Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forThis TV is amazing
[This review was collected as part of a promotion.] I use my TV everyday to stream videos, movies, shows and the quality of the picture is amazing. This TV has not failed me once and it continues to work all the time. For the price and quality it is totally amazing!
First tv purchase
[This review was collected as part of a promotion.] I will be honest. I love it! A couple things though. .. I think the picture should be sharper. Makes it feel older than it is. Can't say if I'm impressed with the smart part or not. Not sure what to compare it to. Yet there again, I feel like the graphics of the smart menu and of the tv could be better. Still a world better than the one we had prior.
Frustrating...
[This review was collected as part of a promotion.] The tv would be fine except that it restarts four or five times daily...I've followed every troubleshooting advice I can find.. countless resets...unplugging...device care procedures...nothing fixes the issue...it was too large and heavy for me to repack and return...the picture is great...but the daily restarts are stressful and frustrating...
Hi Daystar, I'm sorry to hear about your experience with the TU7000 TV power cycling issue, where your TV is turning itself on and off repeatedly. Please give us a chance to make this right by calling us again at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor
Solid budget-friendly purchase
[This review was collected as part of a promotion.] I've been using it for 3 wks. As the title says, this was a pretty solid purchase for its price. I've had few issues with internet connectivity and arbitrary screen flickering but hopefully this is temporary.Yes, I'd recommend this product to my friends.
Price was good
[This review was collected as part of a promotion.] i may have gotten a 'bad' one, but i was very disappointed with the picture. it was washed out. nothing rich about the colors. i played around with all the picture adjustments, and the expert adjustments, and occasionally could get a good picture, then when i changed the channel, i had the same problem all over again. i've heard a lot of good things about your tv's, so i think maybe i got a lemon. i took it back and bought another brand.
Bill C: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, my sincerest apologies. We hope to regain you as a customer in the future. ~ Samsung Solutions
Frustrating!
honestly i dont know what to think. when i bought this tv i though it waa going to be a big upgrade to my 15 year old tv. when i first took it out the box i noticed something was wrong. images looked a little pixelated. but it fixed it self in a few weeks. now the only problem i have is the colors and its so annoying. i currently have natrual mode and its ok if it were to be brighter i would love it. but its so dim than the other options. it makes almost every scene dark. ive tried to contact samsung and they dont help me at all. my older tv has better colors than this. i dont even want to watch stuff on my tv at this point because im not getting the good quality. not sure if its just this model or what. and yes i have tried changing settings!
Color distorsion
[This review was collected as part of a promotion.] The TV is great in definition and colors, however, we experienced color issues many times a week. A red colored texture appear and mix with image. We have to turn the TV off and unplug it to make the issue go. It's really annoying for a TV of that size/price (still under warranty though).
maclaurin: Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve your issue. To update directly from your TV, press the HOME button on your remote. - Go to SETTINGS (gear icon) > Support > Software Update > Update Now - Your TV will check for the update and should start downloading the update. After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on. If your TV is not connected to the internet, follow these steps to update the firmware. - You can find the update (ver 1401.7) at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 - Extract the firmware to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) - Connect the USB thumb drive to a USB port on your TV. - Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. - The TV will install the update and then restart. - Once the TV restarts, press and hold the Power button on your remote until the TV turns off and back on. If your issue persists after the firmware update, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Crystal clear picture
[This review was collected as part of a promotion.] As someone who has not had a smart tv before this was a huge leap from our previous one. I was dreading the whole set up but it was so easy. The instructions were clear and simple to follow and it only took a few minutes to set up and we were off. The colors are vibrant and I can't believe how clear the picture is. The remote is really easy to use even though it can look daunting. I love the Samsung tv plus and all the free channels you get. The setting to change the picture mode to suit what you are watching is a great feature. The expert setting are great on the picture and sound if you know what you are doing.It's so simple to switch between the different apps not only using the preset buttons on the control but just by hitting the home button and scrolling through to find the app you want. The sound also has to be mentioned as you can see the volume level on the tv and we don't have to have it that high anymore as our air con can be quite loud. So far the only downsides to the tv are that I wish the power cable was longer and that it had 3 HDMI ports and not 2. I am loving it so far though and can't wait to see what else it offers.
Wow! It is so clear!
[This review was collected as part of a promotion.] I was wanting to replace my 8 year old tv. Looking around I saw this tv at a great price. After hooking it up I turned to the Andy Griffith show and my jaw dropped. Who knew that a show that old could ever be that clear. On top of it being so clear, it is also a smart tv. I would definitely recommend this tv to anyone needing to upgrade!
Best TV Choice
[This review was collected as part of a promotion.] Second Samsung tv I have bought and I love it! Great tv, totally worth the price. I use my tv for everyday tv, streaming subscriptions, photo viewing, and listening to music! Excellent picture quality!