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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 1,381-1,390 of 10,259 reviews
Jan 21, 2021
Reviewer name: Jenn
1 out of 5 stars
1 out of 5 stars review

Great picture, horrible network connectivity

tv worked great for the first 2 months. now every time i turn it on i have to do a reset and go through hoops just to reconnect it to my wifi. i can bypass by using a firestick or other device but i would rather be able to just use the tv's apps. such a pain. would not recommend.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Jenn: Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are experiencing Wi-Fi connection issues. A recent firmware update is available which may help improve your connection. (1420.0 released on 1/5/21) Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. You may also want to enable automatic updates for future convenience. Select Settings > Support > Software Update, then select Auto Update. Should your problem persist, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Jul 23, 2021
Reviewer name: JuanCarlos
5 out of 5 stars
5 out of 5 stars review

Reviews Live Up To It's Name

[This review was collected as part of a promotion.] I use my TV for entertainment purposes and extremly happy with my purchase. The set up was very easy and the clarity is amazing! I was impressed by the reviews, which quickly narrowed down my choices and I am not dissappointed! I was amazed at the convient set up. The voice prompts scared me, but i quickly came to appreciate the assistance!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 5, 2020
Reviewer name: Heather
5 out of 5 stars
5 out of 5 stars review

Great sound and picture!!!

this truly feels like something ive been missing for yours! we had a regukar 32 inch before we got this one. i wanted aomethign with better sound and picture. i dont even need a soundbar, sound is just that good!! we are coming into the holiday season and i find myself singing along to the tunes, it truly feels like i'm in a theater. our one remote controls everything from roku to the home apps. i would reccomend this tv to anyone!! bravo samsung!! you have outdone yourself!!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 5, 2022
Reviewer name: melmel
5 out of 5 stars
5 out of 5 stars review

the best tv

[This review was collected as part of a promotion.] everything is awesome from the apps to the speed we use to have an LG that would always freeze on us until we got this one its so easy to use my 6 year old can navigate it himself love the fact the we can option out to having an ambient when not using it , it is overall an awesome tv

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Nov 21, 2021
Reviewer name: Retep2g
5 out of 5 stars
5 out of 5 stars review

Great TV period.

(This review was collected as part of a promotion.) I bought this tv a couple of days ago and already loving it! So many features and the controls and accessibility is very simple and convenient! I would rate this 6 out of 5 stars because Samsung never disspoints me in regards to quality, performance and !

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Thank you, Retep2g! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Jun 16, 2022
Reviewer name: IronMan
4 out of 5 stars
4 out of 5 stars review

Great picture but

[This review was collected as part of a promotion.] Great tv however for some reason HBO Max app freezes and I have to turn off the tv every time, unfortunately I can't delete the app as is par of the package As long as I don't use that app everything is good

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
Reviewer name: DiscerningBuyer
1 out of 5 stars
1 out of 5 stars review

Samsung Scrap

[This review was collected as part of a promotion.] This TV is junk, from the defectively-designed remote to the malfunctioning software. The remote is semi-round with a very smooth texture, making it difficult to grasp securely. It is dropped constantly as a result. The buttons on it are too small and too close together, resulting in the wrong button being pushed (often the Exit button); which leads to a wholly different set of issues. Most bewildering is why the remote buttons do not light up when the remote is held. Use of the remote in little to no light is especially frustrating. The buttons are difficult enough to find without compounding the problem due to lack of a common feature found in the vast majority of competitors' TV remotes. Finally, the software often malfunctions. If it is not defaulting to Samsung TV despite selection of a streaming (or other) service, it is not loading the viewer's choice of programming. As a result, the viewer is forced either to turn off the TV and upon restart re-select the viewing choice and hope for the best (often multiple restarts without success); or to unplug the TV from the electrical outlet then start from scratch once the TV is on. The frequency of both scenarios is so high that the TV will soon be replaced.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi DiscerningBuyer, Thank you for your feedback and review of the Samsung TU7000 TV. We can certainly understand your frustration with the Software issues you are experiencing; this is not what we like to hear! Please know we are here to help you and want you to be delighted with your purchase. To resolve the Software issues, please try these troubleshooting steps. First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update your firmware from here. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you want your TV to default to the last app used, you can utilize the Autorun Last App feature. To enable this feature, follow the steps below: 1) Navigate to Settings > General > Smart Features > Autorun Smart Hub 2) Enable the Autorun Smart Hub feature 3) Navigate to Settings > General > Smart Features > Autorun Last App 4) Enable the Autorun Last App feature Also, we appreciate your feedback on the remote and will send this information to our internal product teams. For now, please know that Samsung is compatible with most universal remotes. If you have any questions or need to troubleshoot these issues further, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info Thanks for being a part of the Samsung family! ~ Samsung Advisor

Oct 6, 2020
Reviewer name: Spark
5 out of 5 stars
5 out of 5 stars review

I truly enjoy the smart tv !

[This review was collected as part of a promotion.] Having previously owned a standard HD tv I was very impressed by the 4K quality when I set up my Samsung. I have had my tv for about a month and I am still exploring it's features and marvel at the 4K quality while watching movies and tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 25, 2020
Reviewer name: NHF518
5 out of 5 stars
5 out of 5 stars review

Amazing TV!

[This review was collected as part of a promotion.] This Samsung 43" class TU7000 Crystal uhd 4k smart TV is amazing! It is thin and lightweight and easy to set up. The picture is so clear and it has wonderful speakers. This tv makes watching shows and movies so much better! Great product!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 16, 2020
Reviewer name: Papa
5 out of 5 stars
5 out of 5 stars review

Glad I bought two

[This review was collected as part of a promotion.] I've had several different brands of tv's over the years and I've had real good luck with Samsung. I read everything on the new crystal processor and thought to give it a try. after all it's a Samsung. I was so impressed with my 43 inch that I went ahead and bought a 55 inch crystal for the living room. Picture is great, sounds good (could be better with a sound bar), and I'm completely satisfied and figure money well spent.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028