Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for"Sponsored" Content (Ads) on the Main Home Bar!!!
I paid a premium price for a Samsung TV, only to find that there is "Sponsored" content on the main Home Bar. That's advertising, and IS NOT ACCEPTABLE. Otherwise the TV is okay, but I may very well return it if Samsung can't tell me how to remove the ads. I will NOT pay for a product, and then have to pay again by being subjected to advertising. What part of that doesn't Samsung understand???
Great TV works awesome
[This review was collected as part of a promotion.] I use my TV to watch Movies and shows, I use an indoor antenna & Stream a lot with my Roku, FireTV Stick 4K Max and also an Android Box! I also like that it came with over 200 web channels to go along with the channels I get from my Antenna! Worth the price!
Exceptional Picture
[This review was collected as part of a promotion.] The Samsung 43" is used in my bedroom. I use it as my own "private" theater, that is how crystal clear the picture is. I use it for television, movies, music & plan on gaming on it. All of the streaming features are great but my favorite is Samsung+. This is the 2nd one I purchased as I previously bought one for my Mom's bedroom. All of our devices are Samsung.
Display and sound great but...
[This review was collected as part of a promotion.] Picture looks outstanding and impress how loud it is compared to previous Samsung TV i had. However, within the first 30 days starting having power issues in which the TV won't turn on. What surprised me as well is that the TV does not have a power button on tv, so when tv would not turn on with either cable remote or Samsung remote, I had to unplug the the TV from power source for tv to turn on. I already had to do this at least 5 times! Not happy with this since I purchased as a replacement Samsung because of power issues.
David88: Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. You may want to try the following troubleshooting steps: (1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. (2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. (3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. (4) If the TV turns on, your issue may be with the remote control Please visit our set-by-step troubleshooting guide online by searching 'Samsung support TSG01001086' If your issue persists, please contact Samsung Customer Support, and a representative will gladly assist you. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Great for the price
[This review was collected as part of a promotion.] TV has good resolution up to 4k, easy to set up and to modify settings. If you haven't never had a tizen TV, you would need a couple of times more to get used to, comparing to Roku, but is worth it. You could get a QLED or OLED instead of LED for an expensier price and have a little less reflectiveness on the screen, but this TV is more than enough if you want a great quality TV for a good price.
Great clarity Poor Craftsmanship
Good tv however, the HDMI port constantly tries to read my cable box as a PC and it's very difficult to get this tv to stop reading the HDMI port as a PC when it's the cable hooked up. Multi reboots of the cable box, tv and unplugging and plugging in the cables and finally resetting the Smart Hub in the settings before it finally works. Today it took an hour and 15 min before I got to watch tv. One more time and I'm going back to LG
Hi Jgz79, Thank you for your purchase and feedback regarding the TU7000 TV's connectivity. I'm sorry that the TV is incorrectly reading the source. If it happens again, I recommend running an HDMI test to help you diagnose the issue. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Great Picture
[This review was collected as part of a promotion.] The WIFI went out in about 16 months and the warranty is only for 12 months. When the WIFI was working it was great for streaming. I really enjoyed watching movies and sports on the TV. If not for the WIFI going out in less than a year and half I would have given this TV a 5 Star rating. Samsung did agree to pay for the parts after they confirmed that the WIFI was defective. I had to pay for the labor and transport it to and from the service center as it would have been a lot more if they come to your residence. Very disappointed in a TV that needs to be repaired in less than 2 years!
Reyno4: Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Thank you for giving us a chance to make things right. Your feedback is very important to us as we continuously strive for best-in-class product and service. Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. ~ Samsung Advisor
A solid Television
[This review was collected as part of a promotion.] I use my Samsung for casual gaming and tv watching. It's been perfect for my to that extent. The sound and picture quality are both great. I don't love the different volume setting but that's my one compliment honestly.
Crystal UHD is a great TV.
[This review was collected as part of a promotion.] I am enjoying the best picture that I have ever had in a tv. The sound is great the clarity is unbealivable. Once I press the control button on the tv is on right away. I love this tv, it's good deal for my money.
Dead pixels after 4 months & broke after 1 year
after it was serviced with a full screen replacement after 4 months of ownership (when it was still under warranty) because of dead pixels appearing, this tv completely broke down after 1 year and 1 months. it basically will power on and show a black screen. the samsung menus are still showing with no pictures. it's funny how it stopped working exactly 1 month after the warranty has expired.
Hi Edward, I'm sorry to hear that your TU7000 TV screen is showing a blank screen. Please try these troubleshooting steps to try and resolve the issue: 1) Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After reconnecting the external device, please turn it off and back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If the issue persists after these steps, then the TV will need service. Please get in touch with us so that we can better investigate your issue and assist you with a solution. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor