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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Apr 10, 2022
Disappointed
1 out of 5 stars review

Died after only 16 months

i thought that buying this samsung tv would be a wise decision, but at least for this model it was not. with a warranty covering one year, it completely died after only 16 months. i tried fixing it myself by replacing the two main internal boards, but not luck. apparently a screen issue and not worth fixing. performance while it lasted was ok but not great . my main complaint would be an odd flickering of objects colored red. in the future i may give a lesser known brand a chance.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Disappointed: Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/ Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. - Samsung Advisor

Oct 6, 2020
Micros
5 out of 5 stars review

Easy to set up Beautiful picture

[This review was collected as part of a promotion.] The 75” Samsung is beautiful, even when it's off! It mounted on the wall and fit right in to our room. We replaced a 60” tv , but the the Samsung looks twice as large since there is no thick frame and the screen goes to the edges, like an infinity swimming pool, but on the wall!The setup was a snap. We were able to quickly use our cable tv remote as well as the stylish small remote that comes with the set. The remote that comes with the tv has very few buttons and no number keypad! You don't need it. The onscreen visuals are easy to understand and the the voice remote makes tuning and adjustments a snap.The picture is phenomenal the sound from the internal speakers is great!We're very pleased with our choice of Samsung and look forward to many years of enjoyable watching.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2021
Desidez
5 out of 5 stars review

GREAT TV

[This review was collected as part of a promotion.] This TV is exactly what my husband n I were looking for. We got a 75 inch is perfect for our living room. It has amazing features. One of the features we were looking for was the disney app, our old samsung did not have. It has an amazing display, quality is great. Very happy with my purchase, would recommend this smart tv to anyone

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
FatherBanana
5 out of 5 stars review

An excellent TV.

[This review was collected as part of a promotion.] I watch a lot of sport and play games. Essentially what TVs are made for nowadays. You could probably spend more and get better picture, but the difference isn't worth the price. I got this for 400 bucks. A great deal and awesome TV. It is a little slow switching between apps but that isn't a deal killer. I do wish it came with a voice remote but, also not a big deal. Overall very happy. Great picture, game mode is good. Love it.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 12, 2021
MoviesmySamsung
5 out of 5 stars review

Amazing Television

[This review was collected as part of a promotion.] My Samsung Crystal UHD TV is in the most used room of my home. Everything that is watched or listened to is streamed. Whether I am casting from my phone or through one of the many applications available or my computer. I always get the best quality picture and sound. I will be getting one for every room in my home as so should everyone who is buying a new television.

Review from Samsung US
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Jul 8, 2022
Stephanie
4 out of 5 stars review

Awesome TV, awful remote.

i love, love, live my new television, bute i hate the remote. frequently used controls are microscopic at the bottom, and it's layout places all common controls on the lower half that rests in your hand. also, i find that most remotes have a similar layout that this one is nothing like. plan to try the samsung smart things app on my phone or find a better universal remote. that being said, i still and very happy with my purchase.

Review from Samsung US
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Sep 18, 2020
Goober
5 out of 5 stars review

Samsung TV I purchased has a great picture.

[This review was collected as part of a promotion.] So for my Samsung TV has met all my expectations, plus more, the smart part is great gives me a lot of options that are great and gives me access to a lot of channel options that are not accessible without the smart part. Would highly recommended the Samsung smart TV.

Review from Samsung US
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Aug 1, 2023
stupid
3 out of 5 stars review

Volume not loud enough

Just purchased 2 58"Samsung TV's the picture is great excellent quality ,however the sound -volume is poor and that is a big disappointment. When one buys a TV from the store one only sees the picture and one only finds out that the sound is not very good after the unit is installed and all the packing /box has been thrown out so there is no way to return the unit. Hard lesson to learn after the purchase. Picture is great but the volume is poor. LG does not have that problem.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your in store experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Sep 24, 2020
Emil
4 out of 5 stars review

I had to do factory reset two times

overall a good product. i would be fully satisfied if it didn't show one annoying problem. i needed it as a smart tv wirelessly watching content on the internet. on the third day of having it after all my apps were set the tv lost wifi connection. it kept giving me "wrong password" error until i reset it to factory settings wiping out all my apps and login passwords. it happened again one day later. what i think hopefully fixed the problem was that i disabled the auto firmware updates. did it really fix it? did it really mean anything i don't know? will wait and see. i am taking one star away for this unpleasant experience.

Review from Samsung US
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Oct 6, 2020
CrystalB
5 out of 5 stars review

Great Quality

[This review was collected as part of a promotion.] Great quality for the price. I absolutely love the quality of the picture for the TV and the fact that I can control my TV with one remote. With the other brand I replaced, I still had to use my cable remote and my tv remote. Thanks Samsung!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028