Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forLove it....but....
I'll make this quick, I LOVE IT!!! What sucks is lack of storage or the option to add more. How can I perform a software update, when the TV out the box only gives like 200 MB. I had to delete the only two apps I downloaded and then tv still didnt have enough storage. Ima give it a week then change my review to a 2 star.
This tv sucks
i brought this tv 4 months ago and like a month in it started having issues like the screen going black i did all the little diagnostics and it started working again so rather than go thru the hassle of getting a new tv i hoped for the best now its turning on and off on its own while it still has black screen.... i should have returned it when it first started thanks for letting me down samsung
Mighty god: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly. Please try a few trouble-shooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in. 4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software which can be found on the Support page of your TV model. 5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the issue persists after these steps, then the TV will need service.Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
So far, so good.
this is our first smart tv. its not our first samsung. i was quite surprised at the ease of set up. it took less than 15 mins and we were up and running! even the remote setup for our existing service was flawless. unboxing was simple and direct. now, we will have to see if it holds up as well as the one it replaced.
Verified Purchase
Not the best TV.
Only 2 HDMI ports. Every time I start the TV, it has an agreement on screen. Also the TV manual is very poor. No details on operation. Worst manual I have ever seen with a TV. Also only is 740 Dpi. Not 1080 Very disappointing. Would have not purchased if I had known.
Good overall
very good picture, not phenomenal speakers but they're clear. navigation is relatively simple. my only gripe - it turns itself back on!!! and yes, we've checked the remote, the software, blah blah blah. all the things that can be looked up to try, we've tried. wish we could figure out the issue, but other than having to get back up and turn the tv off again, it's a solid set.
Glitching
we bought this about 2 weeks ago and it was working great but for no apparent reason, the TV volume is going crazy, the volume goes all the way up to 100 and stays there. When we try to turn it down and release the volume button it automatically goes up to 100. We troubleshooted it by unplugging it, and reseting it to factory settings and we made sure it was in fact not the remotes by removing the batteries. This is really upsetting.
Linda, I apologize for the disappointment you have had with the volume issue. So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 9PM EST (Mon-Fri) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/. Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. -Samsung Ambassador
All I will buy from now on are Samsung TV s
[This review was collected as part of a promotion.] I bought this tv becasue I heard you could side load andriod and being PC and Galaxy phone guy this was appealing. I had no idea how much more this tv could do and the features WOW. I use my pc for everything and keep very current with software, hardware and OS and lost interest in TVs years back. If you've never Samsung's HUB then you are in for a treat. Well Done Samsung!
Tizen terrible Samsung forces apps
the tizen operating system is slow and has very few features. many of the settings you would want exposed just arent available or are turned on by some other setting that you may not want to enable as well. it's too easy to end up in amazon prime or some other streaming service that paid samsung for a favorable position on screen. this tv is basically a better quality vizio with worse software. let me remove the samsung tv app. i don't use it and it's annoying. for that matter, why are the apps arranged the way samsung wants them instead of me? the person who paid for this tv. i should be able to set the icon i'm most likely to hit on accident because the remote is laggy. all said, i will most likely never purchase another samsung because of this tv.
Great picture, but freezes A LOT!
i've had this tv about 2 months. the picture is great, but the tv freezes a lot...especially when switching between sources inputs. i route all audio/video sources in to my yamaha rx-v565 a/v receiver, and have a single hdmi output cable to the tv. however, when switching between sources on the yamaha, the tv will freeze. i've used this yamaha receiver for years with other samsung tvs and never had this problem until i this one. the only way i've found to recover the "frozen" tv (without pulling the plug) is to hold the power button on the remote for about 3-5 seconds. that will sort reboot the tv. this is very annoying to have to do every single day! i have the latest firmware, but still the issue persists. samsung, please fix this!!
AvgUser: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care For instructions on self-diagnosis tools, please search online for 'Samsung support ANS00077524' You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Fantastic TV!
[This review was collected as part of a promotion.] I would like to start this review by saying that i am some what of a TV snob. I research extensively before I make a purchase. Display size is very important to me but of equal importance is picture quality and features. This Samsung TV is smallest display in my home at 65 inches. Yes, I'm "that guy". The picture on this TV is stunning right out of the box. I do have a calibration disc that I use to fine tune the settings on my TVs. I didn't have to change any settings. I was really impressed with that. The sound from the built in speakers is also really very good. The remote is very simple to use and as a bonus it is a universal remote that works my DirecTV system and my sound bar. So no more having 3 or 4 remotes laying around. This thing has almost no frame to speak of which is very sleek looking. It has all the built in apps that you need with dedicated buttons on the remote for Netflix and Amazon. It also has built in Disney+ which is awesome. There are plenty of connections for all your other equipment such as sound bars, game consoles, and DVD players and you can control them all with this TV and remote. The one thing that I wish Samsung would change is that the power cord connects to the back of the TV on the complete opposite side of the unit from all of the other cable inputs. For those of us who detest cables running everywhere it creates more issues than it has too, especially since this could be easily fixed. Overall though, this is a great TV that you will love in your home. It's my 2nd Samsung TV and I'm sure won't be my last.
mjbdisney68, Thank you for sharing your feedback with us. I am glad that you are happy with your new TU7000 Crystal UHD Smart TV. We value your feedback about the power cord design and will share it with our product team. Here is a link to the TU7 series product page, where you can find details of all the features, eManual, and other useful product support information: https://www.samsung.com/us/televisions-home-theater/tvs/crystal-uhd-tvs/65-class-tu7000-4k-uhd-hdr-smart-tv-2020-un65tu7000fxza/ Our customer care team is always happy to help should you have any questions. You can reach us at: 1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F. Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador