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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Sep 24, 2020
RockinBob
5 out of 5 stars review

Samsung 50" Class TU7000 Crystal UHD 4K Smart TV

my new samsung 50 tv is awesome. great picture which adjusts automatically to the room lighting. samsung gives you tons of free content with samsungtv, tubi, and more. browses the internet great and plays videos from the internet great. seamless integration with amazon prime video, netflix, hulu ....

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Feb 11, 2021
msui
1 out of 5 stars review

Expensive way to get 2 AAA batteries

get ready to meet your local samsung support, again, again and again! red dots on the screen within a week, get the screen replaced. now refuses to connect to wifi! switch to using legacy 802.11b. can't connect to smarttthings app! use remote to do setup. can't dowload terms and conditions! congratulations, the only useful thing you have left are the batteries in the remote

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

msui: I am sorry to hear that you are experiencing multiple issues with your TU7000 even after a service appointment. I understand your disappointment and frustration. You may want to reset your TV to factory settings by going to Settings > General > Reset Additionally, to check your network, please try the following troubleshooting steps: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Jan 24, 2023
Kerrblunk
5 out of 5 stars review

Good bang for the buck!

We had a Sony in our bedroom for over 17 years, when it just started to die. We wanted something close to the same size. We didn't want to break the bank, so we grabbed this Samsung unit. Were happy with the size price, and performance! One think I STRONGLY suggest, is to register your new Samsung as soon as you purchase it. The site ask for the serial. The full serial number IS NOT ON THE BOX, but near the plug in ports in the rear of the set. Register asap, so you have in my case 3 years of limited manufacture defects with the set. For the price, we feel its a great TV for our needs. Perfect for the bedroom!

Helpful?6KHJPPFCOCQU13901857028
Dec 28, 2022
Snowman_455
3 out of 5 stars review

Good tv beside this short life it has.

This model of tv must have defects built into it. This is the second TU7000 we had, each one only lasted two years almost to the day. Both time it was the main panel. We are waiting for yet another tv replacement. It gets costly with the travel time and cost of replacing this television. Once was bad enough but twice in four years, come on Samsung you need better model.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Snowman_455, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Nov 10, 2020
Anonymous
5 out of 5 stars review

Nice Picture Quality!

[This review was collected as part of a promotion.] I have been wanting a new Smart TV for my bedroom so I can enjoy Netflix up there and also hoping to get rid of my cable bill. The TV was very easy to set up. I currently still have my cable and I was actually surprised the TV remote will control my cable box and I didn't have to do anything special to set it up. I love all the options with this and was surprised with the Samsung TV channels too. There's quite a few I enjoy watching. Another feature I like is that it auto adjusts to the lighting in the room so when I turn the light off at night, it adjusts to compensate for the light being off. The remote has all the necessary buttons on it I need to operate it. The only thing I wished it had that it doesn't is a backlight button so I can tell which buttons are which in the dark. I think I got spoiled with that feature on my cable remote. The colors on all the channels is crisp and clear. The sound is good and never has sounded muffled and is always crisp. I am considering purchasing another one for my spare room because it really is a nice quality TV for the cost.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 8, 2023
Lwilliams523
5 out of 5 stars review

Amazing hdtv worth the money

I received this hdtv as a replacement. The TV was very easy to put together out of the box. The set up for user settings was easy and the remote is very easy to use. Connecting to my home Wi-Fi was no problem. The TV is very easy to use. The sound is good I like the picture I'm amazed. The quality of video that I watch is very clear. The fact that I am watching older videos and the quality is still very clear. It is amazing. I would recommend this TV to anybody upgrading from a smaller size or may be changing from one branch to another. I have this in my bedroom, so I watch this a lot when I'm ready to go to bed or at the end of the day.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 24, 2021
eddiemantis
3 out of 5 stars review

Ok for price

picture is good but for 2020 model uhd expected better. what really is a disappointment is the legs for the tv they are way too wide apart did not fit well on my tv stand as a corner unit the legs are about to fall off the back of it. they are very thin and does not have any non-skid material on them, the look is cheap. i purchased a 65 inch but had to change the order for a 55 inch since the leg design was this way.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
AG13
1 out of 5 stars review

Apps go in and out.

[This review was collected as part of a promotion.] The TV has wonderful color, but what is the point of buying a smart tv if the smart features do not work. I couldn't connect with my phone; and, I could not get the apps to work. Finally, one day they just decided to work. During covid a TV is almost essential to get through the day. So sad that I spent so much money for it not to work. I even had support replace the mother board twice.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

AG13: I am very sorry that you experienced issues with your TU7000 TV and required warrant service. I understand your disappointment and frustration. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Should you continue to have any issues with your TV, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Nov 3, 2023
Jenn
1 out of 5 stars review

Very disappointed!!

TV quit working haven't had it two years yet! This is the second time it's quit working. The first time after two or three days, it finally started back, showing a picture . Now the second time around, it's quit working and have spent countless hours, unplugging and plugging and troubleshooting but this time it's not coming back on or working!! do not buy!!!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 16, 2023
SamS
5 out of 5 stars review

Excellent Viewing Experience

We purchased this television in order to upgrade from a 65 inch to a 75 inch. We moved our smaller TV to another recreation room. This is now our main display TV in the living room of our home. It has very nice sound quality. No sound bar is necessary. The viewing experience is top notch. The TV is capable of displaying the smallest of details in movies and shows. I really enjoy it most for sports. It is basketball season now but I cannot wait until the NFL season starts. The image is adjustable for games, movies and sports. You can alter the level of contrast, tint, aspect ratio and other variables to you liking. Overall it is five stars. I attached it to my wall by myself but I would recommend two people do it for safety reasons.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028