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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Aug 16, 2021
Josh M
3 out of 5 stars review

Works good, most of the time.

[This review was collected as part of a promotion.] after just a fews months of light use the screen went black from plugging in a thumb drive and required a reset. the manual contained no information on this, but i eventually figured it out. the "home" screen orders the apps its own way, and there are certain apps you can't delete. there's no ability to plug in any other speakers than a system that excepts fibre optics or is bluetooth. also the tv is very slow to react when pressing remote buttons.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 16, 2021
1MsBev
5 out of 5 stars review

Samsung Product Review

[This review was collected as part of a promotion.] I love my Samsung 4K Smart TV, being from the generation of baby boomers and accliamating to modern technology I definitely appreciate the quality and excellence of Samsung Products which I find to be extremely user-friendly in navigating web friendly apps. This is my 3rd Samsung smart TV I've purchased and all my cell phones have been Samsung Galaxy starting with the 5, and everything after that have been the Note Series, 7,8,9,10 and now the Note20. So hopefully this shows ny love of Samsung products. Beverly

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 18, 2021
Samsung user
3 out of 5 stars review

HDR is awful

the tv is fine as long as you are not watching hdr content. the screen gets so dim you can hardly see anything on dark scenes, and tweaking the picture settings ends up in a greyed dark image, but still hard to see, and there is no way you can deactivate the hdr for native apps. also, i have been waiting for a firmwarw update, and just noticed the whole planet has an upgrade for 2013.3 version except for the usa. poor tv, and poor samsung support.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 19, 2022
Shinzon5
5 out of 5 stars review

Easy set-up and streaming from devices

This tv is awesome, I had a 55 inch curved Samsung TV for the last 5 years, and the software upgrade alone on this one is 10 times better. It's so easy just to swap from your tablet or phone to the TV back and forth for watching and streaming. The menu set up is pretty straightforward and the Wi-Fi is strong. Coupled with a Samsung sound bar it's awesome! Thank you

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Thank you, Shinzon5! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Jan 3, 2021
Stace
2 out of 5 stars review

A Disappointment

even after reading the concerning reviews, i decided to move forward with this purchase because of my past, positive experiences with samsung products... a bad call on my part. 4 months after purchasing and something goes wrong with the display. i can't see a thing on the screen with the very dim lighting. adjusting the brightness did nothing at all. i had noticed other glitches in the 4 months prior, but chalked it up to an unstable wi-fi connection (which was not the case). i guess that was foreshadowing glitches to come.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Stace: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that your display is not showing properly. Please give us the opportunity to assist you by contacting Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 21, 2020
Suso
5 out of 5 stars review

New TV

[This review was collected as part of a promotion.] Just purchased the TV a couple of week ago and we loved it. My daughter is was so surprised and all she kept saying was "wow". Great quality, better picture, easy to control and the best thing that it has samsung TV. Can it get any better? It those, you can control it not only with a remote control but with you phone.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 26, 2020
Ylwms
4 out of 5 stars review

Great Value

[This review was collected as part of a promotion.] This model has pretty good features compared to my 5yr old set that was 3 times the price. I love the new remote but it does take time to get used to. The one down side is that my old Samsung sound bar will not connect to my new TV via bluetooth hence the 4 star rating.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 19, 2022
Smiles
3 out of 5 stars review

Sound goes in and out!!!

i gave this t.v a 3 star rating because i've only had the t.v a little under 2 years and the sound goes in and out. im disappointed because i read the reviews and seen others said the same thing. the picture is great but the sound doesn't last with this brand.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Smiles: Thank you for purchasing the Samsung TU7000 TV. We appreciate you sharing feedback regarding the sound issues you are experiencing. It could possibly a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay Please know that our 2020 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay. On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Thank you for choosing Samsung, we hope to hear from you. - Samsung Advisor

Jul 27, 2022
ReneeAnnette
4 out of 5 stars review

Great picture and very realistic

[This review was collected as part of a promotion.] Use TV for entertainment, news, movies from cable, DVDs, plus live streaming movies & YouTube. The only issue I've had is not being able to stream from my iPhone to the TV. I had the app and watched movies from iPhone for months then suddenly it just quit working. I think it was an iPhone upgrade that caused it to quit.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 27, 2020
MamaBear82
5 out of 5 stars review

Amazing quality, great value!!

[This review was collected as part of a promotion.] Samsung is a well trusted brand in our household and this 43” 4K Smart Tv is no exception to the quality we've come to expect. The picture is so vivid and clear, no other tv we've had is like this plus it's easy to learn to use!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028