Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forThis product is alright..
[This review was collected as part of a promotion.] I am rating this product as 3 stars because, I haven't even had my tv for a year and it has already gone out. Supposedly it has a malfunction that many users have where the screen goes black and wont turn back on. I love Samsung but, the tv was a disappointment.. The worst part is that I will be out a tv for at least a month waiting on a replacement.
HI Vanilla97, We appreciate your feedback and patience while you await a warranty service appointment. In the meantime, if you have not already, please try the below troubleshooting steps to possibly resolve the issue. 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, could you turn it off and back on? 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Great TV
The TV is great. I love it. My only little negative is the remote. I wish It came with a voice activated remote. I get the whole connecting an Alexa, and I probably will eventually. But the fact I have to do that. The remote I can talk to would make things so much easier. It just makes searching smoother and faster. Instead of pressing a bunch of buttons to get to an app.
Screen failed after two months
i was aignificantly disappointed that the screen had failed after two month from purchase. this never happened with competative brands. the warranty service is in progress and the tv has been out of service for 13 days as the service cemter did not havr the screen in stock.
Great Quality and Amazing Smart Features
[This review was collected as part of a promotion.] Great TV! Hands down best quality and great price! The picture is so clear! The smart features are awesome too! I mainly use Disney +, Netflix, and Prime and this TV is an awesome screen to play movies on. The edge to edge is flawless and is sure to blow its audience away.
Solid Choice
[This review was collected as part of a promotion.] Bought this TV as an upgrade to our bedroom. Replaced an older 50” plasma with the new 4K LED. Picture quality 4.5/5 - deep and rich blacks and solid contrast. No blur during sports or rapid moving pictures. Only reason not a 5 is some glare with background light, even if light is dim. Sound 3.5/5 - for just a TV speaker it sounds great. Most films and even commercials are recorded in Dolby 5.1 so there is significant peaks and lows making volume control annoying. Switching to stereo helps but doesn't eliminate the highs and lows. Connectivity and Features 4/5 - Easy to connect to WiFi, google home, Sound bars, Smart things, and any other home network. Connecting to a Samsung sound bar is excellent, one remote controls the power on of the sound bar and connects immediately via Bluetooth. Had an issue loading apps but a full reboot of TV by holding the remote power button for 5 seconds resolved. Overall - great entry/mid level TV and hard to beat it at this price. I have slowly started upgrading each TV in the house to Samsung.
I love my samsungs
[This review was collected as part of a promotion.] I love all three of my Samsung TVs my 70-in oh, my 60 in, and my 55in. I have an Xbox series X hooked to two of them and an Xbox One X hook to the Third. They are all so amazing I will always and forever own Samsung televisions Samsung phones Samsung tablet Samsung everything thanks for making such an amazing product and such an amazing prices.
Internet Issues
will not stay connected to the internet. when i turn off the tv and turn it on it disconnects from the internet and the only way to correct it is to reset the network on the tv. i exchanged it for another tv and the second on did the exact same thing. i read online this is a common issue. had no idea and regret buying this tv. should have stuck with vizio products.
Vince: Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
This product has great features and tons of apps!
[This review was collected as part of a promotion.] The whole family enjoys this tv from the kids gaming and watching movies to me and the wife watching movies and tv shows in full 4K with brilliant and vivid colors. It has tons of apps already installed and you can download more. This is probably the best tv we have purchased and is super easy to use. I highly recommend Samsung for anyone looking for a great TV the whole family can enjoy and that is built to last and comes with all the great features you would want on a new 4K smart TV.
This TV failed after 1year 2 months
[This review was collected as part of a promotion.] We liked and bought Samsung TVs in the past but we are very disappointed in Samsung with the last one we purchased. It failed after 1 year. The main board B94-16105B (versionYE02) failed 2 months after the year warranty. I went to several tv repair shops and searched the internet and no one still has the board and can't get one. They all carry main boards for all other Samsung models except this model (UN58TU700DFXZA). This model must have been a ''lemon'' but Samsung did not notified the public. Please let me know where I can purchase this board. (B94-16105B version YE02) or please give me a contact number as to how to order this board.
Great TV. Don't expect much compatibility.
the tv is awesome. we love it, but have a familyhub refrigerator that we used to be able to mirror the tv on.... well samsung made a new tv and made it incompatible with this feature. i wish i knew that this was going to be an issue and i never would have bought the tv.... i used to love samsung but lately they have been making it harder and harder to want to buy their products.