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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Sep 17, 2020
inana
5 out of 5 stars review

Great picture on this TV!

[This review was collected as part of a promotion.] Got this TV for the bedroom. Large enough that picture is clear and sharp. I have only Samsung TV's in my house. Great product. Only complaint I have is that the remote control is not very user friendly.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
Gaean1
4 out of 5 stars review

Slim profile with great picture

[This review was collected as part of a promotion.] I bought this mostly for the looks and the fact it fit well in the space I have for it. The built in speakers are OK although to do movie content justice you do need a sound bar. I was surprised I needed a Samsung account (along with all the inherent privacy sales) in order to load apps on it. It was a cumbersome and disconcerting way to install your TV. Overall the video quality is good and sound quality OK although the built in speakers have very little bass. The remote is bluetooth which is great and can be used from a decent distance. The TV has a cell phone app but it only controls the audio, not the channel guide, etc. I'm not sure why they didn't include that function, it would be nice to control the TV fully. Also it is unfortunate you cannot use the optical audio out at the same time as the TV speakers. If I could use both then I could use other speakers and not need a soundbar, but due to their software it isn't possible. It seems inevitable I will need one, or maybe even win one.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 31, 2023
Ninad
3 out of 5 stars review

OK TV, global dimming feature ruins the experience

unlike a few other led backlit tvs, this samsung tv dims the entire areas of screen with a broader than required dimming. that makes the dark scenes a bit too dark, with the few lit areas in the screen also being dimmed. no good. next, the tv's smart meny feature sucks. i have roku for streaming, and this tv's ‘landing page' is the default one when turned on. to get rid of it, you have to press exit every single time. there is no option not to display the smart meny screen upon power on. sucks, samsung. did you get that? convey this to your software team. make the smart menu not default. people with their own streaming devices dont want to be bothered to find the tv remote every time to press exit. same foes for wifi connectivity. stop forcing customers to make the tv connect to wifi.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Ninad, Thank you for reaching out and letting us know about the issues you are experiencing with the TU700D TV. Please know we are here to help. First, you can change the dimming feature of your TV by adjusting some of the energy efficiency features designed to reduce power consumption. To disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption, go to Settings > General > Eco Solution> Power Saving Mode. Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings. Next, to turn off Smart Hub, go to Settings> General> Smart Features> Disable Autorun Smart Hub. Try turning the TV off and on again, and the Smart Hub menu should be disabled, with the current Input Source banner displayed in its place. Alternatively, you can leave Smart Hub enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below: 1) Navigate to Settings > General > Smart Features > Autorun Smart Hub 2) Enable the Autorun Smart Hub feature 3) Navigate to Settings > General > Smart Features > Autorun Last App 4) Enable the Autorun Last App feature I hope these tips help to improve your enjoyment. For more assistance, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Oct 25, 2022
HappyCustomer
5 out of 5 stars review

The best Tv I've had in a long time

[This review was collected as part of a promotion.] Since I bought this tv I fell in love with it. The smooth transitions from app to app. Browsing through your tv has never felt this good. I love watching my favorite shows on this because it feels like I'm at the movies.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 23, 2020
Majordad
5 out of 5 stars review

Samsung 70” Crystal UHD TV

[This review was collected as part of a promotion.] We bought this TV for our family room where we watch our favorite shows and movies. It's a rather big room and we sit about 15 feet from the screen and the 70” screen is great! The picture is so clear and the detail is amazing, it's like you're right there. I like nature documentaries and the sharp colors really snaps! The contrast between this picture and our old TV's is stunning - makes us so happy we bought it. The built in speakers are sufficient - even an old guy like me can hear all the dialogue and intricate sounds especially while watching nature shows. Overall this was a great purchase for us!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
Lucas
5 out of 5 stars review

Best cost benefit among all 4K TVs

[This review was collected as part of a promotion.] I spent a few days searching for a 4K TV that would meet my budget and the quality standards I was looking for. In my opinion, there is no other 4K TV in the market that could beat my Samsung Smart TV in terms of quality of image, processing speed and price. Very happy with my new TV!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 1, 2023
stupid
3 out of 5 stars review

Volume not loud enough

Just purchased 2 58"Samsung TV's the picture is great excellent quality ,however the sound -volume is poor and that is a big disappointment. When one buys a TV from the store one only sees the picture and one only finds out that the sound is not very good after the unit is installed and all the packing /box has been thrown out so there is no way to return the unit. Hard lesson to learn after the purchase. Picture is great but the volume is poor. LG does not have that problem.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your in store experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Jul 16, 2020
MARY BRYAN
1 out of 5 stars review

Defective piece of crap

i pirxhased this tv in april to replace the 32” samsung i have had since 2008 in my bedroom. the first three months were great now the screen has a row of pixels out and the control panel needs to be replaced. samsumg is repairing rather then replacing the defective tv. i sold electronics for many years and i have owned and still own many samsung products. this is the last samsung product i will ever purchase. this tv needs to be pulled from the line up and redesigned if this is an issue many people are having.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

MARY: Thank you for sharing your experience with the Samsung TU7000 TV. I am very sorry for the issues you have encountered with dead pixels and understand your frustration. Your user experience is very important to us and will be shared with our teams. Should you wish to check the status of your repair or need any further assistance, please contact us: Samsung TV Support is available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions

Oct 26, 2022
Happyviewer
5 out of 5 stars review

Ease of use

[This review was collected as part of a promotion.] The TV of course has a great picture, but where I am really thrilled is how well it works with my sound bar and my Blu-ray player and my Wi-Fi. First of all, I was surprised that the one remote works everything. Secondly, I was surprised how it knows where the input is coming from, turns on and goes right to that source. Finally, it just does what it says it will do, easily, and I can navigate the menu system without any effort.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 16, 2020
Janko
4 out of 5 stars review

This tv is great

[This review was collected as part of a promotion.] I love this Samsung TV. It has all the bells and whistles I wanted such as Bluetooth and the Samsung tv plus app was an added bonus!!! This is my 4th Samsung TV. I've had great experience with their TVs. The features are great and set up is a breeze. I bought this TV to replace an older one of the same size. It was a great price and the display was good quality. I am very happy with the purchase

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028