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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Sep 6, 2020
Dn99
3 out of 5 stars review

Good picture - bad user interface

cutting to the chase - good picture, bad user interface. samsung forces their app "samsung tv plus" on you and won't let you move it or remove it. it starts up with the tv every time. the navigation (ui) is clunky at best and lags. very tough to tell where you are on the screen. likely will return for a tv with roku or more thoughtful and easier to use, user interface. once you get where you're going it's fine, but getting there is far too difficult.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

pml27: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the user interface is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions

Oct 11, 2021
Mizzy
5 out of 5 stars review

Awesome product!

[This review was collected as part of a promotion.] This Samsung TV is the best. It has great viewing pleasure! I love that everything that I view is crystal clear.. My husband plays video games on this tv as well and has nothing but great things 2 say.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 25, 2022
Livetostream
5 out of 5 stars review

Extremely pleased

[This review was collected as part of a promotion.] We use our Samsung TV to stream movies and series on many streaming platforms. The picture quality is unsurpassed. It is almost as if we are in a movie theater - the picture is crisp with vibrant colors and natural skin tones. It is easy to use and to scroll through all of our streaming channels and the response time is quick. This is my second Samsung TV and I will only buy Samsung TVs in the future.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 13, 2022
Rio L
2 out of 5 stars review

Not the best tv I've purchased

i purchased the samsung tu7000 when one of my children threw a tennis ball which hit the screen of my beautiful lg. loved that tv. i needed to get a tv that day, so i rushed out and bought this one. i bought too quickly, and i must admit that the low price was attractive. now i know why it was so cheap. each time i turn it on the color is faded, so i need to reset the picture. it's annoying. at first i thought it might be a minor glitch, but it must be adjusted each time you turn it on. i thought it might need a software upgrade, but nope, it says that its up to date. i didn't do enough research on the tv; found out later that it was a 2020 model, so i screwed up. you get what you pay for. i won't buy samsung again.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Rio L, Thank you for your feedback on the Samsung TU7000 TV's picture quality. Please try the following troubleshooting tips to prevent your TV from reverting to the previous picture settings. You can change the dimming feature of your TU7000 TV by adjusting some of the energy efficiency features designed to reduce power consumption. The Eco sensor automatically adjusts the brightness level of the TV according to the ambient light level. If the Eco Sensor has changed the screen's brightness level, you can select Min. Backlight to manually adjust the minimum screen brightness. You can also disable these features for a steady brightness setting. You can adjust Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer by going to Settings > General > Power and Energy Saving > and adjusting the Brightness Optimization, Brightness Reduction, and Motion Lighting. Next, let's make sure your TV is on Home Mode. Please do so by heading to Settings>General>System Manager>Usage Mode>Enter Pin>Click "Home Mode." If these settings do not prevent your TV from changing Picture Settings, please allow us to make this right by contacting us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the 'Support' link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Sep 16, 2021
Jassy562
5 out of 5 stars review

IT IS A MUST HAVE YOU WILL LOVE IT!

[This review was collected as part of a promotion.] Absolutely Amazing it is the Best TV I Ever Had! I love all different apps it has on it. Such a Wonderful and Easy to Use Device ! Has play store which is soo cool you can download apps & do so many of your favorite things on it BTW also comes with free samsung TV on it which I thought was a cool little perk even if you don't need or use it always good to have ! So I would totally recommend I'd give it 10/10

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 26, 2022
Maybe2
5 out of 5 stars review

Considering a Second Purchase

[This review was collected as part of a promotion.] The Samsung TU7000 Crystal UHD 4K is the first Smart TV I've ever owned. With health challenges, I primarily use it for entertainment purposes and to keep abreast of what's happening in the world. Overall, the TV itself has excellent picture and sound quality with sufficient customizable features in settings that meet my general needs. It also boasts a user-friendly remote, a clearly delineated guide and Samsung TV Plus which, although not extensive, offers free TV streaming of 100+ channels and an array of newscasts in conjunction with vintage and contemporary TV shows, documentaries, sports, movies, etc.. The TV also provides a centralized Hub and supports a number of platforms that can be downloaded via respective apps or directly accessed through SamsungTvPlus.com. Thus far, I've not encountered any problems with the Samsung TU7000 Crystal UHD 4K and am considering purchasing another.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 7, 2021
Twistednervs
5 out of 5 stars review

This tv is AMAZING!

[This review was collected as part of a promotion.] Because of COVID-19, I've taken up gaming. Basically as a way to do stuff together still lol. I bought a PS5 and this tv looks AMAZING WITH IT! The picture is epic as Samsung screens tend to be. It has a ton of features too.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 16, 2022
Samsungchick
5 out of 5 stars review

I love my Samsung TV

[This review was collected as part of a promotion.] I love my 65' Samsung TV. I purchased this TV for my new home and for my living room where I would entertain guest and it it perfect. I am able to mirror my phone, my laptop and also connect a sound bar from Samsung to watch all the movies and feel like we are in a theater. I only was Samsung products in my home. I am working on purchasing other products like washer and dryer etc to have in my home. I use a Samsung phone as well. I would recommend this product and have to many of my family members

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
EworcTV
5 out of 5 stars review

Great TV! Highly recommend

[This review was collected as part of a promotion.] Great TV with an easy set up! Amazing sound and picture quality for the price. The problem i had was I didn't have internet at the time of purchasing the TV and it needs an update right out of the box and that makes the TV run 3X better! Also the auto light color correction had some problems so I just turned that feature off and no more problems.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Nov 24, 2023
Carrie80722
5 out of 5 stars review

Excellent Smart TV

(This review was collected as part of a promotion.) Have this large flat TV mounted on the wall. Constantly use chrome cast with it. My kids know it's features better than I do. It's exactly the right size for my space and we enjoy watching movies and TV shows on it.

Review from Caddle
Helpful?6KHJPPFCOCQU13901857028