JackZ23, I am sorry that you are experiencing stalling and freezing with your TU7000 TV. To optimize smart TV performance, please try the Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care This checks memory and frees up unused cached memory and closes background apps. If you need further troubleshooting with this issue or have any other questions, please reach out to Samsung Customer Support via any of the following options: 1) Phone: 1-800-SAMSUNG (ask for TVs) -- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport I hope the above tip resolves your issue. Otherwise, we hope to hear from you and assist with step-by-step troubleshooting in the context of your specific setup.

Sandra, I am sorry to see that you experienced issues with the TU7000 and have returned it. Please know that Samsung released a firmware update to resolve the image issue. The Netflix issue was also addressed and is now working properly. The volume button is a toggle design -- push it up to increase volume; down to decrease. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach Samsung Support via: 1) Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com You can find our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/?key_category_features=HDR Again, my sincerest apologies. We hope to regain you as a customer in the future.

Samsung is terrible, I am sorry to hear that you are experiencing a capacitor issue with your previous generation TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. If you would like info on out-of-warranty service, please reach out to Samsung Support at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport We look forward to hearing from you. -Samsung Ambassador

Hi, Not thrilled, Thank you for purchasing and reviewing the TU7000 TV's Roku App. We are sorry that you are not enjoying the Roku App. I recommend ensuring that the Roku App is up to date by going to Apps>Settings and clicking Update All on the top banner. Next, ensure your Samsung Firmware is up to date by going to Settings> Support> Software Update. Finally, I recommend deleting and reinstalling your Roku App. If you are using an external Roku device, I recommend resetting it. Go to Settings> System> System Restart> Restart> OK. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Manny L, I am sorry to hear that you are experiencing green screen with your TU7000 Crystal UHD TV. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/. Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. -Samsung Ambassador

Srys, I apologize for the App issues you had with your TU7000 TV. It may be related to your network connection and quality. We thus suggest you try the following: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router If the issues persist, please reach out to Samsung Customer Support at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador