Samsung Scrap
[This review was collected as part of a promotion.] This TV is junk, from the defectively-designed remote to the malfunctioning software. The remote is semi-round with a very smooth texture, making it difficult to grasp securely. It is dropped constantly as a result. The buttons on it are too small and too close together, resulting in the wrong button being pushed (often the Exit button); which leads to a wholly different set of issues. Most bewildering is why the remote buttons do not light up when the remote is held. Use of the remote in little to no light is especially frustrating. The buttons are difficult enough to find without compounding the problem due to lack of a common feature found in the vast majority of competitors' TV remotes. Finally, the software often malfunctions. If it is not defaulting to Samsung TV despite selection of a streaming (or other) service, it is not loading the viewer's choice of programming. As a result, the viewer is forced either to turn off the TV and upon restart re-select the viewing choice and hope for the best (often multiple restarts without success); or to unplug the TV from the electrical outlet then start from scratch once the TV is on. The frequency of both scenarios is so high that the TV will soon be replaced.
reply from Samsung Brand Ambassador
Hi DiscerningBuyer,
Thank you for your feedback and review of the Samsung TU7000 TV. We can certainly understand your frustration with the Software issues you are experiencing; this is not what we like to hear! Please know we are here to help you and want you to be delighted with your purchase.
To resolve the Software issues, please try these troubleshooting steps.
First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update your firmware from here.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you want your TV to default to the last app used, you can utilize the Autorun Last App feature. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Also, we appreciate your feedback on the remote and will send this information to our internal product teams. For now, please know that Samsung is compatible with most universal remotes.
If you have any questions or need to troubleshoot these issues further, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
Thanks for being a part of the Samsung family!
~ Samsung Advisor