Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forDead after a year
Was a decent TV for the price when it worked. Unfortunately a year and 2 months after purchasing, it's essentially dead. It will not power on. I've tried every trick with no success. The little red light flashes, so it's receiving power. Just can't fully turn on, stays black screen. Happened out of the blue, nothing triggered it. Very frustrating, huge waste of money. A TV should last much longer than a year.
Fantastic TV!
[This review was collected as part of a promotion.] I would like to start this review by saying that i am some what of a TV snob. I research extensively before I make a purchase. Display size is very important to me but of equal importance is picture quality and features. This Samsung TV is smallest display in my home at 65 inches. Yes, I'm "that guy". The picture on this TV is stunning right out of the box. I do have a calibration disc that I use to fine tune the settings on my TVs. I didn't have to change any settings. I was really impressed with that. The sound from the built in speakers is also really very good. The remote is very simple to use and as a bonus it is a universal remote that works my DirecTV system and my sound bar. So no more having 3 or 4 remotes laying around. This thing has almost no frame to speak of which is very sleek looking. It has all the built in apps that you need with dedicated buttons on the remote for Netflix and Amazon. It also has built in Disney+ which is awesome. There are plenty of connections for all your other equipment such as sound bars, game consoles, and DVD players and you can control them all with this TV and remote. The one thing that I wish Samsung would change is that the power cord connects to the back of the TV on the complete opposite side of the unit from all of the other cable inputs. For those of us who detest cables running everywhere it creates more issues than it has too, especially since this could be easily fixed. Overall though, this is a great TV that you will love in your home. It's my 2nd Samsung TV and I'm sure won't be my last.
mjbdisney68, Thank you for sharing your feedback with us. I am glad that you are happy with your new TU7000 Crystal UHD Smart TV. We value your feedback about the power cord design and will share it with our product team. Here is a link to the TU7 series product page, where you can find details of all the features, eManual, and other useful product support information: https://www.samsung.com/us/televisions-home-theater/tvs/crystal-uhd-tvs/65-class-tu7000-4k-uhd-hdr-smart-tv-2020-un65tu7000fxza/ Our customer care team is always happy to help should you have any questions. You can reach us at: 1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F. Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador
Did Not Last
i love samsung products love them. i have 2 g7 monitors for my pc, 3 other samsung tvs, phones, and my watch all samsung. im a fan boy. but this tv let me down. i bought it about 2 years ago when it was released, and its now dead. it was barely used, im at my computer the majority of the time. i would say it has less than 500 total hours over 2 years. and now no picture period. this was a major let down.
Hi CallMeCarl, We are sorry to hear that your Samsung TU7000 TV is no longer working after two years. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you continue to have issues, please give us a call so we can troubleshoot further with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
I thought it was going to be great...
i wanted a smart tv that no longer needed a 3rd party device to watch youtube and such. boy were we disappointed. the tizen user interface is as slow as aol dialup internet. just try to do anything in the menus and it takes 10-30 seconds for the tv to respond to your remote input. the only positive is the picture quality is amazing! however the hdmi to soundbar control is buggy and doesn't always work right, when using the optical cable the volume control randomly stops working and randomly starts working again. i can't wait to get a different brand tv
Looks and works good
Ordered in February and delivered mid March. Was concerned with all the bad reviews before tv was delivered. First thing I did was update to new firmware per comments from Samsung. Netflix took about 30 min to work after update. I didn't want to spend a lot so this fit my budget perfectly. Not sure why only two HDMI since last years 7 series had three. Not a big fan of the remote. I prefer the remote that came with the 740d version I also recently purchased. No issues with tv.
Txcoupe, Thank you for your purchase and review. I am glad that you are enjoying it. We value your user feedback on the remote design and HDMI ports and will share it with our product team. If you need further assistance with settings or features, please know we are here to help and can be reached at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Again, thank you for taking the time to share your positive experience. -Samsung Ambassador
Good product with a few tweaks
the picture is great and it was easy to set up. i do think the remote could be more user friendly; using the arrows and enter button at the bottom for almost every operation is cumbersome. the home screen is also a bit frustrating because it defaults to a random series or movie if you hit a button incorrectly and the apps are very small compared to the screen. all in all a good product for the cost.
Black screen in a couple of days
TV worked fine for the first couple of days, then the screen went black presumably from a faulty back light strip. The menus and and sound still work, but the screen is still black. Otherwise, the screen was great for 4K gaming until it unfortunately broke.
Kevin: If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. 1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation. 2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV. 3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution. The 'Samsung TU7000 Full Manual' is available online. Refer to pages 135-140 for step-by-step troubleshooting instructions. I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Low build quality, low durability
I bought this TV in 2020, it worked ok for about 3 years, then got worse and worse and died completely after 6 years use. Initially, the TIZEN UI started getting less responsive to the point that it would take 20-30 seconds from the time I pressed a remote button to the time the tv actually responded. Then, the TV developed a black bar at the bottom, which miraculously went away after leaving it unplugged overnight. Finally, the screen died after 6 years, out of warranty, and it never turned on again. Pretty short life for an electronics device that has no moving parts and sits on a wall untouched all day.
Disappointing
picture is good. software/interface is a huge disappointment. i was hoping to not have to use a box of any kind but will have to go back to apple tv. the smart hub is so bad that when you turn the tv on it will only default to their smasung channels which blasts some nonesene game shows or bad tv. i use youtube tv for programmining and have to go in and load each time which is slow. app tiles are small and hard to distinguish which app is highlighted. i have a tcl with roku tv that was cheaper, runs faster, has a much better interface with infinately more configuration, etc. really expected more from samsung. i just picture a group of design people sitting around a presentation of this “smart hub” interface and being impressed enough to approve it....wow.
Shpx: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the interface is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Don't buy this tv .
i just bought it 2weeks ago. when i got the tv it have blinking problem. show up randomly can enjoy this tv poor quality. was trying to resolve the problem today. but spending almost a hour still no solution. too much problem to get this tv. not enjoyable. not recommend buying.
WEI WU: Thank you for purchasing the TU7000 TV and for your review. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions