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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,716)
  2. 4 stars18% (1,968)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (471)
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Showing 3,011-3,020 of 10,251 reviews
Oct 29, 2020
mgonzalez1
5 out of 5 stars
5 out of 5 stars review

The best

[This review was collected as part of a promotion.] This tv is crystal clear. It gives a great picture and the sound is good. I like the smart TV features like Netflix and Hulu. I would recommend this TV to anyone thats looking because you get a great quality TV for a good price.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Samsungfan81
4 out of 5 stars
4 out of 5 stars review

Good but not great!

[This review was collected as part of a promotion.] It's a good TV for the price. The only issue I have with it is I cannot get the picture to stop changing the brightness based on the brightness or darkness of the show I'm watching. Other than that I love it.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 29, 2021
Nicole
5 out of 5 stars
5 out of 5 stars review

Great purchase!

i was amazed when we set up this tv and first turned it on; the picture quality difference from our old lg was immediately noticeable. it was a great price point, a very easy set-up, and has amazing quality! the only two minor cons are i can't seem to connect the smart tv with a few apps i wanted to add, and we still have to use our directv remote to change the channel, which isn't ideal. but minor hindrances compared to the pros of this tv!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 24, 2021
FLM15
5 out of 5 stars
5 out of 5 stars review

This just what I wanted and more.

[This review was collected as part of a promotion.] This is just what I wanted. It perfectly replaced the TV I previously owned. It fits great in the area I have it setup. The whole family uses and enjoys. We have family movie night. It's like being at the movies. Our sons play there video games and have friends over to entertain. Saturday and Sunday is our football weekend. The picture quality makes you feel like you're right at the game. We add more speakers that gave use surround sound and it makes more awesome.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 27, 2022
Fuzzbean
4 out of 5 stars
4 out of 5 stars review

Mostly Great

[This review was collected as part of a promotion.] We've had this TV for about 8 months. We are pleased with the picture and satisfied with the sound. We have a sound bar for it that we were given as a gift, but it is sort of a toss-up whether it is any improvement. I'd say the sound bar is boomier for music, but the TV speakers are sharper and clearer for everything else. Our only gripe about this TV is that we feel too dependent on the remote control, which sometimes gets lost. There is a power button concealed under the center of the TV screen, but it is not something you can see under there, and the button has little or no recognizable feel to it. In fact, my family reports that the button no longer works, and the remote is the only way to turn it on now. We live in a rural/remote area, and the 75 inch TV is too big to return anywhere just for this issue.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hey Fuzzbean, Thank you for your purchase and review of the Samsung TU7000 TV. I'm happy that you are enjoying it! If you would like an alternative to the standard TV remote, you can download Samsung SmartThings App on your Android or IOS device, which will then let you use your cell phone as a remote. I hope this helps! Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jun 16, 2022
IronMan
4 out of 5 stars
4 out of 5 stars review

Great picture but

[This review was collected as part of a promotion.] Great tv however for some reason HBO Max app freezes and I have to turn off the tv every time, unfortunately I can't delete the app as is par of the package As long as I don't use that app everything is good

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
ST73628
3 out of 5 stars
3 out of 5 stars review

Slow, only reliable somtimes

[This review was collected as part of a promotion.] I like this TV, the overall quality is good. But there are times when the software is so slow and I have to wait 10 seconds (or more) for the system to catch up before I can hit another button on the remote. I have also had problems with the picture flashing or not showing colors properly during bright scenes. It also bothers me that some applications are not available on the version of Tizen that works on this model. The most up-to-date software should be available.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

ST73628: Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some delayed response when using your remote. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings>Support>Software Update Both the current version and new version number will be displayed. The current version is what your TV is using and the new version is the latest update. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for convenience by selecting > Auto Update. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Apr 17, 2021
Maded20
5 out of 5 stars
5 out of 5 stars review

EFFEN Great

[This review was collected as part of a promotion.] I use my TV from streaming gaming movies and even to cast my photos on and videos . The colors and details on this 4k TV are amazing i have a 75 inch TV and love showing it off to friends and family great TV for movie night great TV for everything

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 26, 2022
JellyBean
5 out of 5 stars
5 out of 5 stars review

Nice TV For Family

[This review was collected as part of a promotion.] The TV has a great display, amazing audio, and easy to mount! Has a variety of shows through Samsung's streaming service for free and cool features if you have a Samsung phone. I'd recommend this TV to anyone.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Feb 18, 2022
Doclocke
3 out of 5 stars
3 out of 5 stars review

Beautiful picture, poor usability

the remote control works more slowly than any tv we've ever had, to the point that we sometimes think it's not working at all. the response from the tv can take easily 30 seconds after we press and release a button on the remote. we're slowly learning to adjust our expectations, but wish we didn't have to accommodate the tv, rather than it accommodating us. the lack of a printed instruction manual is a huge inconvenience to us, since our computer is in the opposite end of the house, and to look at the manual we downloaded requires a long walk both ways, which is borderline unacceptable.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Doclocke: I’m very sorry for the difficulties you’ve experienced with the remote for your TU7000. We completely understand your frustrations, and we are here to help. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. Should you need further assistance, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. - Samsung Advisor