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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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May 24, 2022
Disappointed
2 out of 5 stars review

Not what I expected

[This review was collected as part of a promotion.] The picture is not very bright. The smart tuner loses app sign-in info or ability and the TV has to be unplugged and rebooted to make it right. I would not have expected this from, what is supposed to be, such a good brand. I am very disappointed and will probably go back to Insignia.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Disappointed: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor

Nov 24, 2023
shuyu97983
5 out of 5 stars review

Samsung smart TV, is the only brand TV in my house

(This review was collected as part of a promotion.) We bought several TVs in my house, all of them are Samsung brand, not long ago I bought the 50” Crystal UHD 4 k smart TV, TU 7000, the picture is really clear, the sound, picture and color all are the best. Love it!

Review from Caddle
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
definitelydavid
5 out of 5 stars review

Great Quality, Features, and More!

[This review was collected as part of a promotion.] This TV was the best purchase I have ever made! The one remote feature simplifies control of devices, along with the smart apps installed and this being 4K UHD with HDR 10 Support it is the ultimate TV for the price! The wifi is great and so is the wired ethernet (I use ethernet for faster streaming). The stand isn't clutter causing and it easily fits a Xbox One underneath it.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 26, 2022
Capistha
5 out of 5 stars review

Best tv ever

[This review was collected as part of a promotion.] All I can say is;Best tv ever...I absolutely luv the screaming features. Hulu Amazon Netflix just to name a few...not to mention sports...I luv my sports package (NFL Sunday ticket) NBA it's great it shows better than any tv we've ever had...I cast my pictures from my phone onto my tv..shows very nice.i even told my mother inlaw and my sister how amazing my tv shows and they went out and got them one...like I said;Best tv ever...go get you one it's a must have

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 25, 2022
129Doerun
2 out of 5 stars review

The features are good/the product not so much

[This review was collected as part of a promotion.] When I purchased my tv, I was too excited. The picture quality was great, the size was perfect. However, there is a factory defect with one of the HDMI hookups. It's does not work. I can't even get the HDMI input end to go into the plug. So I'm down to only 1. Also, the sound goes in and out and the Wi-Fi goes off constantly. This was either not a good model or I was given the runt of the litter

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi 129Doerun, We appreciate you sharing your details regarding the HDMI ports on your TU7000 TV. Your feedback is important to us and will be shared with our product teams. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 25, 2022
Michelle
5 out of 5 stars review

Repeat Samsung Customer

[This review was collected as part of a promotion.] Love this smart tv. Picture and display are awesome. Easy to use. Smart things app allows all my Samsung devices to talk to one another. Samsung free channels have a variety of content to choose from. My family and I love the fireplace channel. Buy this tv!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Nov 13, 2020
catlady
5 out of 5 stars review

This TV is great

[This review was collected as part of a promotion.] I enjoy the screen features and the size of the screen that I have on my TV perfect for my one bedroom apartment complex. I can screen mirror my phone easily and the settings on this TV are easy to get to.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Nov 18, 2020
JayTronic
5 out of 5 stars review

This product is amazing

[This review was collected as part of a promotion.] I really enjoy this TV. I am able to do just about anything with it. It connects to my google home and can be controlled with my voice. I have a hard drive that I store alot of my movies and TV shows on, I can connect it to the USB drive and watch virtually all of my videos, However some mkv files won't work, but I just converted them to Avi and have no issues. The screen is bright and beautiful, sometimes looking at nature programs it feels as if a window is in the front of my room to another dimension. I really love this product and prefer Samsung over anything without a doubt. Thanks for building such an amazing device Samsung!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
LoveMyTV
4 out of 5 stars review

Good for the money

[This review was collected as part of a promotion.] I really like the television but the remote needs to be more user friendly with bigger letters/numbers as us older people can't see well, and it's difficult to find the HUB and go from one app to the next sometimes. I do like the picture but some times it will flicker.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 14, 2021
Cher
2 out of 5 stars review

Not easy to use

the remote has so many buttons and it makes it confusing to find apps or go to apps. the roku tv we had was so much easier to use. once you download the apss, the app screen is so tiny and its hard to tell which app you are selcting. i think the overall design needs to be changed. tv is clear and eveyrhing and works fine.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028