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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 3,841-3,850 of 10,259 reviews
Jun 25, 2020
Reviewer name: Isaac24
2 out of 5 stars
2 out of 5 stars review

Dont buy

extremely laggy, also the remote feels super cheap and outdated. dont know why everytime i press a button on the remote it takes 2-5 seconds for the tv to respond. picture is 5/10 only because blacks are not deep whatsoever so it just ruins the whole look of the picture. would not recommend buying.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Isaac24: Thank you for sharing your experience with the TU7000 TV. I am sorry that you are seeing some lag when you use your remote. Have you tried Device Care option? Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. Regarding the darkness of your picture, Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Oct 31, 2020
Reviewer name: BrentWB
5 out of 5 stars
5 out of 5 stars review

The perfect tv

[This review was collected as part of a promotion.] I got this TV about a month or so ago and I just love it The weight is only 36 lb if that and it is super clear it is just one of the best TVs I've ever had I love how I can hook it up to my phone to use it that way and the sound is phenomenal I highly recommend this Samsung TV

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 28, 2022
Reviewer name: Diamondqueen
5 out of 5 stars
5 out of 5 stars review

This tv has great picture and sound

[This review was collected as part of a promotion.] I use my Samsung TV for mostly streaming its has all the apps I use except Philo and bet plus but I was able to hook my roku up which has those apps on it I really love that the TV has amazing sound quality it's almost like it has built in car speakers the picture is crystal clear funny cause it's the crystal model color and frame is incredible never had a TV with such high quality in picture I just love it

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 2, 2020
Reviewer name: Elsie
5 out of 5 stars
5 out of 5 stars review

Availability to Download Apps

the shows i normally watch look so much more clear and brighter with this tv. i appreciate the availability to download a variety of different apps, especially the xfinity stream app. being able to download the xfinity app gives me the chance to save money because now i don't have to pay for a cable box in my room anymore.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 20, 2021
Reviewer name: Not ME
1 out of 5 stars
1 out of 5 stars review

BAD BAD BAD

it will not update. i have great wifi. tv shuts on and off by itself. my apps will not work. never had a problem with prior tvs. dont tell me to clean device. will not work properly. it freezes constantly. i just recently purchased this thing. really not a good television. paid arm and leg for this thing.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Reviewer name: Chris30
5 out of 5 stars
5 out of 5 stars review

Nice Smart TV with so many good features.

[This review was collected as part of a promotion.] Nice Smart TV with great price deal. Lovely picture and sound quality. So far no issues with any of the device from Samsung like TV, Soundbar, Woofer etc.So many features to choose from. Overall nice and good.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
Reviewer name: Tech2go
5 out of 5 stars
5 out of 5 stars review

Best tv I bought

[This review was collected as part of a promotion.] This has been the best tv I have purchased, it looks amazing is easy to use and works smooth I was expecting lower quality but I was amazed in how good it looks I love it when ever time comes to change the tv would definitely buy another samsung again

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 17, 2020
Reviewer name: Ispeakthetruth
1 out of 5 stars
1 out of 5 stars review

Very Disappointed

[This review was collected as part of a promotion.] I had high hopes when buying the TV in April 2020 but I have been disappointed. First, the sound quality is an issue. It seems every show/channel I watch requires a dramatically different level of volume. One channel its set to 15, another channel its has to be up to 80. I know its the TV because I had the exact same setup of channels on my previous TV and never had the issue. Secondly, there is a lag in remote performance. Always, even after multiple updates, no change. Lastly and most importantly, the picture quality is very concerning. Overall brightness is not very good. Beware if you have a lot of natural light in the room. Also, sometimes it decides to pick a specific color, say green, and change it to a blinding white or solid black with persistent digitized appearance. The only remedy is to unplug the TV which seems to correct the issue for a few days. I thought this might update related or a specific streaming service thing with incoming signal but it happens on every type of input and after multiple updates. I will be contacting Samsung service on the next occurrence as this seems to be a persistent issue per reviews starting in May/June timeframe but not before. Hopefully they can resolve the issues. When there are no issues, the TV looks great and is a good value, especially at the current price.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
Reviewer name: Blade
5 out of 5 stars
5 out of 5 stars review

Purchase of Samsung 55 inch TU7000 TV

[This review was collected as part of a promotion.] I have thoroughly enjoyed my new Samsung purchase. The picture is crystal clear and seems to literally jump right out at you, particularly during football games. I would not hesitate to recommend the purchase of a Samsung Television to anyone shopping for a tv that provides an excellent picture and great sound.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 27, 2022
Reviewer name: David M
3 out of 5 stars
3 out of 5 stars review

Good TV but Slow to Respond

I bought the Samsung 50" TU7000 Smart 4K UHD TV two years ago, and I have had no problems with it. However, I do have two criticisms with this model: 1) Not enough HDMI ports; only two available 2) Major complaint is that this TV is sluggish and slow to respond to the remote especially after it is switched on. The TV simply will not respond for seconds. It is as if it was busy doing some background processing. This can be frustrating if you want to check something out quickly, or turn down the volume quickly if it is extremely. You just can't do any of this until after at least a few seconds or more.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi David, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!