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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,716)
  2. 4 stars18% (1,968)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (471)
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Showing 3,181-3,190 of 10,251 reviews
Jan 8, 2023
sclegg
3 out of 5 stars
3 out of 5 stars review

picture quality good, menus are slow and clunky

the picture quality on this tv is great. navigating menus is pretty slow. sometimes up to 10 seconds from when something is selected until the tv responds. i don't like how google play isn't available on this tv. it really limits what is available for the tv. also screen casting takes several extra steps than other android/smart tvs.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi sclegg, We appreciate your feedback on the delayed response time you’re experiencing. Let's ensure you are running the latest Firmware Update. You can check this by going to Settings > Support > Software Update. You may also want to further optimize performance and address this issue with the self-diagnostic tool. This service checks memory frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. We also appreciate your feedback on the built-in app store. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 10, 2021
JonesofNormandi
5 out of 5 stars
5 out of 5 stars review

I heart this flat screen

[This review was collected as part of a promotion.] I enjoy everything about this TV. From the moment I walk into the living room It catches my eye. To the instant I turn it on. It's totally great. Whether I'm watching a movie or laughing it up with a sitcom, the picture is truly breathtaking. Not to mention whilst listening to my favorite music.. the quality of sound is out of this world. I tell you; the people over at Samsung really did their best work here on this item. thanks, aka. just another satisfied customer

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
ScreenJunkie
5 out of 5 stars
5 out of 5 stars review

Great TV, great cost, not a fan of the Interface

[This review was collected as part of a promotion.] Really enjoy the tv, great picture and sound, however the interface can be frustrating to navigate (navigating through the apps). Once you get it figured out its not bad, but it will take some time getting used to.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
Marcy
4 out of 5 stars
4 out of 5 stars review

Awesome Picture

[This review was collected as part of a promotion.] I am loving the TV and it pairs great with my Android phone. I love the apps it comes with that are free to watch. I use Hulu, Netflix, HBO Max, and Disney+ for streaming. All these apps offer 4k streaming and it looks great. The only small issue I have is the sound from the TV is meh. I will consider buying a sound bar in the future.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 16, 2022
Pandalove
4 out of 5 stars
4 out of 5 stars review

Great until it stopped working

[This review was collected as part of a promotion.] This TV was great for movies, gaming, and streaming. It was the perfect TV for our family. It's not even 2 years old, and it stopped turning on. The red light is off. We bought a new power cord, but it was not the power cord. It's out of warranty, as it expired last year. We requested service for it, so we will see how much that costs or if we need to buy a new TV. It was a big investment and we have a another smart TV that is 7 years old and still going strong (way cheaper). We're hoping it doesn't cost a lot to repair it, or else we will just get a different TV. We are disappointed as we expected the TV to last longer than a year and a half. But up until that, it was a great TV. It was user friendly, amazing picture quality, and great sound. We are hoping it gets fixed so we can keep using it.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 3, 2022
Chris
1 out of 5 stars
1 out of 5 stars review

Samsung has let me down

i have always enjoyed all samsung tv just bought this tv tu 7000, i only use it to play video game not much and one day i tried turning it on. the tv wouldnt turn back on very disappointed as i have always been a samsung fanatic it has slightly crushed me. i tried getting my tv fix, i did not care if i would pay for the service but than at again to fix a tv it felt like we where doing a disservice to them. i wish i would be able to be helped better.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Chris: Thank you for purchasing the Samsung TU7000 TV and for bringing your concerns to our attention. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Should you wish to check the status of your case or need any further assistance, please contact us again and reference your last service ticket number. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. ~ Samsung Advisor

Jul 23, 2022
ALSMARTTHINGS
4 out of 5 stars
4 out of 5 stars review

A VIEWER EXPERIENCE TO REMEMBER

[This review was collected as part of a promotion.] I use my tv for streaming my favorite shows. I love the apps being integrated into the tv system. The picture is a advertised and the experience is enjoyable each time I power the device on. The menus are easy to follow and intuitive. The sound is rich and the connectivity with other devices is seemless. This product is certainly worth the Investment.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 18, 2020
Davi
5 out of 5 stars
5 out of 5 stars review

Beyond expectations for the price tag

[This review was collected as part of a promotion.] We use the TV to watch series and movies and concerts (we don't watch sports). We had a 2009 60'' Samsung that after 11 years we chose to change for this. We used to have the old TV connected to a 2009 Yamaha AV receiver with 6 speakers and a Sub. Our budget was capped and this TV matched it. To our surprise, when we connected the Yamaha AV receiver works automatically in sync with our new Samsung TV and we only use Samsung's remote or app. This is quite comfortable because all equipments turn on and off automatically, considering late at night we usually leave something on because we are too tired. Also turning up or down the volume from one remote or app is very convenient. Finally, to our surprise, integration with iOS and Apple devices and services is so good we don't even use our Apple TV anymore as we get most of the experience of Apple TV, AirPlay and Apple Music right from the TVs option. We are super pleased with this new TV.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
spatty
5 out of 5 stars
5 out of 5 stars review

Great TV

[This review was collected as part of a promotion.] It has so many features such as free samsung tv, hulu, netflix, alexa compatibility as well as integration with Apple play and Apple music. As an avid Apple user, this tv is compliant with both my iPhone and Mac which makes it very easy and intuitive to use.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
billy49r
4 out of 5 stars
4 out of 5 stars review

Great HD Quality. Should have done this sooner.

[This review was collected as part of a promotion.] Love the HD quality picture. Provides a lot of additional channels to watch also which is great for us. All of the instructions can be a bit intimidating but once you get it working it is worth it. The volume/volume controls are less than desirable however.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028