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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Jul 27, 2022
Minke22
5 out of 5 stars review

Stunning brand new experience

[This review was collected as part of a promotion.] Before having this television, our family were used to have limited quality on the television, which restricted vibrant colors and a smaller size. With this television, everything feels like it's been a step up in every way, having a major upgrade never felt so much better, especially when it's movie night or when my son is playing video games, everything pops and runs smoothly at 60fps on this TV. I have not regretted this purchase and I hope others will find the same experience with this television as we did.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 19, 2020
Brad
2 out of 5 stars review

Bad Picture

samsung is the only brand of tv's i buy. i've never had a single complaint until now. my 8 year old plasma had a much better picture than this new 4k uhd? even after buying new 4k-8k hdmi cables, following picture quality “optimum” settings, and all the troubleshooting tips, the picture is too dark to watch. when you raise the brightness and contrast, it gets fuzzy? i'm frustrated and disappointed with everything about this tv. the remote design is horribe! i've never had a samsung tv dissapoint me. this particular 65” crystal 4k uhd hdr tv is junk! my old dlp tv had a picture better than this!i have come to expect much better quality from samsung. disapointment is an uderstatment with this product...

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Brad: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Manually adjust the Brightness and other settings. Go to: Settings> Picture> Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 22, 2020
Rivergirl
5 out of 5 stars review

The picture and sound are great

[This review was collected as part of a promotion.] I love the way the picture looks as well as the sound. I also great that there's an app you can control your tv from. Makes it great when your kids are watching tv, you can monitor or turn it off when it's time to go to bed.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 16, 2022
CasualClass
5 out of 5 stars review

great picture

[This review was collected as part of a promotion.] I use this tv for streaming, cable tv, music and sports watching. The picture is fantastic and very easy to program. Sports events are crystal clear and it is almost as good as being there. I use it in my bedroom. I highly recommend this tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 12, 2022
Charlie
1 out of 5 stars review

ONLY LASTED FOR 17 MONTHS!

i had great expectations that this brand and model would last longer than the cheaper brands we have gotten in the past but we were extremely wrong. to fix was out of pocket and would have costed the same as getting a new one. i do not recommend this to any of my friends or family.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Charlie: I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to hear from you soon. ~ Samsung Advisor

Sep 16, 2022
Amy123
5 out of 5 stars review

Sleek design, great size!

Perfect size TV for in the bedroom. It has a nice sleek design and the setup to connect it to my Samsung account and wifi was so seamless and easy. The graphics have definitely advanced since previous models which makes it feel like a really expensive TV. The picture quality is excellent.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Thank you, AMy123! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Oct 22, 2020
TheTechGuru
5 out of 5 stars review

Great quality for the buck

[This review was collected as part of a promotion.] This is my 3rd Samsung TV. I had previously the 6 and 8 series. While my 8 Series (2019) had much better refresh rate and picture quality, I must say I found the Crystal UHD as good. Highly recommended.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 29, 2020
Agaria
5 out of 5 stars review

This product has great features

[This review was collected as part of a promotion.] This TV has great sound quality, picture quality, and the price was very fair for a 65 inch TV. The experience we get every time we use it is absolutely awesome. We are very happy we purchased this Samsung TV. We will continue to purchase Samsung products for our home especially for our viewing pleasures.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 26, 2022
Elshecky
5 out of 5 stars review

Smooth operator

[This review was collected as part of a promotion.] The tv is just smooth in operation and setup even with my spectrum and dvd player love it. My xxxxxx smart tv is just complicated and is just a pain. Not my Samsung's. Just got a new 65 for another home

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 25, 2022
BigRed
5 out of 5 stars review

Best I ever had

[This review was collected as part of a promotion.] I own an 82in Samsung and it's picture perfect. It's so easy to use that nothing can go wrong. I even use it for gaming and the color is great and vibrant. It's really hard to find anything wrong with my TV. It's a must buy for anyone that's looking for a Samsung TV to own.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028