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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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4.5 out of 5 stars
stars11K ratings10.2K reviews
  1. 5 stars70% (7,715)
  2. 4 stars18% (1,967)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (471)
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Showing 311-320 of 10,249 reviews
May 28, 2020
TheJuanSnow
5 out of 5 stars review

Honestly great piece of Tech

Bought this about 2 weeks ago and honestly one of the best TVs I've had. No issues and super easy setup. Highly recommend for anyone looking to get a nice TV for a nice price!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 4, 2020
Manny L
1 out of 5 stars review

Green screen

Same problem as many reviews on this product. screen turned green after 2 days of use checked for latest update witch it has and still not working very disappointed

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Manny L, I am sorry to hear that you are experiencing green screen with your TU7000 Crystal UHD TV. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/. Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. -Samsung Ambassador

Aug 2, 2021
Carrie
5 out of 5 stars review

Great Tv

love our new 75” tv. we also got a 55”. which does seem to have a better picture quality than the 75”. is there anything we can do to improve this? we have them set the same currently

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 10, 2020
Mark2
1 out of 5 stars review

Disappointed

Picture is great, but does not interface well with Alexa... can only turn television on and off with Alexa, but supposed to be able to also change input, channels and volume. Very poor support online.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Mark2: Thank you for purchasing the Samsung TU7000 4K Smart TV. Your TV works with Alexa-enabled devices. You can ask Alexa to turn on your TV, change channels, control volume, and more. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Nov 16, 2021
bigike
1 out of 5 stars review

well it was a good tv until....

it started power cycling on and off.. with no picture. i tried several of the "youtube" fixes but to no avail... this thing is only a year old. i think im going back to sony. never had an issue with them.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 24, 2025
Deek
3 out of 5 stars review

Samsung just gets worse

Took forever just to get it set up to go back to TV when I turn it back on. Lose stations at certain times? It'll delete them. And of course Samsung refuses to add manual tuning at the RF level. Makes me think that they are afraid of the quality of their tuner. Often the remote can't keep up with me, meaning it goes somewhere totally other than I intended. Exit now takes you home now and it's hard to get back to broadcast. And why in the world do the channel numbers appear on the right midway up sometimes and others at the bottom left when changing channels in Samsung TV Plus?

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 8, 2025
Neveragainsamsung
1 out of 5 stars review

Never again Samsung, software makes this tv horrib

Those worst tv in the entire world. I would take my grandmas wooden tv with 4 channels over this ridiculous thing. The software is horrible. It's laggy and unresponsive most of the time. I press home. Wait 30 seconds for a response. Then I hit arrow over to my streaming platform… nothing then it remembers to do something and shoots passed the ap and I have to start all over again. I'll never buy a Samsung tv. I'll look at LG.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 11, 2021
Anne208
5 out of 5 stars review

Verified Purchase

You feel like you are there

great upgrade, clear picture

Helpful?6KHJPPFCOCQU13901857028
Feb 18, 2021
memommy
5 out of 5 stars review

Verified Purchase

Good buy

So far this tv is great haven 't had it set up long. It was a bit hard to set up .

Helpful?6KHJPPFCOCQU13901857028
Mar 15, 2023
Marko udov
3 out of 5 stars review

Verified Purchase

Feedback

The software platform running on the TV is poorly supported by streaming platforms.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028