Very dark picture
i have had nothing but visios in the house for years. in the living room, where there is a lot of ambient light, the picture has always been somewhat dark. i decided to upgrade from the 55” visio to this 65” samsung. obviously bigger screen but ultimately a much darker experience. it is essentially unwatchable in daylight. im not exaggerating, most of the time we cant even make out what is on the screen unless we close the blinds and draw the curtains. its very annoying. im certain that when we upgrade this to a 75”, it will be a visio. i also bought a samsung soundbar to go with it. this was also problematic. it sould not sync no matter how much we tried to make it work. however, my 8 year old cheap insignia soundbar syncs right up to it. also not a fan of samsung remotes.
reply from Samsung Brand Ambassador
Hi Steve,
Thank you for giving Samsung TVs a chance and providing us with feedback regarding the image quality and connectivity. I have a few recommendations which may help resolve the issues you are experiencing.
First, let's ensure you are running the latest firmware. Go to Settings> Support> Software Update. Update from here if needed.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the Brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode.
Regarding your Soundbar not connecting: Please know that our TVs have a Pass-Through audio feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through.
Also, ensure you have chosen the Soundbar as your output source. Go to Settings > Sound > Sound Output.
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor