10, 2026
Reviewer name: NinjaStarChild
5 out of 5 stars
5 out of 5 stars review

All in One! Incredibly easy if tech-illiterate

[This review was collected as part of a promotion.] The Samsung 50" Crystal UHD 4K TV (UN50TU7000F) is an entry-level television that balances a highly affordable price with decent contrast and solid color reproduction. It is best suited for dark or dim environments but falls short in bright rooms, for wide viewing angles, and for hardcore gaming. Has access to TONS of streaming apps and others for a variety of different interests. The aesthetics and ambient background light are great for an eclectic experience watching different shows, series, and movies that allows you to set the mood for your viewing experience. Comes with a wide variety od resolution features and with settings to set security passwords, logins and codes to keep your private information safe.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Apr 23, 2020
Reviewer name: luis233
5 out of 5 stars
5 out of 5 stars review

I love my new TV

[This review was collected as part of a promotion.] After trying my tv for a week, I have to say that I love my new TV. This is such an improvement over my older TV. The image colors are vibrant and defined, and make the viewing experience more enjoyable. Great sound with fabulous smart features, it comes with a lot of apps already installed and it's very easy to access to them. I loved that I can connect my phone via WiFi and use it as the remote control. Set up was super easy. This TV has exceeded all my expectations. All though I do wish it had more than 2 hdmi ports. I highly recommend this TV to everyone.

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Jan 9, 2023
Reviewer name: Buzz
5 out of 5 stars
5 out of 5 stars review

So far, so good.

this is our first smart tv. its not our first samsung. i was quite surprised at the ease of set up. it took less than 15 mins and we were up and running! even the remote setup for our existing service was flawless. unboxing was simple and direct. now, we will have to see if it holds up as well as the one it replaced.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 4, 2026
Reviewer name: Butt
4 out of 5 stars
4 out of 5 stars review

SOLID TV. GREAT VALUE.

[This review was collected as part of a promotion.] Rating: ⭐⭐⭐⭐☆ (4/5) Title: Solid, reliable budget 4K TV that holds up over time I've owned this Samsung 58" TU7000 for a while now, and it has proven to be an exceptional value for the price. What stands out most is its long-term durability—there has been zero noticeable degradation in picture quality or general performance over time. The menu interface remains surprisingly responsive. Unlike many entry-level smart TVs that become slow and laggy after a few system updates, this one stays quick and easy to navigate. The software ecosystem keeps up well with new app plugins, and Bluetooth connectivity works smoothly for wireless headphones or sound accessories without dropouts. Audio quality is another strong point. Built-in TV speakers are usually an afterthought, but the sound on this model is clear, well-balanced, and strong enough that you don't feel immediately forced to add a soundbar. While it naturally lacks the peak brightness and premium features of higher-end QLED or OLED panels, it nails all the core fundamentals. For a reliable, hassle-free everyday display that doesn't feel dated, it earns a very solid four stars.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 7, 2020
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Lack of plugs.

TV picture quality is great. was surprised that the TV only had two USB ports and no AV plugs. I did not find any of this information on the web site. Would be good to have when ordering.

Helpful?6KHJPPFCOCQU13901857028
May 18, 2020
Reviewer name: Brian81
3 out of 5 stars
3 out of 5 stars review

You Get What You Pay For...

I gave this 3 stars as the TV functions as it should and it's my fault that I didn't do my homework. It was the last one left at the store I was at a couple days ago and the last one in my area. It was a good price, so I jumped on it. I was under the assumption that all 4k TV's were running at 120 hz at this point - had no idea new 60hz TV's were still being made. I kept messing with the picture as my nearly 11 year old 1080p 240hz Samsung 55 in. looked better. Well, that 240hz is why. When I read the specs online I was shocked to see the refresh rate at 60hz ('motion rate 120' is just gimmicky buzzword speak to sell low grade TV's like 'blast processing' was used to sell Sega Genesis for those old enough to remember). I still love Samsung, and I will be getting a better TV from the brand when I can. If I had known the refresh rate was only 60hz I would have never considered getting this (really wish the store I was at had the full specs on the product card... But yeah, my fault). If you don't play video games or aren't super picky when it comes to image quality in movies, this TV is fine. If you do play games and are concerned about image quality in your movies well, with electronics you get what you pay for.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Brian81: Thank you for your review of the TU7000. When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder. Go to Settings > General > External Device Manager > Game Mode I hope this improves your gaming experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Sep 30, 2025
Reviewer name: Sadtvowner
1 out of 5 stars
1 out of 5 stars review

TV stopped working after three years

This tv stopped working after three years. It had started responding slowly, then one day it wouldn't turn on. It just keeps blinking on and off. Nothing works.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 1, 2026
Reviewer name: Blake
1 out of 5 stars
1 out of 5 stars review

Failure within a few years

I've had this Samsung TU7000 for a few years and it has turned into a complete headache. The TV now constantly turns itself on and off and gets stuck cycling through the Movie Hub screen. I've tried power cycling it, removing the remote batteries, disconnecting every HDMI device, and troubleshooting everything I can, but nothing fixes it. For a Samsung TV to have this kind of major issue after only a few years is extremely disappointing. At this point it appears to be an internal hardware problem and the warranty is long gone, so repairing it may not even be worth the cost. I expected much better reliability from Samsung. I would not buy this model again.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 13, 2020
Reviewer name: Jimmy
1 out of 5 stars
1 out of 5 stars review

Terrible TV. Waste of money

I bought this hoping it would be an improvement because I liked my old samsung TV a lot. Netflix doesn't work, the picture isn't great, constantly having internet issues with the TV (My internet has been fine with my other TV's and computers) thinking about returning it but it will be a pain. Also, recommended screw sizes did not fit to mount it. Idk what they were doing when they built this piece of garbage.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Jimmy, Thank you for your purchase and review. I am sorry for the issues you had and understand your disappointment. Please check that your TV is running the latest firmware, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/ . Netflix should be working properly now. The 65 inch TU7000 TV is compatible with any VESA mount that supports 400x300 spacing. If your wall mount does not supply the screws you can find them at any hardware store. Screw size is M8 x 125mm You can find details, including diagrams and images of wall mounting on page 7 of your user manual. So that we can better troubleshoot your WiFi issue, please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun). If you have not already done so, we invite you to register your new Samsung product at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We hope to hear from you.

Mar 26, 2020
Reviewer name: BW711
1 out of 5 stars
1 out of 5 stars review

Picture was great for one day

This TV had good picture for 24 hours and then the picture had a purple/pink hue. And no Samsung, per your suggestion to every bad review, there is no firmware update available for my TV. As per other reviews a reset has temporarily resolved the issue but I will be returning this TV tomorrow.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

BW711, I am very sorry that you are experiencing purple/pink hue with your picture. Please make sure that your 65inch TU7000 TV has the latest firmware update, which should resolve this issue. You can find the update at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/ Should you need further assistance with firmware update or any other issue, please know we are here to help. Simply call Samsung SUpport us at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. -Samsung Ambassador