Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forDied after 1 year (and 22 days)
Picture went extremely dim (not just dark -- unwatchable) all of a sudden. Unfortunately this happened 22 days after the meager 1 year warranty expired. So, I now have a useless, expensive piece of techno-trash that Samsung is unwilling to do anything about. To their credit, designing a tv that dies 22 days after the warranty ends is really a pretty impressive con. Save yourself the heartache, don't buy this piece of garbage. Or if you do, think about it more like an annual rental.
Hi there, I'm sorry to hear that your Samsung TU7000 TV display is having issues. We appreciate your patience; there are a few troubleshooting steps that I will put below in case you have not yet tried them. First, you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings. Next, let's make sure that your Energy Saving Mode is not causing this issue. Go to Settings > General > Eco Solution> Power Saving Mode> Disable. You can also run a Picture Test. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test. You also may want to ensure that your Firmware is up to date. Go to Settings> Support> Software Update. If you continue to have a dim screen, then your TV will need service. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
I thought it was going to be great...
i wanted a smart tv that no longer needed a 3rd party device to watch youtube and such. boy were we disappointed. the tizen user interface is as slow as aol dialup internet. just try to do anything in the menus and it takes 10-30 seconds for the tv to respond to your remote input. the only positive is the picture quality is amazing! however the hdmi to soundbar control is buggy and doesn't always work right, when using the optical cable the volume control randomly stops working and randomly starts working again. i can't wait to get a different brand tv
Terrible TV. Waste of money
I bought this hoping it would be an improvement because I liked my old samsung TV a lot. Netflix doesn't work, the picture isn't great, constantly having internet issues with the TV (My internet has been fine with my other TV's and computers) thinking about returning it but it will be a pain. Also, recommended screw sizes did not fit to mount it. Idk what they were doing when they built this piece of garbage.
Jimmy, Thank you for your purchase and review. I am sorry for the issues you had and understand your disappointment. Please check that your TV is running the latest firmware, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/ . Netflix should be working properly now. The 65 inch TU7000 TV is compatible with any VESA mount that supports 400x300 spacing. If your wall mount does not supply the screws you can find them at any hardware store. Screw size is M8 x 125mm You can find details, including diagrams and images of wall mounting on page 7 of your user manual. So that we can better troubleshoot your WiFi issue, please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun). If you have not already done so, we invite you to register your new Samsung product at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We hope to hear from you.
Great TV, terrible remote!
this is a great tv! it is our first smart tv and we're pleasantly surprised at how easy it was to set up and use. even our children are able to use it with ease. especially simple when switching back and forth between cable and streaming apps. we are very happy with the tv but i have to say that we strongly dislike the remote. buttons need to be different sizes/ shapes or even different a orientation. we're constantly hitting the wrong buttons even after having for a few weeks. this is the only downside to this tv.
This product has great features and apps
[This review was collected as part of a promotion.] I have a 65" Samsung Smart TV, I just love they way the TV show beautiful pictures it has great sound it's just a good quality product. I like streaming on my Samsung Smart TV because you can download any app that you want it's good for gaming also, the TV shows like you are in a movie theater, you can adjust the lighting on the tv to 3 or 4 mods i love just love that feature and I also like the fact that you can stream on the internet, you can also set a timer for the TV to cut the TV off. I just really enjoy watching my Samsung TV, I just love all Samsung products
Samsung TV Always My First Choice
[This review was collected as part of a promotion.] I brought this tv to replace my previous Samsung TV which was at least 10 years old. It was still working fine just wanted a bigger one. Samsung offers their own TV service similar to cable which I love and free of charge. Can even get it on Samsung phones now. My TV is crystal clear and has a nice set of built in speakers with nice sound and base. Only thing is it only has 2 HDMI ports and I was used to have 3 or 4 but the two will suffice. The smart features allows me access to all my streaming services so that's a plus. Overall I've never been disappointed with Samsung products.
Verified Purchase
Almost same size cabinet as old 48 inch tv.
The Samsung 55" TV. Is very clear and was really easy to set up. I Had a tv that was a 48 in and relpaced it with the 55. This tv cabinet is only 1 inch wider than my old 48 inch because the picture goes all the way to the edge of the cabinet. I'm very pleased.
I love my new TV
[This review was collected as part of a promotion.] After trying my tv for a week, I have to say that I love my new TV. This is such an improvement over my older TV. The image colors are vibrant and defined, and make the viewing experience more enjoyable. Great sound with fabulous smart features, it comes with a lot of apps already installed and it's very easy to access to them. I loved that I can connect my phone via WiFi and use it as the remote control. Set up was super easy. This TV has exceeded all my expectations. All though I do wish it had more than 2 hdmi ports. I highly recommend this TV to everyone.
Decent Screen, TERRIBLE PROCESSOR!!!
I have a larger Samsung TV and was very impressed by the robust performance of the native apps and apps that you can get from the App Store (although I'll caveat that by mentioning that I did have to return that TV to the store three times because of how slow the processes worked (laggy, would take a whole minute for any remote control command to work. This TV has a similar issue running applications such as Netflix, Hulu, Apple TV, and others. I bought this TV to serve primarily as my new home-office display ( and to watch TV from to kill the time in between tasks, if I'm being honest). The TV will work fine if you're hooking it to a laptop or desktop. If you're buying this TV to...well...watch TV and so you don't have to use an off the shelf box (like Roku, Apple TV set top, Chromecast, etc), then you'll be TERRIBLY DISAPPOINTED. You would think that if Samsung wants to market a TV as Smart, they would pay more attention to quality control and performance of their Smart Features. Everything running directly from the TV just disappoints. The user interface for every app is rendered in low resolution (yes, I checked my settings. I also compared the same apps on the same TV with third party app services). I can overlook that the app interfaces all run in low resolution, as long as the actual video is rendered in HD. What I can't overlook, is how laggy the TV gets when you run any app. This TV struggles to play video while handling simple functions such as..say.. changing the volume or a channel. So...here I am...using a “Smart TV” as simply a monitor.
The_One_True_Bob, Thank you for your purchase and review. The interface issue you are describing may be related to your network connection and quality. We suggest you try the following: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador
All I will buy from now on are Samsung TV s
[This review was collected as part of a promotion.] I bought this tv becasue I heard you could side load andriod and being PC and Galaxy phone guy this was appealing. I had no idea how much more this tv could do and the features WOW. I use my pc for everything and keep very current with software, hardware and OS and lost interest in TVs years back. If you've never Samsung's HUB then you are in for a treat. Well Done Samsung!