Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forPicture is good, everything else is awful
I have owned this TV for 2 years. The interface moves at the speed of a snail. Going from one app to another is always difficult. The OS will crash sporadically. The remote is way too big and clunky. The buttons are placed in the worst possible lineup. This TV has been heralded as a bargain due to its crystal clear 4k picture. I will respectfully disagree. Do not waste your money.
Hi Gjaklevich, I'm sorry that you are not satisfied with your TU700D TV. Please know your feedback will be shared with our internal teams. To ensure performance is fully optimized, please ensure your TV is running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. Next, we will utilize the self-diagnostic tool, which further optimizes performance, checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
OK TV, global dimming feature ruins the experience
unlike a few other led backlit tvs, this samsung tv dims the entire areas of screen with a broader than required dimming. that makes the dark scenes a bit too dark, with the few lit areas in the screen also being dimmed. no good. next, the tv's smart meny feature sucks. i have roku for streaming, and this tv's ‘landing page' is the default one when turned on. to get rid of it, you have to press exit every single time. there is no option not to display the smart meny screen upon power on. sucks, samsung. did you get that? convey this to your software team. make the smart menu not default. people with their own streaming devices dont want to be bothered to find the tv remote every time to press exit. same foes for wifi connectivity. stop forcing customers to make the tv connect to wifi.
Hi Ninad, Thank you for reaching out and letting us know about the issues you are experiencing with the TU700D TV. Please know we are here to help. First, you can change the dimming feature of your TV by adjusting some of the energy efficiency features designed to reduce power consumption. To disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption, go to Settings > General > Eco Solution> Power Saving Mode. Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings. Next, to turn off Smart Hub, go to Settings> General> Smart Features> Disable Autorun Smart Hub. Try turning the TV off and on again, and the Smart Hub menu should be disabled, with the current Input Source banner displayed in its place. Alternatively, you can leave Smart Hub enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below: 1) Navigate to Settings > General > Smart Features > Autorun Smart Hub 2) Enable the Autorun Smart Hub feature 3) Navigate to Settings > General > Smart Features > Autorun Last App 4) Enable the Autorun Last App feature I hope these tips help to improve your enjoyment. For more assistance, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. Thanks for being a part of the Samsung family! ~ Samsung Advisor
Installation
[This review was collected as part of a promotion.] This unit was so easy to set it up using the mobile option. Samsung makes it easy. I use this TV just for watching sport, that even thought it is not the latest technology it is good enough for the value I paid for it.
popular apps not available on samsung smart tv's
bought this Samsung to replace a smart fire TV that would not run a couple popular apps well.had it shipped to me, after setup come to find out many apps are not supported by Samsung products. box is to large to fit in car to return it- total waste of money!
Great TV With One Exception
i love my new samsung 55” smart tv. the picture and sound quality are great, the remote control is easy to use and the inputs work well with my hdmi connection for my blueray player. the only complaint i have is that the pre-loaded apps cannot be deleted. i am 70 yrs old and am not interested in the pre-loaded apps. if i were interested in any of these, i would subscribe and add them myself. this causes me to have to scroll through all of the apps on the home screen to get to my favorites. since buying the tv, i have added three streaming services, sling tv, discovery+ and britbox. they are currently the last three listed on the home screen. i wish the apps that i don't use could be deleted or at least be re-ordered so i could easily navigate to my three favorites.
65'': Blank Screen
got this tv today, plugged it in and all i see is a blank screen. i only get audio. i can barely see the text on the screen using flashlight, but that's about it. tried troubleshooting and even managed to reach the color, brightness and contrast settings, but it didn't help at all. awful product, will be very skeptical buying another samsung product. will return the tv tomorrow.
Picture is decent but...
[This review was collected as part of a promotion.] For the first month I had the tv everything was sluggish and slow and I tried finding updates repeatedly and powering off/unplugging etc but nothing seemed to fix the slowness, I'm talking 2 seconds to respond to a button push, I use a pc so once its set its not a massive issue but the other issue i had was every time I switched inputs the tv powered off. Then miraculously after a month or so one day I accidently unplugged it while the tv was on and those issues disappeared. I'd unplugged it while it was off/asleep at least a dozen times trying to fix this so if anyone else has the same issue keep trying to unplug it while on lol
Derek: I am sorry that you are experienced issues with your TU7000 4K Smart TV. If you encounter this issue again, please know that your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Good TV for the price
[This review was collected as part of a promotion.] This TV is pretty solid for the price. Image is crisp and contrast is good. Decent refresh rate for playing games. Wish the interface was a bit better and wish the TV could be a bit brighter though. When it's sunny, the image can be hard to see. Good for a basement or dedicated media room. Also wish the UI for the smart TV applications was a little more user friendly.
Worst Samsung TV I've ever bought
i've purchased several samsung tvs over the years and i've been happy with every one, but this samsung tv is horrible. the response to the remote is painfully slow. push a button and count to 5 before it actually responds. and every time you turn it on, it goes back to a live tv channel, not back to where you left off. it takes a good minute to get back to where you were every freaking time you turn on the tv. this is the last samsung tv i'll buy.
Motsy: Thank you for purchasing the TU7000 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > General > Smart Features When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off. You may also want to optimize the smart TV performance by running the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
I love this TV.
[This review was collected as part of a promotion.] Now I am able to watch 4K movies from Amazon prime and Netflix and the quality and visual are amazing. Gaming is so awesome, I feel like am in the game sometimes. Bluetooth connection is so sweet, I can listen to my shows in piece.