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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Mar 13, 2021
Eric
2 out of 5 stars review

medocore TV, terrible software & support

this replaced an off brand 4k from 4 years ago. i didn't like that one. i like this one less. the picture is alright, but the sound is tinny. the built in software is terrible. the remote by itself is just fine, but working with the software, no. to add insult, support is absolutely abysmal. to add insult i just have support lie to me for an hour. they will sell your data and tell you they don't.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Eric: Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the sound and software on your TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. I hope this helps. Should you need further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Specialist

Jan 9, 2024
Unhappy
1 out of 5 stars review

Dead after less than 2 years.

Loved this TV until yesterday when it just stopped working. Tried unplugging and replugging but nothing. The little red power light is on so it's getting some power but zero picture--just a black screen. Incredibly disappointed as the TV isn't 2 years old. Now what?

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 23, 2021
Big Gray
4 out of 5 stars review

Great picture, not so great audio.

My wife and I are quite pleased overall with most of the features of this TV including all aspects of the picture. The sound quality from the integral speakers is not nearly as good as the five year old TV that it replaced. We had to purchase a small sound bar to appreciate dialog over the background sound. I suspect this is becoming common among all newer TV's.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Big Gray, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Jun 16, 2022
PNWHiker
5 out of 5 stars review

Can't beat the value for the price!

[This review was collected as part of a promotion.] Oh wow, I love this TV. This was a housewarming present to myself, and I mounted it on the wall in my living room. The picture and the sound are both incredible, and I love how easy it is to navigate to get to Amazon, HBO Max, Netflix, etc. The Samsung TV channels are a nice added bonus! I'm a cord cutter, so the access to extra news, sports, and other programming is always welcome!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 17, 2022
FrankW72
4 out of 5 stars review

Great TV for the price

[This review was collected as part of a promotion.] We bought this TV to use on our patio. It looks and sounds great with the integrated speakers and has held up well so far. I do cover it when not in use and when there is a storm and haven't had any issues so far. It connects easily to our network and gives us a second living room. Couldn't be happier.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 28, 2020
Olethia Lockett
5 out of 5 stars review

Good product for the price

i love the clear picture of the product. did not like that i have to disconnect my connection of vpn to get it to work with the intent in the same room of the modem. not good. yet my other tv devices cable products and streaming devices on the other tv and tablet works just not that one. overall it's great for the price and quality.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
Reverrpm
4 out of 5 stars review

Great TV

[This review was collected as part of a promotion.] I went with TCL at first trying to break from Samsung as was alot cheaper, well you get what you pay for, 1.5 years later headed out to buy a new TV because the TCL died a sad death Well I have all samsung TV's now can't beat technology and value My only cons is that a keyboard mouse combo would be advantageous and internet browser is beyond slow Other than that really happy

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 19, 2022
Samsung4TheWin
5 out of 5 stars review

Great Starter TV

[This review was collected as part of a promotion.] This TV has been great right out of the box. Initial setup was very simple and quick. Within 10 minutes of it being out of the box wifi and Alexa were set up. The Bluetooth head phones feature was the reason I selected this model and it was also easy to setup and used often with no issues.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 12, 2021
Waztheman
5 out of 5 stars review

Great 4 k television

[This review was collected as part of a promotion.] We use this TV set to watch movies and 4 k dvds.it has all the features that the average consumer would want .I have it set up with a sound bar and sub for spectacular picture and sound.me and my wife are very happy with the set in general and glad we made the purchase

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 25, 2022
TVFan73
5 out of 5 stars review

This product is a great product.

[This review was collected as part of a promotion.] I have been streaming shows from multiple different services on this tv for the last 1-2 months so far, and I have been pleased to see that the tv has consistently had great visual quality. Additionally, load times for each streaming service have been efficient. Overall, I really enjoy this tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028