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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 1,601-1,610 of 10,259 reviews
Sep 17, 2020
Reviewer name: TonyTv
4 out of 5 stars
4 out of 5 stars review

Great resolution, apps 2/3

[This review was collected as part of a promotion.] Tv has awesome resolution, the smart hub is pretty easy to use but after installing several apps and 3 months of use I needed to reset to factory defaults, apps were very slow but after the reset everything is smooth again. Overall still is a great tv for the price.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2020
Reviewer name: dodo13
5 out of 5 stars
5 out of 5 stars review

I love the picture clear like theater experience

[This review was collected as part of a promotion.] I love that we can watch anything and have a beautiful clear picture. It was not as difficult as I thought it would be to learn how to make it a great movie experience when watching a movie. I love how easy it is to use the APPS.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Apr 9, 2021
Reviewer name: Marty
4 out of 5 stars
4 out of 5 stars review

Samsung TU7000 a great and exceptional TV.

[This review was collected as part of a promotion.] As a purchaser of many different model tv in my lifetime the Samsung TU7000 Crystal UHD is by far the best TV on the market. With its superior 4K image and color superiority competitors will have a hard time matching not only the image aspects but also the features within this set. Pros Video: The Samsung TU7000 has all the technology that delivers an out of this world quality image: 4K processor (2160p versus the HD1080), Crystal colors displayed and a motion rate 120 for your high-speed programs or movies make for an easier view with no image distortion when viewing your favorite action movie. The colors and dark black that some tv can't handle this TV does. Setup: connecting all your devises to the TV via the HDMI ports is simple and once you turn on the Samsung TU7000 it automatically does its internal setup and configuration making things simple. Simple for me, makes it simple for my 80 year old dad. Getting him one on his birthday. Wireless lan or connect via 5E/6E you choose for the apps you decide to download. Bluetooth and streaming from your Android or IOS devices. I love being able to directly project onto my Samsung TU7000 any app from my phone, or just pictures stored in my other android devices Cons: Like in most flat TV in the market the speakers are not delivering the most powerful sound possible. Purchase a soundbar or connect to your home stereo system. You will be disappointed if you expect a great sound quality from it's own internal speaker system

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 20, 2021
Reviewer name: Ginevra73
3 out of 5 stars
3 out of 5 stars review

You Can Do Better

i decided to purchase this tv because my sister had an older samsung tv and the picture quality was great. so i had high hopes for this tv and i was hoping to ditch the fire stick with the smart tv features. so i was pretty disappointed with this tv. the picture quality is no better than my old non-4k vizio and the smart tv feature are incredibly glitchy to the point that i have up on it and went back to the fire stick. the apps constantly freeze up and half of the time they won't even launch unless i uninstall and reinstall them. and the 7 year old samsung tv actually has better picture quality. this product was not worth the extra money and i doubt i will buy another samsung again.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Ginevra73: Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings. Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode. You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. (1420.0 released on 1/5/21) I hope this helps. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 6, 2022
Reviewer name: TaMonique
5 out of 5 stars
5 out of 5 stars review

Best brand EVER!!!!!

[This review was collected as part of a promotion.] I absolutely love my TV. I don't just use it to watch movies or shows, I use it to cast photos and videos to and watch them with my family. I also use it to do my projects on. Sammi is my baby's name. We spend alot of time as a family on Sammi. My entire house has nothing but Samsung TVs. It is the only brand I know!!!!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 5, 2020
Reviewer name: Watchdisney
4 out of 5 stars
4 out of 5 stars review

We are happy with it. No complaints

[This review was collected as part of a promotion.] Fair price for a very nice TV. Had to replace another perfectly good Samsung 55" with this one because Disney+ wasn't compatible with that TV. The only reason I am giving it 4 stars is because I now don't trust that it will stay current. The Samsung it replaced is less than 5 years old, still works perfectly but didnt keep up with changing technology.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 9, 2020
Reviewer name: DeeM
5 out of 5 stars
5 out of 5 stars review

Good tv, nice picture and good service...

[This review was collected as part of a promotion.] we are very happy with this tv. a little tricky for a couple of seniors to st up, but we got it done. we had a thunder storm a couple of nights after we got which turned our picture pink. i called samsung and the woman on their line, was able to walk me through a few steps to reset it. it seems like the storm effected our cable service. samsungs service was quick to respond, thank you. the tv picture is very good and clear. and it was a great price!

Review from Samsung US
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Oct 26, 2020
Reviewer name: CaptFlapJak
5 out of 5 stars
5 out of 5 stars review

The different Apps

[This review was collected as part of a promotion.] The different apps on the TV that connects with the mobile phone, is very versatile. I also like that I get updates, or learn something new from the update. The 65 in is a really good size TV for me.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 5, 2020
Reviewer name: Chris
3 out of 5 stars
3 out of 5 stars review

Mediocre

- the menus are incredibly slow and not super intuitive. - the hardware buttons are very hard to use on the tv, so don't lose your remote. - the motion blur settings/jitter reduction options cause video artifacts. - image started to look washed out after a while, then started flickering after 4 months. i've started a warranty claim... -samsung tv, the included service, is pretty neat. a lot like pluto.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Chris: Thank you for sharing your experience with the TU7000 TV. Your feedback regarding the menus and settings is important to us and will be shared with our internal teams. I am sorry that you are experiencing some delayed response when navigating menus. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Aug 4, 2021
Reviewer name: MKDZ
2 out of 5 stars
2 out of 5 stars review

Beyond slow

one star for the panel/build quality, one for the price. as for the rest, i wish i could give it negative marks. the tv has the slowest menu navigation i've seen in a long time, perhaps ever. it is so slow when you shut the tv off the audio will go on for several seconds. browsing menus means lags, overshoots, accidental app loading, etc. there is always this wait for tv to register a command and do something. it's truly a miserable experience. apps like twitch tv etc. are not available. in return, tv comes with a ton of sponsored/preinstalled tv, etc. junk. program is always on when you turn on tv, no option to browse in peace. who is this tv for? people who don't mind slow and buggy menus have cheaper chinese brands to chose from. this product is the worst of the both worlds.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028