Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forDisappointed!
Bought this a few days ago to replace a 5 year old Samsung Smart TV Model UN48J520DAF that lost sound recently but still had a great picture. Everyone said TVs are too expensive to repair, so replace it. Upgraded to 55". Based on descriptions of all the image enhancing features of the new models, I expected a great picture. Nope. Doesn't even look as good as old TV. Some shows colors looks pale. Viewed at all from the side, fading is even worse. This is frustrating. I'm not very tech savvy. Wondering if some settings need adjusting. Considering returning it and getting a Samsung QLED (more than I want to spend) or switch to Sony instead.
Love the features!
[This review was collected as part of a promotion.] I took a leap and purchased a Samsung tv for my office space and I do not regret it. The size and quality are great and I absolutely love the features. Ambient mode, samsung TV, all of the apps, and the integration is seamless with my other devices.
Was great then not working
I bought this tv the 70 inch back in 2020 it's been working well but now it won't turn on its trying to turn but it can't so you would see a little bright light but then it disappears no screen and no sound and the little red light below it is just flashing on and off.
Hi Julien, I'm sorry that your TU7000 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try. First, since you mentioned the red light flashing on and off, please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote. Next, please try the following: 1) Unplug the TV from its power source for 30 seconds. Then try to power it on again. 2) Try a different outlet that you have confirmed works properly 3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. 4) Confirm that the TV is set to the same source as the external device. 5) Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required. 6) Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
This is an awesome tv!
[This review was collected as part of a promotion.] This tv is really beautiful, fast, and affordable. I've had it for some time now and it's the best tv i've ever owned! If you're looking for a fast, affordable and great quality tv i'd recommend this one.
One of the best tv purchases ever!
[This review was collected as part of a promotion.] I bought this tv for my families new home. It fits perfectly in our living room and the 4K graphics make it feel like we're really at the movies. I am so happy with my purchase and will continue to buy Samsung brand tvs.
lemon
broke after 1 month. tv turns on and off by itself, apps are very buggy and stop working mid show. technician is coming in a few days and i'm hoping it will be fixed or replaced. i have a 32 inch samsung bought in 2020 and it works great, so very bummed this 50 inch is such a lemon.
Zens: I am very sorry that you are experiencing issues with your TU7000 TV and are currently waiting for a service appointment. We appreciate your patience. While you are waiting, you may want to try the following: 1) Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care 2) You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. Should you need further assistance even after your service appointment, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Nice image quality but lack of apps.
[This review was collected as part of a promotion.] I like the image quality, the Bluetooth connectivity, and the sound. What it was disappointed to me was the apps. There many missing apps like Peacock, CC, and some sport ones. I'm not sure if that depends of Samsung or externals companies.
Cristian: Thank you for purchasing the Samsung TU7000 TV and for your review. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Shame on you Samsung
i purchased a 65" ru71000 4k uhd tv and washer around 3 years ago together. shortly after 1 year, both quit working. my tv went to a black screen with occasional flash of light. highly disappointed in you samsung. who has the money for your products that just lead to more money within such a short span of time?
Hi jenndcook06, We are very sorry to hear about your experience with the TU7000 TV. Please know we are here to help you. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on long cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If your issue persists, please give us a call so we can troubleshoot with you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
SmartTV with great picture and sound
[This review was collected as part of a promotion.] Bought the 55" TU7000 last month for the game room. The quality is what we have come to expect from Samsung, which is to say EXCEPTIONAL. Picture quality is consistent from every angle in the room, it's vibrant, and the audio can get plenty loud enough, even for the elderly parents. This isn't our first Samsung, nor is it our first Samsung 4K big screen. In the face of other choices all hanging on the wall in the store, it really wasn't a hard decision. Other brands have let us down hard, but Samsung's TVs have withstood the test of time in our houses.
Samsung Crystal UHD
[This review was collected as part of a promotion.] The 75inches is unreal and the picture quality especially for steaming live sports and movies is great and I love the free Samsung tv channels and built in Apple TV ...The remote control is cheap and not very user friendly when swapping through apps and music and such but overall good bang for your buck !!