Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forDecent picture with known defect in the remote
this television has a decent picture for the money but there is a known issue with the remote. after about 10-12 days the remote stops working as a universal remote and cannot be updated or fixed. the remote stops working with the cable box. you are then forced to use 2 remotes to operate the television. samsung is unable to remedy this issue. very unfortunate.
Chicago Steve: Thank you for purchasing Samsung’s TU7000 TV and for your review. I am sorry to hear you are experiencing issues with your remote control. You may first want to check to see if your batteries are working. Next, you may want to contact your cable company to see if an upgraded box is available. Please also be sure that the distance between the cable box and TV is not too far apart. Then reset the connection of your remote by going to Source > Universal Remote Setup. I hope this helps. For further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
I love the picture quality
[This review was collected as part of a promotion.] I love how it look when I'm playing the game on it the picture is very clear I really love how my phone can connect with it everything on my phone comes on the TV the music is good on it I just really love this TV now I want a bigger one
Great TV for the Price with a Few Caveats
[This review was collected as part of a promotion.] For the price, this TV is good. The picture is great (especially the game mode) and the thin bezel gives it a luxury look that suggests it costs much more than it does. The caveats come with the TV software itself, it's can be pretty laggy, from scrolling through apps, to selecting letters when typing, the software lags and struggles to catch up at times. A Bluetooth mouse helps with letter input but the lag everywhere else can't be helped through any means available to the user.The TV also only has 2 HDMI ports which can be an issue if you use a lot of peripherals such as a gaming console, streaming box such as Apple TV or Roku, and a cable box.Other than these 2 issues, you'll be hard-pressed to find a better TV, in this size, at this price point!
Excellent TV
this tv replaced a 8 year old samsung we were so pleased with the last one we bought another and it does not disappoint. beautiful picture , crisp clear and with great detail . it was easy to setup and get going with it and we love the samsung tv subscription that came with it. remote is easy to use as are the settings. when this one wears out will definitely buy another samsung they are just wonderful tv's....
What a deal and the tv is fantastic
[This review was collected as part of a promotion.] I love this tv.... very easy to work and picture is so clear. My couch sits about 10-12 feet from the tv and it's just perfect. Controller is very easy to work . But I am having trouble with my firestick. Sometimes the app is there and sometimes it's not. But as long as I can get to it I'm ok because the picture is worth it. It might be something I'm overlooking. But for the price this is the best deal around. The color is great, i do have a surround sound that's hooked up to it but it's about eight years old. It's so easy to work, and for this old lady who's not necessarily tech savvy... this is perfect. Go get one or two... you won't be disappointed
Tu7000 Samsung 55 Inch
[This review was collected as part of a promotion.] The television is great, picture and sound are awesome. My only complaint is NOT with the TV, but with the Samsung TV Plus channels. Even using Verizon high speed network, ALL channels will show for 10 to 20 seconds, then interrupt(stop), then start again, repeat...
Great picture and apps;
[This review was collected as part of a promotion.] Clear picture and apps are solid. Only con so far is that when turning the tv on, it immediately tunes to the free movie channel and plays it. Not great when it's almost Halloween and your 4 year old is next to you as the tv turns on to a vampire sucking the blood out of a human. Nightmares for them!
Glitchy
wow. nothing but disappointed in this product i have to constantly unplug the tv just for the tv to switch apps for example spectrum i've gone through all the self diagnostics this happened right out of the box should not have thrown the box away i would've returned the tv right back to the store the same day
Hi Crashstory, Thank you for your review of the Samsung TU7000 TV. We appreciate your feedback on the issues you are experiencing with your apps not functioning as expected. If you haven't tried already, we recommend optimizing the smart TV performance with the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. We also suggest you check your internet connection: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Resetting your TV's SmartHub can also help resolve app issues you are experiencing. To reset your SmartHub, please try the following steps: 1) Gather the login information for all of your apps: When you reset Smart Hub, you will sign you out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed. If you need this information, visit the app developer's website. If you need your Samsung account information, visit Samsung Account Support. 2) Reset Smart Hub. - Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub. - (or) Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. 3) Enter your TV's PIN: The default PIN is 0000. If you have ever changed the PIN on your TV, enter your PIN to start the reset. 4) After the initial setup process, try the app again. Note: You may need to download the app again after the reset. If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix is likely to be available soon. Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist
Amazing Quality
[This review was collected as part of a promotion.] This TV can run apps lime YouTube and Netflix without any slowdown or glitches. The remote is very nice and doesn't have any input lag. It is also very easy to connect a soundbar to enhance the experience
Awesome TV
[This review was collected as part of a promotion.] I bought it because it had Bluetooth and I want to use my AirPods to be able to listen to the TV and not disturb anyone in my house then decided to stream on Amazon and couldn't believe how crystal clear the quality was and then hooked my Xbox one S up to it and was blown away by how well the HDR was! Way better than the LG TV that I have so I'm thinking about buying another one larger for the living room awesome Samsung TV!