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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 2,141-2,150 of 10,259 reviews
Jan 25, 2023
Reviewer name: Gjaklevich
1 out of 5 stars
1 out of 5 stars review

Picture is good, everything else is awful

I have owned this TV for 2 years. The interface moves at the speed of a snail. Going from one app to another is always difficult. The OS will crash sporadically. The remote is way too big and clunky. The buttons are placed in the worst possible lineup. This TV has been heralded as a bargain due to its crystal clear 4k picture. I will respectfully disagree. Do not waste your money.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Gjaklevich, I'm sorry that you are not satisfied with your TU700D TV. Please know your feedback will be shared with our internal teams. To ensure performance is fully optimized, please ensure your TV is running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. Next, we will utilize the self-diagnostic tool, which further optimizes performance, checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 15, 2020
Reviewer name: Techisgreat
5 out of 5 stars
5 out of 5 stars review

This tv has great clarity and features

[This review was collected as part of a promotion.] My family has always been apart of the Samsung tv community. When my flat screen tv (Different brand) gave me the black screen after only having it for 3 years I decided to switch brands and give Samsung a go. I am 100% happy with this purchase. The amount of apps I can use on the tv makes it so much more accessible. Even the clarity when using the apps does not feel like streaming at all, it feels like I'm watching directly from a cable box. I love that I can turn on my Xbox from the tv. The flow of the tv is even great, I enjoy my product down to the remote. I can surely say I will be staying with Samsung for future tv purchases as well and hopefully other tech products as well.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 5, 2023
Reviewer name: Allan988
2 out of 5 stars
2 out of 5 stars review

Not happy

Got this tv in mid December 2022 and I'm not really happy with it. I had a 65” Amazon fire tv Omni Series before this one and the fire tv beats this tv all day long. I purchased the fire tv in the summer and I was having some blurry issues with it. I thought it was the tv since it wasn't a well none tv like lg or Samsung so I purchased this Samsung tu7000. Once I got the Samsung hooked up, it was having the same issues as the fire tv so it must be shows or the internet or something. I find the picture on this new Samsung really dark. I have it set to standard but it's just really dark, and if I put it on dynamic, it's to bright and I find it glares sometime. My other Samsung tvs are way brighter on the standard mode, not sure why this tu7000 is so dark. The sound isn't as good as my other samsung tvs either, which is disappointing but it's a lot better than the fire tv. The fire tv was a lot easier to use with Alexa. I purchased the tu7000 because it said it worked with Alexa, But the remote didn't have a voice button. So I'm not exactly sure what works with Alexa means. I purchased an Amazon echo dot and tried to hook it up to the tv but it doesn't seem to do anything. I'm going to call in and see if I can get some help with that. But overall, yes I'm disappointed in this tv. And I'm very disappointed if I can't get Alexa to work to change the volume, turn tv off and on, change apps, pause, rewind etc.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Allan988, Thank you for letting us know about your experience with the TU7000 TV. Please know we are here to help. I recommend adjusting the below settings to improve your picture and sound. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions. Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings. Regarding Alexa, the TU7000 TV will work with a stand-alone Alexa device, but it does not have one built in. I hope this helps you enjoy your experience. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jun 16, 2022
Reviewer name: Dcast210
3 out of 5 stars
3 out of 5 stars review

This tv is great but it started flickering.

[This review was collected as part of a promotion.] Tv started flickering when we set it to the lower brightness levels. We either have it full broth was or deal with the flickering light. It's makes watching tv at night feel kinda blinding. Only way we found to fix it was to smack the tv till it goes to normal brightness. Most times we have to keep it full brightness.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 25, 2021
Reviewer name: 1TV2Love
4 out of 5 stars
4 out of 5 stars review

Great price and reviews.

[This review was collected as part of a promotion.] Was constantly searching for Samsung television promotions and I knew it to be the best entertainment tv of all brands. I was moving into new townhouse and wanted to upgrade my television. This purchase was an excellent choice for me. Great picture with exact size. Thank you

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 26, 2020
Reviewer name: Momo
5 out of 5 stars
5 out of 5 stars review

Great buy

[This review was collected as part of a promotion.] There's so much to enjoy wit my new tv. I am still getting to know it but set up very easy to do. The screen is so clear the sound is great and perfect for watching action movies too lol, it's like a theater event at home. Really worth every penny very pleased with this purchase.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 26, 2020
Reviewer name: Paulenh1
4 out of 5 stars
4 out of 5 stars review

The features on this unit are excellent

[This review was collected as part of a promotion.] I saw this TV in the store and I checked it out I dont own one but really want to get one the TV is slim the colors are awesome very vibrant it makes you feel as if your in it, the sound is great as well

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
Reviewer name: bgdowg
5 out of 5 stars
5 out of 5 stars review

New TV!

[This review was collected as part of a promotion.] I haven't had a new tv in forever, last one was a Samsung and lasted forever. I decided it would be smart to stay with the same brand. I was not disappointed at all! Visually the tv is stunning, in 4K it's like you are part of the show! Glad I bought this, didn't know what I was missing.

Review from Samsung US
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Jul 26, 2022
Reviewer name: sebastianbrody
4 out of 5 stars
4 out of 5 stars review

Good features and quick responses

[This review was collected as part of a promotion.] I mainly use my television for gaming (PS4) and the occasional movie or television show. The game mode is a nice feature and the customizations of the screen are excellent. I do not use the speakers as I prefer my the quality of my soundbar. I also take advantages of the downloadable apps (Netflix and HBO mainly) when watching things on the television.

Review from Samsung US
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Sep 7, 2021
Reviewer name: Bandit
5 out of 5 stars
5 out of 5 stars review

My 65" samsung 4k under tv

[This review was collected as part of a promotion.] I've always been a Samsung person and they do not disappoint with their tv's. I luv my 65" and my 78" curve tv's they have beautiful pictures and can be seen wonderfully from anywhere in the room. I think the pictures on them are better then some/ most of our friends newer tv's. Never poor quality only the best with Samsung... The TV's are excellent picture weather ur using a cable box, DVD player, streaming service, Android box, computer, or casting from a tablet or phone. It doesn't matter, switch in seconds and always the p best picture... user friendly and great support of needed.. that's just how Samsung does... I LUV THIS COMPANY AND THEIR TV'S (ALL THEIR PRODUCTS) I HAVE CUSTOMIZED Sometimes a Lil higher cost is worth it for the better quality n will outlast most other tv's... thank u for ur great products n all ur hard work... I now have washer, dryer, fridge, microwave, range, my phones, tablets and comp. and TV's All are Samsung... #SAMSUNGSTRONG....

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028