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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Dec 19, 2020
Brad
2 out of 5 stars review

Bad Picture

samsung is the only brand of tv's i buy. i've never had a single complaint until now. my 8 year old plasma had a much better picture than this new 4k uhd? even after buying new 4k-8k hdmi cables, following picture quality “optimum” settings, and all the troubleshooting tips, the picture is too dark to watch. when you raise the brightness and contrast, it gets fuzzy? i'm frustrated and disappointed with everything about this tv. the remote design is horribe! i've never had a samsung tv dissapoint me. this particular 65” crystal 4k uhd hdr tv is junk! my old dlp tv had a picture better than this!i have come to expect much better quality from samsung. disapointment is an uderstatment with this product...

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Brad: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Manually adjust the Brightness and other settings. Go to: Settings> Picture> Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Jun 16, 2022
Rainydaylady
5 out of 5 stars review

Very Happy With This Samsung TV

[This review was collected as part of a promotion.] Bought this Samsung 55 inch TV over a year ago and just love it! We use streaming a lot along with regular TV and also gaming. Samsung TV Plus is a real bonus too with over 200 channels for free. Menus are easy to use and like the channel guide to see what's on. Also have a 40 in. Samsung TV for bedroom purchased around same time that is working great too. (In fact, our tablets and cell phones are Samsung too!) Samsung products have been very reliable over the years and will continue to buy Samsung in the future.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 2, 2023
Logan
3 out of 5 stars review

Defaults to 30 fps and annoying pop ups on plug in

I have had this over a year. I had issues randomly turning black until Samsung repaired it, and my greatest issues with the TV are that it defaults to 30fps unless you go out of your way to enable game mode, and it asks you to identify whatever is plugged in, every single time, and sets the defaults to 30 fps, which is pointless and frustrating.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 27, 2022
Spidey86
5 out of 5 stars review

Best TV I've ever owned

[This review was collected as part of a promotion.] I use my TV to watch movies and satellite TV. I also use it to stream all my favorite streaming services, because I don't have a computer. It has great picture quality and pretty good sound. The one thing I didn't like was it wasn't very compatible with the soundbar I had.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2022
Cindy
1 out of 5 stars review

Exchanged it 3xs before going with another brand

we picked up the tv and it was fine then we were watching it 2 days and that night it flashed on and off and then when it came back on there was lines going across the bottom of the tv so we went to exchange it set up the new one and that one and the next one each both had dead pixels in the screen that were very noticeable so we decided to go with another brand it was a good tv had all that we were looking for but the time and money wasted in going back and forth 40 miles each trip we were just not going to chance getting the last one they had in store so we just got an lg tv

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Cindy, We value your feedback and regret to hear about your experience with the Samsung TU7000 TV. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor

Jun 16, 2022
FLEXIN
5 out of 5 stars review

This TV is AMAZING!

[This review was collected as part of a promotion.] Originally I purchased the tv to play with my XBox that is a 4K and let me tell you the picture is sharp and amazing and very colorful! I love this tv so much that I plan to honestly replace all my TV's in the house with these TV's. I now have this tv in my master bedroom because I just love the picture and the sound and everything about it. You cannot go wrong with tv at all especially for the price. It's not expensive at all! This tv is worth more than what they sell it for. I highly recommend this tv for anything! The color is bright and amazing. The slimness of the tv is perfect and it's very light. The sound of the tv sounds as if you almost have surround sound system it's great! Wide range of picture options. Lots of ways to customize the tv. The remote is compact. It is a true 4K tv and works amazing for any 4K system you have. I'm super happy with this TV and would recommend it to anybody and everybody I should have purchased 3-4 more for the house at the time I purchased this one. I actually went back to purchase a few more but they had sold out when I got there. Amazing tv!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 6, 2021
Yungdd
5 out of 5 stars review

Great for everything!

[This review was collected as part of a promotion.] I have been using this screen for everything I need in my lifestyle. I use it to watch livestreams and watch high quality movies. I also use it for gaming! The colors are amazing and games always runs at great rates.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 15, 2022
Tish24
5 out of 5 stars review

great tv i am very pleased

[This review was collected as part of a promotion.] Normally we had a TV just for our children to watch videos, but since we bought this TV we have used it for many other things, such as watching series and movies on different apps, broadcasting from our cell phones, mirroring screens, playing on different video game consoles , listen to music, I can even connect it to the sound bar for a better sound experience when we watch movies, my youngest son lost the remote control and it was no problem because with the smarthings app we can do whatever we want, we are very happy to have made this purchase. we have a great tv

Review from Samsung US
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Sep 24, 2020
Mike
5 out of 5 stars review

43" crystal uhd series 7

[This review was collected as part of a promotion.] Great TV for the any room in the home. We have had great experiences with Samsung TVs and other Samsung products in the past and will continue to use them in the future. This particular one is in a bedroom and we really enjoy all of the features so far. Definitely would recommend it to anyone.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 24, 2022
RobG
5 out of 5 stars review

Quality for a lesser price

personally this was my first television i've bought as an adult & wasn't looking into breaking the bank yet wanted a comfortable priced 4k tv. looked into various for a week & of course they have some for a bit more, but for my usage it's perfect! will defintely be buying more samsung electronics aside from already having the s22 ultra, oh it will also connect to your samsung device to use as a remote etc.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028