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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Dec 7, 2020
Vee H
2 out of 5 stars review

Too many glitches

i wanted to love this tv. but, it is awful compaired to my older non smart tv samsung. it continuously disconnects with my wifi (the older tv has no issues), crashes on certain apps, and is not user friendly at all. the pros are the sound system is great and so are the graphics. everything else is sub par.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Vee H: Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate your feedback regarding your connection, apps, and ease of use. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. It improves your apps performance as it frees up unused cached memory and closes background apps. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. ~ Samsung Solutions

Oct 6, 2020
CASamsung
4 out of 5 stars review

Sports are Fuzzy and Universal Remote is Wonky

[This review was collected as part of a promotion.] Overall this is a great TV for the value. However, sports (which move quickly) become a bit fuzzy and pixelated. Additionally the "universal" remote is very wonky. I use the optic input for a soundbar and it frequently loses connection and I have to turn the TV and bar off and back on to have them function.I've never been able to get the remote to pair with my Xfinity cable box and the Apple TV doesn't like it much either.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Nov 5, 2023
FrustratedTVGuy
2 out of 5 stars review

Awful software

I am frustrated with this brand and model. Terrible software, constantly lags and I have to wait for the remote command for 5 seconds every time, screen share is awful and cannot even connect to the laptop that is right next to it and both are also near the wifi modem. I do not recommend this model regardless of size.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Oct 12, 2021
Ezmoney
4 out of 5 stars review

Nice TV with many features other TV don't have!

[This review was collected as part of a promotion.] I use my TV to watch you tube, movies, play games, and to mirror my phone. The picture is great, and it's nice to be Abel to switch the settings to game, or movie mode. The sound is pretty good without using a soundbar or Bluetooth speakers...

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
mobx3
5 out of 5 stars review

Many Perks!

[This review was collected as part of a promotion.] Our TV was old. It was time to do an upgrade as we felt we were living in the dark ages settling with what we had for 14 years. We decided on a 50" Crystal UHD and we are not disappointed. The picture is amazing, the added smart TV functions and apps included are a bonus! There are many, many free channels ready to go. We are able to directly access many subscriptions directly to the TV. No added devices, no messy cords. The price...amazing. The sound is pretty awesome as well. You will not be disappointed if you are looking for an upgrade that fits the bill of everything you need.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 12, 2021
Seppa7
5 out of 5 stars review

Beautiful TV for the Value

[This review was collected as part of a promotion.] My TV is little older but same family and is Curved. Picture quality is amazing and we use it for hi-def streaming movies and shows, gaming, and music. It's 4k delivers a crisp beautiful picture quality and stunning graphics.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
MSG123
5 out of 5 stars review

See what u like

[This review was collected as part of a promotion.] It's been a massive experience by watching tv, playing and watching games and connect tv with mobile and USB's. Excellent crystal clear picture experiencing. I love to have this Samsung tv. Enjoying day and night playing games on 4kHD picture quality.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 22, 2020
Jays5
5 out of 5 stars review

Features I love about my Samsung

[This review was collected as part of a promotion.] I read up on on my Samsung TV before I purchased it.I must say that I haven't been disappointed. The one feature I love is that I can watch almost anything from my iPhone. I purchased this TV for the bedroom and I love it. I am going to replace my current television's with a Samsung .

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 30, 2021
Amanda
5 out of 5 stars review

Love of TV

[This review was collected as part of a promotion.] This It's the first tv in a long time i really love. It's my first tv with voice like alexa. Its really helpful as I only have one arm so its a joy to use. The picture is crisp and clear. Its better then the movie theater. So many opinions to enjoy.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 24, 2022
SpaceLord
5 out of 5 stars review

Amazing quality!

[This review was collected as part of a promotion.] I bought my Samsung TV and immediately feel in love with it!I bought a Samsung galaxy and paired it and I don't think I'll ever buy a different brand. It's amazing, now I just need a bigger TV and a sound bar and I'm set.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028