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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Oct 29, 2020
Matt
4 out of 5 stars review

Almost Perfect

[This review was collected as part of a promotion.] TLDR; awesome value, would recommend. I only have two complaints, and I'll leave those for last since they are fairly minor. First, the picture quality is great for a TV at this price point. Contrast is really good, with blacker blacks than I would expect from a mid-low price LCD and more-than-adequate brightness. Color accuracy seems pretty good to me, although I'm not using it for anything that requires it. I have not done any fine adjustments, as I feel like it looks fine out of the box, but I'm sure I'll get it dialed in even better at some point. The UI is good enough one you get it set up with your commonly used apps. I personally prefer the simplicity and ease of use of certain other OSes, but Samsung's gets the job done and looks pretty clean and sleek. Now, my two minor issues: - When installing a new app, half the time it errors out and I have to power off, pull the plug for a minute, then boot again before it will work. This isn't a huge deal since I don't install new apps often, but when first setting everything up it took a while to find this fix / workaround. - HDMI eARC is a little spotty. I'd say it's fine about 90-95% of the time, but sometimes it doesn't turn my sound bar on with the TV, and occasionally does not pass sound through properly until power cycled. Never had these issues with my old TV, so I know it's not the sound bar, although to be fair I did have different, less common but more annoying issues, so this is arguably an improvement.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 18, 2020
Celina
1 out of 5 stars review

Zero Stars - selling known faulty feature

samsung is selling a tv with a known function issue that dims entire dark scenes. i don't understand why i would not want to see the details. i want to watch the whole movie and not just the light parts. i texted with support and was told "i've checked my resources and see that the tv model that you're referring to has frame dimming technology so whenever a dark frame appears it dims the entire frame instead of that particular area. this is normal functioning with this model tv." it is a known issue but samsung hasn't push some type of update that allows us to shut it off or quit selling a faulty tv. i can't enjoy some of my favorite shows with dark scenes and have watched on my phone. pointless to have 65" tv if it doesnt work. please fix this with an update or quit selling.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Celina: Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Jun 16, 2022
BeeHive
5 out of 5 stars review

Great picture !!

[This review was collected as part of a promotion.] I must admit, the picture on the Samsung is outstanding! I'm ready to purchase another! Samsung feature outpace my Sony which has a higher price point. Samsung will be my go to for now on and it's only an entry level TV

Review from Samsung US
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Jul 26, 2022
AiHudson
5 out of 5 stars review

I LOVE THIS TV

[This review was collected as part of a promotion.] Bought this tv for my first apartment. This TV was super easy to mount. It's the perfect size for my living room and the resolution is beautiful. I bought a sound bar but like using the tv without it. I love how the tv includes samsung tv for free also.

Review from Samsung US
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Oct 21, 2020
Docko
5 out of 5 stars review

Was not expecting what I bought

[This review was collected as part of a promotion.] This tv is the best tv I have ever bought. I got the settings done and a show came on. Thinking I signed up for a subscription somehow, I checked everywhere and find out it comes with its own set of actual tv shows, and movies. The movie characters are very life like. An easy phone to tv mirror that was easy to figure out. I couldn't be more happy

Review from Samsung US
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Sep 16, 2020
Borntogolf
5 out of 5 stars review

Great picture and easy to use

[This review was collected as part of a promotion.] I was a little worried with the size of the tv and size of the room that I had gotten to big of a tv. The picture quality is excellent and just the right size. I have three year old Samsung tv in another room and am thinking of replacing it with a new crystal clear Samsung. It is very easy to switch it from some of the streaming channels back to cable.

Review from Samsung US
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Sep 14, 2021
UndrWatrElectric
4 out of 5 stars review

Much better than maybe the K-Series(2016)...

[This review was collected as part of a promotion.] I do love this television as it's a severe improvement from my previous T.V. (2016 K-Series) which has become largely unsupported overall. The only major issue I have is connectivity regardless of method (neither wireless or wired via a shiny new Cat8 cable) being intermittently choppy and often freezing the T.V. only to be fixed by a power cycle &/or network reset.... both are a pain when you have growingly impatient toddlers!

Review from Samsung US
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Oct 21, 2020
irivas
4 out of 5 stars review

Great TV

[This review was collected as part of a promotion.] I bought this TV about a month ago and so far so good. The only issue that I have had is that sometimes it does not connect to the WiFi but you can easily fix this by unplugging and plugging again the TV.

Review from Samsung US
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May 17, 2022
LoveofSamsung
5 out of 5 stars review

Love the picture

[This review was collected as part of a promotion.] Watch all my favorite movies crystal clear picture feels like I'm in the theater with a better quality picture and sound using my samsung surround sound woot woot. Best TV for gaming I've ever owned or seen hands down. Really caotures the quality of the games makes it so realistic. Ill be playing for hours not even realizing it coukd stare at that beautiful screen all day if i could lol.

Review from Samsung US
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Jun 18, 2022
SonnyJay
5 out of 5 stars review

Great picture even when streaming.

[This review was collected as part of a promotion.] We replaced our 32" with a 43" streaming Samsung tv to watch Netflix, Prime and vudu through the tvs wifi network. I was totally impressed with picture after I had it adjusted for the room it is in. What an improvement over my last tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028