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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,716)
  2. 4 stars18% (1,968)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (471)
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Showing 3,121-3,130 of 10,251 reviews
Apr 17, 2021
Islndgrl
5 out of 5 stars
5 out of 5 stars review

Excellent Picture Quality

[This review was collected as part of a promotion.] I purchased this TV initially for use in the family room, however, when I received it, I loved the crystal clear picture quality soo much, I decided to use it in my master bedroom. I use my TV for both streaming movies and listening to music streamed from my phone. The ease of use is also a plus. Simple directions make it super easy to connect devices through Wi-Fi. The voice quality and sound quality are also excellent features. This TV is a must buy. I am saving up to purchase another. I definitely recommend this television.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
MidTex
4 out of 5 stars
4 out of 5 stars review

Good Value but Disappointed in Picture Quality

[This review was collected as part of a promotion.] Excellent features and performance. Woks well with multiple streaming sources as well as HDMI. Sound is clear and I have felt no need to add a sound bar for my application. The one complaint I have is the colors begin to lose vibrance and become washed-out for off-axis viewing. You need to nearly be directly in front of the unit or the color is poor. My UN60JU7100 does not have this problem.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 26, 2022
Father3x
4 out of 5 stars
4 out of 5 stars review

Best TV Ever

[This review was collected as part of a promotion.] I am retired, so I spend a more hours watching TV. The picture clarity is exceptional as is the audio. Simple to setup and simple to program. Also enjoy streaming Samsung TV Channels. I cut the cord after receiving as a gift, with all the over the air channels and the Samsung channels, there is no need to spend all that money month after month and year after year for Cable or Satellite TV.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 7, 2021
Orbit
4 out of 5 stars
4 out of 5 stars review

Great choice!

i chose this tv as a replacement for a vizio that i had bought just two months earlier. it took forever to register commands from the remote and kept losing wifi connection. i have been very satisfied with this samsung. it has great picture quality, good sound, responds quickly, and i've had zero issues with the wifi connection. one of my complaints about 4k tvs is how dark some shows are, but switching to "movie" mode solved this problem. only thing i wish it would do, but doesn't, is allow me to rearrange or remove apps from the list, so that the ones i use daily are at the beginning of the list, saving me scrolling. i would definitely recommend to friends and family.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 14, 2023
Julien
1 out of 5 stars
1 out of 5 stars review

Was great then not working

I bought this tv the 70 inch back in 2020 it's been working well but now it won't turn on its trying to turn but it can't so you would see a little bright light but then it disappears no screen and no sound and the little red light below it is just flashing on and off.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Julien, I'm sorry that your TU7000 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try. First, since you mentioned the red light flashing on and off, please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote. Next, please try the following: 1) Unplug the TV from its power source for 30 seconds. Then try to power it on again. 2) Try a different outlet that you have confirmed works properly 3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. 4) Confirm that the TV is set to the same source as the external device. 5) Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required. 6) Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 16, 2020
Meech
4 out of 5 stars
4 out of 5 stars review

Really great tv

[This review was collected as part of a promotion.] Love the size and clarity of the tv. It looks amazing in my room. I was able to download most of my streaming apps into the tv. The only thing I'd say is, that there have been a few times where I turned on the tv and it was pixelated, and the colors were wrong. I wasn't able to fix it until the I unplugged the tv and re-plugged it in. Speaking of soundbar, I wanted to connect my Philip's one, but there is no plug in for it on the tv which is a little disappointing. Other than that..the TV is pretty awesome!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 26, 2021
Cogburn
3 out of 5 stars
3 out of 5 stars review

A working t.v.

dont get me wrong about the negative im about to write. ive had my 65" 7000 series for about 6 mnths. she went black, and until dispatch can figure out the closest technician, she wont come back. no red iether. all signs lead to capacitor. theres 120 in the outlet and 120 coming through stock pigtail. i honestly thought it would last at least 2 years not half a year. this wont dtop me from getting more samsung poduct. always had good luck until now. over 50, 65 " t.v.s sold in this town and i get the bad egg. sincerely yours, pitty pete p.s.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Cogburn: I am very sorry that you are experiencing issues with your TU7000 TV and are currently waiting for a service appointment. We appreciate your patience. Should you need further assistance even after your service appointment, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Sep 17, 2020
hardDRIVE
5 out of 5 stars
5 out of 5 stars review

Flawless add-on devices connectivity.

[This review was collected as part of a promotion.] Real sharp images that don't hurt the eye level even with long viewing. Easy set-up talking about Wi-Fi of things and even when I connected the coax cable I had lightening better experience than WiFi, no buffering at all. It may need more HDMI because I have a cable box, Xbox, and other HDMI services that need that hook up, but I can see only 2 spots. I linked devices so I connect my laptop, and phone in a snap and I can cast images across devices... Makes me feel like the computer guy (Hugh Jackman) in the movie sword fish with John Travolta. Sound is cool in different sound modes, I better it would be best with a sound bar added.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 23, 2021
Dre7
3 out of 5 stars
3 out of 5 stars review

Not what I expected

i own the same tv in a 43 inch and i love it so when it was time to buy a new tv for my living room this was the first choice. i bought the 55”. first one i bought i returned 2 days later. tv had a very slow response to remote. the hulu, disney+, prime video apps wouldn't open and others kept logging out. one of hdmi ports didnt work. 2nd one i've had about 2 weeks and hulu app never opens! i always have to unplug tv to reset it. also keeps logging out of apps. im quite disappointed. returning it today.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Dre7, Thank you for your review of the Samsung TU7000 TV. Your experience is very important to us and will be shared with our product team. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Should you want to troubleshoot your issue first, please contact Samsung Customer Support: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Text HELP to 62913 4) Samsung Members App 5) Manuals and Downloads 6) Warranty Info 7) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 8) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 9) …and more product, repair, order, and care options We look forward to hearing from you. ~ Samsung Specialist

Oct 5, 2020
GatorsFan911
4 out of 5 stars
4 out of 5 stars review

Overall Solid TV for the price

[This review was collected as part of a promotion.] The picture and sound on this TV are amazing, I greatly enjoying the apps that are available although I have had some issues with some apps not being available. Some issues I have come across are that very frequently when I go to download an app it stays stuck at 0% and fails and I have to manually reset the TV by holding the power button on the remote. This happens every time I download an app which becomes extremely annoying to do. Another issue I have is the general lag with the operating system that is on the TV. I have a roku TV in my other room and there are no such issues with this and the interface is very crisp. I know you guys can make this much more amazing than it is. In all, picture quality and sound is 10/10 and the App Store and operating system is a 6/10. I swear by your brand and recommend it to anyone who is in need of a TV.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028