Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forTired of seeing the troubleshooting screen.
i like the crystal uhd screen. sound from speakers are just ok. my problem with this 7 series is the with apps. i have a 6 series and i replaced an old toshiba that i had to use a fire stick to get updated apps on with this 7 series since my 6 was so reliable. evryday, after the tv is shut off, when the tv is cut back on, there is a troubleshooting screen about not being connected to my wifi. causing me or my family to do the soft reset, (hold power button down), or unplug the tv for 10 seconds, (tedious!!!). my 6 is standing the test of time & the fire stick with old tv was flawless. do i have to plug the fire stick into this 7 series, or is there a software patch that will be sent...soon!!!!
Ramontw: Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing WiFi connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Superb picture quality
[This review was collected as part of a promotion.] Beautiful picture quality. The settings are incredibly easy to navigate. Samsung TVs are the only brand I'll ever buy again. The absolutely blow away the competition. I highly recommend this tv.
Samsung TU7000 55”
i bought 2 samsung tu7000 55” smart tvs. the picture was great. however the tizen operating system is terrible. not very user friendly. apps font work properly, they freeze up, don't load sometimes sound doesnt work on certain apps. the tvs were a great price but even at that price not worth it. the smart tv should work seamlessly. i shouldnt have to unplug tv, delete then reinstall apps just to get the tv to work. shouldnt have to reboot the tvs as well. no more samsung business from me. the tvs i've had in the past were great. their newer models not so much. so i returned both tv's and went with a different brand. hopefully the new brand will eork out better. too bad samsung. i wont be spending any monies on your brands. i do not recommend your tv's.
Lima96: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/ You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Best tv I bought
[This review was collected as part of a promotion.] This has been the best tv I have purchased, it looks amazing is easy to use and works smooth I was expecting lower quality but I was amazed in how good it looks I love it when ever time comes to change the tv would definitely buy another samsung again
Nice picture ... software is not great
first, for the price, the screen, image quality & sound is great. i was disappointed that it does not have voice control on the remote.it does not work with a firestick. i replaced an older samsung7 tv, and this felt like a downgrade. the remote is clunky, and the buttons are super "rubbery" and temperamental. it feels like a remote from the 1990s. the biggest issue is with the software. i don't like that the tv automatically turns on to a "smarttv" station that runs on the screen. it will run whatever last smart tv station was on. this is extremely annoying! i have had problems with various apps.
Great Functionalities
[This review was collected as part of a promotion.] Great TV, perfect screen quality and great accessibility specially with the shortcuts on the remote. Love that I can access Netflix and Prime Video with just one button. Wish I could fit an even bigger screen at my house!
Great purchase!
i was amazed when we set up this tv and first turned it on; the picture quality difference from our old lg was immediately noticeable. it was a great price point, a very easy set-up, and has amazing quality! the only two minor cons are i can't seem to connect the smart tv with a few apps i wanted to add, and we still have to use our directv remote to change the channel, which isn't ideal. but minor hindrances compared to the pros of this tv!
Love this TV
[This review was collected as part of a promotion.] This tv is perfect to play video games, read your emails it hooks up to alexa . The picture quality it amazing I never knew what I was missing till I got a Samsung crystal TV .the picture makes u feel like ur right there on set. And u can hook your phone up by just tapping the side . It has access to all the streaming sites as well as a icon for ur gaming systems. It's bright and easy to see . The Remote is easy to use as well lots of options. This TV does alot more I just haven't gotten that far yet .
The TV is beautiful features are nice
[This review was collected as part of a promotion.] I use my Samsung TV to stream all of our television channels. We do not have a cable carrier at the present time and don't want one because of the expense I found that we can get just as many channels and some features that they don't have.
The picture in impeccible.
i did not give it all 5 stars because trying to use the smart tv function through connection to the internet makes it complicated and slow to access what is far easier to watch by connecting it by hdmi to a laptop. just use one hdmi for the laptop and one hdmi for a video disc player, and the internal tuner built into the tv by connecting it to an over the air tv antenna on a tower and you will have everything you need. do not connect it to your internet account because it is hard to get rid of the mess it makes out of turning it on to watch a tv show or to choose an hdmi. keep it simple and leave these extras out of your installation for the best picture you can find anywhere.