Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forBfps
the reason for the one star review is because this thing does everything you expect the television to do in 1983 it has a picture it has volume. he does the aforementioned well. what it doesn't do at all is easily add applications such as formula one television. my nine-year-old tv added such applications easy. this brand new variant after two hours of struggling to figure out how, successfully adding applications is eluding. perhaps there is a way but i'm done trying with this thing.
F1fan: Thank you for purchasing the Samsung TU7000 TV and for your review. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. We have hundreds of apps on our 2020 devices, some are pre-loaded and others can be downloaded by the users. The 2020 devices support all the same apps as the previous year devices. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor
Not happy
Got this tv in mid December 2022 and I'm not really happy with it. I had a 65” Amazon fire tv Omni Series before this one and the fire tv beats this tv all day long. I purchased the fire tv in the summer and I was having some blurry issues with it. I thought it was the tv since it wasn't a well none tv like lg or Samsung so I purchased this Samsung tu7000. Once I got the Samsung hooked up, it was having the same issues as the fire tv so it must be shows or the internet or something. I find the picture on this new Samsung really dark. I have it set to standard but it's just really dark, and if I put it on dynamic, it's to bright and I find it glares sometime. My other Samsung tvs are way brighter on the standard mode, not sure why this tu7000 is so dark. The sound isn't as good as my other samsung tvs either, which is disappointing but it's a lot better than the fire tv. The fire tv was a lot easier to use with Alexa. I purchased the tu7000 because it said it worked with Alexa, But the remote didn't have a voice button. So I'm not exactly sure what works with Alexa means. I purchased an Amazon echo dot and tried to hook it up to the tv but it doesn't seem to do anything. I'm going to call in and see if I can get some help with that. But overall, yes I'm disappointed in this tv. And I'm very disappointed if I can't get Alexa to work to change the volume, turn tv off and on, change apps, pause, rewind etc.
Hi Allan988, Thank you for letting us know about your experience with the TU7000 TV. Please know we are here to help. I recommend adjusting the below settings to improve your picture and sound. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions. Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings. Regarding Alexa, the TU7000 TV will work with a stand-alone Alexa device, but it does not have one built in. I hope this helps you enjoy your experience. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Picture perfect!
I purchased this tv about a month ago and I'm very Ty glad I did. The pic is crystal clear. Picture perfect! The color is vibrant and beautiful. Work well with my direct tv streaming. Features are pretty cool. Has extra apps to downtown. The remote works great. It was delivered on time no delays. I really adore this set I'm very excited that I made the purchase.
Go woth something else
we were very excited to purchase and mount this tv but less than 9 month later there is a dark black bar across the bottom and we had to get it serviced. they have to completely replace the panel. warranty was responsive but this shouldnt happen on a brand new tv. this is the second samsung tv i've owned with the same issue.
Jennifer: I'm sorry that your experience fell short of expectations. Thank you for giving us a chance to make things right. Your feedback is very important to us as we continuously strive for best-in-class product and service. Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. ~ Samsung Advisor
Nice TV, but Samsung is the worst!
Had intermittent issues with dropping the wifi signal so we just solved it by getting a Roku. Contacted Samsung support to get issue fixed and the nightmare started. Had multiple conversations with no help at all from anyone from Samsung. Took 3 weeks and was then told there was no service tech available so I could exchange or get a refund, only to be told then that my receipt could not be validated because Sams would not give out any info over the phone. Every manf has products that have issues and aside from the wifi connection issue, this has been a great tv. That said, Samsung Customer Service Service is an absolute joke. I will never purchase another Samsung product. Stick with Vizio. Same quality for less money and less hassle is there's an issue.
Great display, bright with high quality display
[This review was collected as part of a promotion.] I use this smart tv to watch movies, news and sports. The OS is user friendly, and easy to use. The display is bright enough in the day light (indoor use) so it is easy to watch hours of videos without have your eye gotten tired. All in all, I recommend it to who wants a high quality mid-priced smart tv.
Good picture, below average sound, terribly slow.
Good picture, below average sound, terribly slow. Processor and/or software is so slow you think it's not working. Getting in and out of streaming apps, and navigating around them is painfully slow. Other than that, not bad. Once you start watching, it's fine.
Average
[This review was collected as part of a promotion.] Just so so. The sound is not great and unlike other Samsung Smart TVs this one is very limiting when it comes to loading apps. The reaction time is slow. Picture is okay but better on prior models.
Eddie7000: Thank you for sharing your user experience with the TU7000 TV. I am sorry that you are not completely satisfied with its sound performance. You may select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode You can also customize the sound with Expert Settings. Home > Settings > Sound > Expert Settings. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
My Ole Resolution
[This review was collected as part of a promotion.] I would use this tv as the latest gaming station. So I can feel one with my friend, the tv of course. Maybe watch the most Kickin, Rippin, Poppen, Lockin me into. To the most brilliant. View of the 21 century movie experience. Or just maybe lay back. With my trusty device. Turn on the smartview feature. Maybe get alittle bit spontaneously and launched into my phones world. This tv would hold me in the morning, noon, an night. Until then I'm just a dreamer. Yes I should dream hard for the tv of my dreams!! Samsung Crystal Ultra HD. The Difference Is Samsung.
Very responsive software
[This review was collected as part of a promotion.] TV screen brightness can be tricky during day time. Turns on really quick and apps run really smooth. Our streaming devices have been sitting waste thanks to software being so responsive. Audio quality could be better.