Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forSo far, so good.
this is our first smart tv. its not our first samsung. i was quite surprised at the ease of set up. it took less than 15 mins and we were up and running! even the remote setup for our existing service was flawless. unboxing was simple and direct. now, we will have to see if it holds up as well as the one it replaced.
Great picture
picture is awesome. took some getting use to be ause it is so clear. only reason i gave it a 4 star is because of the remote. for some odd reason they did not have it light up. i keep having to turn on the light to use the remote. doesn't that seem odd. even the cheapest of the tv's come with remotes that light up. oh well, the tv was a gift so i can't complain too much lol.
Verified Purchase
Tired of cable bills? Switch to Samsung Smart TV!
Want easy? Go Samsung! Smart indeed =) My Samsung mobile serves as additional keyboard for my TV, I can cast from my phone & computer to my TV, as well, my live feed home security system (audio-video), and I have so much to catch up on "Smart Things". The technology is accessible to me, so to ALL. YAY! The best for last: What I love most about my Samsung TV is that I do not waste a cent on atrocious cable bills! My TV offers its own Samsung TV Plus channels incl guide, and other amenities, for FREE! And so much more for you to discover: FREE use of common apps! ENJOY! WAY TO GO SAMSUNG! Indeed =)
Thank you, Brenda! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.
Mounting bolts need to be longer than indicated
the set is nice. but the manual will indicat that the versa mount screws should be 20/22mm. this is not correct, and others have commented the same. when you add in the depth of the mounting plate you are using, the screws/bolts will need to be m8 25mm; otherwise, there will be no bite of the threads-guaranteed. i had called samsung tech support about this, and the agent truly had no clue. secondly, if you want to just set up your tv to start watching your cable and streaming services-not so fast....the initial set up is going to force you through a bewildering labyrinth of required steps, to compel you to set up a samsung account-which you may not want.,
Hi TraldAlex, Thank you for your purchase and review of the AU8000 TV. We appreciate your feedback and apologize for any confusion. Please know that the 20-22mm listed in the user manual is not the screw length. It’s the wall mount thread depth in the TV chassis. Make sure to add the wall mount bracket thickness to the thread depth for minimum screw length. If you are unable to find the correct screws, you could use washers (supplied with the wall mount) to adjust the length. Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
CANNOT CHANGE APPS
so disappointed! bought this tv because it had apple tv and other apps. they didn't say the tv apps could not be changed. there is no room on the 1 gig of memory to add anything and you cannot remove the stock apps! literally the reason i bought the tv... i would choose anything else.
ROB108: Thank you for sharing your experience with your new TU7000 TV. Here are some things you can try: 1) Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. 2) Remove apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here 3) Turn automatic updates on. Select Settings > Support > Software Update, then select Auto Update. I hope these tips help. If you need further assistance or have any questions, please contact Samsung Customer Support. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Verified Purchase
Great, however!
The television his great however there are poor instruction on how to operate the TV remote control. the onscreen directions are trickey to find and don't cover everything. I have questions, especially on operating with cable and air antenna. There are local channels that the tv is missing and I see no way to do a channel search. Otherwise I love the tv except that the screen is a little dark during display of night scenes.
Tizen terrible Samsung forces apps
the tizen operating system is slow and has very few features. many of the settings you would want exposed just arent available or are turned on by some other setting that you may not want to enable as well. it's too easy to end up in amazon prime or some other streaming service that paid samsung for a favorable position on screen. this tv is basically a better quality vizio with worse software. let me remove the samsung tv app. i don't use it and it's annoying. for that matter, why are the apps arranged the way samsung wants them instead of me? the person who paid for this tv. i should be able to set the icon i'm most likely to hit on accident because the remote is laggy. all said, i will most likely never purchase another samsung because of this tv.
Verified Purchase
Dead on arrival
Dead on arrival. Immediately after finishing the initial setup, the screen went completely blank and only audio would play. After calling Samsung and working with the tech department they determined it was a lemon. Samsclub was willing to exchange for another identical TV and and that one worked perfectly.
Fantastic TV!
[This review was collected as part of a promotion.] I would like to start this review by saying that i am some what of a TV snob. I research extensively before I make a purchase. Display size is very important to me but of equal importance is picture quality and features. This Samsung TV is smallest display in my home at 65 inches. Yes, I'm "that guy". The picture on this TV is stunning right out of the box. I do have a calibration disc that I use to fine tune the settings on my TVs. I didn't have to change any settings. I was really impressed with that. The sound from the built in speakers is also really very good. The remote is very simple to use and as a bonus it is a universal remote that works my DirecTV system and my sound bar. So no more having 3 or 4 remotes laying around. This thing has almost no frame to speak of which is very sleek looking. It has all the built in apps that you need with dedicated buttons on the remote for Netflix and Amazon. It also has built in Disney+ which is awesome. There are plenty of connections for all your other equipment such as sound bars, game consoles, and DVD players and you can control them all with this TV and remote. The one thing that I wish Samsung would change is that the power cord connects to the back of the TV on the complete opposite side of the unit from all of the other cable inputs. For those of us who detest cables running everywhere it creates more issues than it has too, especially since this could be easily fixed. Overall though, this is a great TV that you will love in your home. It's my 2nd Samsung TV and I'm sure won't be my last.
mjbdisney68, Thank you for sharing your feedback with us. I am glad that you are happy with your new TU7000 Crystal UHD Smart TV. We value your feedback about the power cord design and will share it with our product team. Here is a link to the TU7 series product page, where you can find details of all the features, eManual, and other useful product support information: https://www.samsung.com/us/televisions-home-theater/tvs/crystal-uhd-tvs/65-class-tu7000-4k-uhd-hdr-smart-tv-2020-un65tu7000fxza/ Our customer care team is always happy to help should you have any questions. You can reach us at: 1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F. Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador
Looks and works good
Ordered in February and delivered mid March. Was concerned with all the bad reviews before tv was delivered. First thing I did was update to new firmware per comments from Samsung. Netflix took about 30 min to work after update. I didn't want to spend a lot so this fit my budget perfectly. Not sure why only two HDMI since last years 7 series had three. Not a big fan of the remote. I prefer the remote that came with the 740d version I also recently purchased. No issues with tv.
Txcoupe, Thank you for your purchase and review. I am glad that you are enjoying it. We value your user feedback on the remote design and HDMI ports and will share it with our product team. If you need further assistance with settings or features, please know we are here to help and can be reached at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Again, thank you for taking the time to share your positive experience. -Samsung Ambassador