Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forGood screen, really bad interface
Just bought this TV yesterday and while the screen is fine, the smart TV UI is terrible. No way to remove apps that I don't use and it won't even let me remove them from the home screen. I don't like the Samsung TV plus, but there's no way to avoid it. Also, WAY too many ads. Additionally, the remote lags really bad, then jumps around as if I held down the button. Overall, not a good experience with the UI.
StanOS: Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate you sharing your experience with the interface. Your feedback is important to us and will be shared with our teams. To address your lag issue, you may want to run the self-diagnosis tool. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Picture was great for one day
This TV had good picture for 24 hours and then the picture had a purple/pink hue. And no Samsung, per your suggestion to every bad review, there is no firmware update available for my TV. As per other reviews a reset has temporarily resolved the issue but I will be returning this TV tomorrow.
BW711, I am very sorry that you are experiencing purple/pink hue with your picture. Please make sure that your 65inch TU7000 TV has the latest firmware update, which should resolve this issue. You can find the update at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/ Should you need further assistance with firmware update or any other issue, please know we are here to help. Simply call Samsung SUpport us at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. -Samsung Ambassador
Pretty much the worst tv experience
the good- the bad- darkest picture ever. cant adjust it enough to see people when its a low light setting audio- doesnt stay connected to bluetooth soundbar from same brand picture- randomly has blue light/tint that covers the whole tv. cant read or see anything until it randomly goes away lag- lags like an early 2000's computer with viruses. click any button on the remote and wait 5 seconds or until it spazzes out and goes into a random app or some animal documentary
Bloop: I am very sorry you have experienced multiple issues with your TU7000 TV. I understand your frustration and disappointment. There are several troubleshooting steps you can take to improve your experience. 1) Please be sure to download and install the latest firmware which improves Bluetooth connection and addresses the color glitch issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version on the Samsung website Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on. 2) To address your lag issue, you may want to run the self-diagnosis tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support> Device Care > Start Device Care 3) Samsung is aware of the issue of scenes appearing too dark, and a new firmware update will be released soon to address this issue. Please follow the steps in (1) to keep your firmware current. I hope these tips help. For further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Poor Picture
The picture quality on this TU7000 is not near the same quality as the 10 year old Samsung it replaced. After adjusting the brightness to max the brightness level is poor. The picture is not as clear as the the 10 year old tv it replaced. Very disappointed with the TU7000.
gkcc, I am very sorry to see that you were not happy with the picture quality of your TU7000 Crystal UHD TV. Please know that the TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. In addition, the quality of the image on your screen depends on the source and the connection. HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. Below is a link to advanced picture setting adjustment that may help solve your concern: https://www.samsung.com/us/support/answer/ANS00079295/ Our Customer Support Team is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service. - Samsung Ambassador
Don't buy this tv .
i just bought it 2weeks ago. when i got the tv it have blinking problem. show up randomly can enjoy this tv poor quality. was trying to resolve the problem today. but spending almost a hour still no solution. too much problem to get this tv. not enjoyable. not recommend buying.
WEI WU: Thank you for purchasing the TU7000 TV and for your review. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Great Feature and Responsiveness
[This review was collected as part of a promotion.] I use my TV for streaming movies and playing video games. I love it for both purposes. It has been excellent and I recommend the TV to anyone looking for a large screen. Pros: Great Picture Great Software Cons Screen Brightness is not relatively high enough NEEDS MORE HDMI INPUTS. It is so stupid they only give you two now.
Good Screen Resolution
[This review was collected as part of a promotion.] It's a very nice smart TV with reasonable price and good quality pictures. I really enjoy watching shows and movies on this TV. The only thing that I believe it's missing. The voice command on the TV remote control.
Good product with a few tweaks
the picture is great and it was easy to set up. i do think the remote could be more user friendly; using the arrows and enter button at the bottom for almost every operation is cumbersome. the home screen is also a bit frustrating because it defaults to a random series or movie if you hit a button incorrectly and the apps are very small compared to the screen. all in all a good product for the cost.
Why must it have 2 legs?
Great TV, but why do all tvs now have 2 legs that are very far apart from each other? We do not have room for a bigger piece of furniture. The TV is less than an inch wider than our old one, but needs a TV stand 4 inches wider, since it changed from a central base to two legs. Is it for increased stability? If it is, Samsung, and all other companies, for that matter, did not think through all the angles. SOME PEOPLE DON'T HAVE INFINITE SPACE! if we get a bigger TV stand, we can't enter the kitchen without going outside. Please stop requiring bigger furniture to fit the same size tv.
Love it....but....
I'll make this quick, I LOVE IT!!! What sucks is lack of storage or the option to add more. How can I perform a software update, when the TV out the box only gives like 200 MB. I had to delete the only two apps I downloaded and then tv still didnt have enough storage. Ima give it a week then change my review to a 2 star.