JackZ23, I am sorry that you are experiencing stalling and freezing with your TU7000 TV. To optimize smart TV performance, please try the Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care This checks memory and frees up unused cached memory and closes background apps. If you need further troubleshooting with this issue or have any other questions, please reach out to Samsung Customer Support via any of the following options: 1) Phone: 1-800-SAMSUNG (ask for TVs) -- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport I hope the above tip resolves your issue. Otherwise, we hope to hear from you and assist with step-by-step troubleshooting in the context of your specific setup.

Ghost: Thank you for your feedback on the Samsung TU7000 TV. I am very sorry for the issues you have encountered and apologize for the let-down. Your user experience is very important to us and will be shared with our teams. Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Please reach out to us via any of the following so that we can further assist you or begin warranty service. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Thank you, LuvUSenpal! We love to hear positive feedback and we hope you enjoy your new Samsung TV. 

Mark2: Thank you for purchasing the Samsung TU7000 4K Smart TV. Your TV works with Alexa-enabled devices. You can ask Alexa to turn on your TV, change channels, control volume, and more. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Srys, I apologize for the App issues you had with your TU7000 TV. It may be related to your network connection and quality. We thus suggest you try the following: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router If the issues persist, please reach out to Samsung Customer Support at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador

Sandra, I am sorry to see that you experienced issues with the TU7000 and have returned it. Please know that Samsung released a firmware update to resolve the image issue. The Netflix issue was also addressed and is now working properly. The volume button is a toggle design -- push it up to increase volume; down to decrease. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach Samsung Support via: 1) Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com You can find our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/?key_category_features=HDR Again, my sincerest apologies. We hope to regain you as a customer in the future.

Hi there, thank you for your review and we are delighted to know you're enjoying your TV. We are sorry to hear we did not meet all your expectations. We'll be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. M.L