Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
Sort by |
Showing 1,581-1,590 of 10,259 reviews
Apr 23, 2022
Reviewer name: Set up
4 out of 5 stars
4 out of 5 stars review

Set up a nightmare!

(This review was collected as part of a promotion.) The set-up was frustrating to even the online chat person. I kept getting caught up in loops in signing up for a Samsung Account. Many of the questions were too technical for my 60 year-old brain. For two hours it didn't recognize the model of my Roger's Cable box and then et viola, it clicked in. How that happened I have no idea. I was ready to return it the next day.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Set up, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Sep 25, 2021
Reviewer name: CAce703
4 out of 5 stars
4 out of 5 stars review

This is a good TV

[This review was collected as part of a promotion.] I use my TV for streaming and gaming. I enjoy it what I use it for. I bought it since it's price was not too high for the features. The only thing I would change is the user interface. I feel as though that could be improved and simplified.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
Reviewer name: Jcos356
4 out of 5 stars
4 out of 5 stars review

Great product

[This review was collected as part of a promotion.] My only snag with this TV is it operates on the same signal as my other samsung. So when the remote is in close proximity to both TV's - it operates both. Would love to know if there is a simple program that I use on either remote to isolate the signal to a single device.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 18, 2023
Reviewer name: Cassidy
1 out of 5 stars
1 out of 5 stars review

Functionally useless TV -- 2nd review

this tv does not work. insanely slow and laggy, constantly have to unplug and replug to get things to work, excruciating waiting for it to switch between apps and connections. soundbar that pairs with it finds new and exciting ways to not connect to it all the time. my other samsung that's 10 yrs older works so much better. piece of crap. terrible ui

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Cassidy, I’m sorry to hear about the issues you’re experiencing with lag and connection issues on the TU7000 TV. Please know we are here to help. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you continue to have issues, please call us so we can better support you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 21, 2020
Reviewer name: Newtvlover
5 out of 5 stars
5 out of 5 stars review

Huge upgrade

[This review was collected as part of a promotion.] Recently upgraded from a 28 inch tv and I can't believe I was missing out on a high quality tv for this long! The picture is crystal clear and it sounds great. I also enjoy the smart tv features, and how easy it was to set up.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
Reviewer name: mvpdyvel
2 out of 5 stars
2 out of 5 stars review

TV Review - Power off problem

[This review was collected as part of a promotion.] Used for Movies, Streaming, Gaming, and sports. TV does not shut down properly and always comes back on after 5 minutes. This is a problem when leaving the house as i return to a tv that is powered on.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

HI, mvpdyvel, Thank you for your review and feedback on the TU7000 TV. Please know we are here to help you and have a few tips to help with your TV power cycling. Please try the below troubleshooting tips: 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5. Disable the Power On with the Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings. If you are using the device through HDMI, it could cause the auto-on, as Anynet+ is enabled. Occasionally connected devices such as game consoles (PS5, Xbox) or cable set-top boxes send a turn-on signal, for example, if they have software updates. We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable. If the TV continues to turn on by itself continuously, please get in touch with our Samsung Customer Support. Simply call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 8, 2023
Reviewer name: Bobkat
3 out of 5 stars
3 out of 5 stars review

Works with Alexa, but not completely.

I like this TV for the most part, but I am extremely disappointed in the Alexa interface. I can use Alexa to turn the TV on and control the volume, and change channels when watching Samsung+, but that's about it. It won't work with the YouTube TV app. There is a feature that supposedly makes the TV recall the last channel viewed when you turn it on. (Unless you want the default channel to be YouTube tv. Won't do that either.) In short, it's a pretty good TV. Picture is good, price was great. But if your choice of programming is YouTube TV, it's a disappointment. Had I know this beforehand, I would not have bought this TV.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Apr 9, 2022
Reviewer name: Unhappy buyer
1 out of 5 stars
1 out of 5 stars review

Unhappy with this purchase

the television arrived with one hd port not functioning. the sound system has to be turned to 46-59 to hear. my previous samsung volume was 9-15. can't see when a movie in in a evening scene. went to adjust brightness it was already at the brightest setting. tried different modes and that does not help. only had this television since february and the one hd port working has failed 4 times. i get it working by unplugging and plugging the cord back in. having been a faithful owner of the samsung brand for many many years this experience has changed my mind.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Unhappy buyer: I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products. We hope you’ll give us a chance to make this right. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to hear from you soon. - Samsung Advisor

Dec 26, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Excellent TV for the Money

my previous tv was an lg 32 inch set, and there's very little comparison. the color is vivid, but accurate, and the 43 inch screen size allows for more detail, especially in people's faces. my tvs speakers are great for the size of the tv and they sound nice. there are a lot of controls but they are easy to understand. they have presets, or you can tune to your liking. i'm not the most accomplished technophile, but i had my set up and running in less than two hours. i would definitely buy this tv again.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
Reviewer name: Ericjohn
4 out of 5 stars
4 out of 5 stars review

Great picture. Great price.

[This review was collected as part of a promotion.] It's crazy how quickly TV tech progresses! Big Samsung fan - this is the 3rd I've bought. Picture and sound are great. Note the number of HDMI ports - this one didn't have enough for all the gadgets, but found a workaround. Great TV for the cost.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028