My De'Longhi Magnifica leaked about a cup of water each time it was used so I e-mailed De'Longhi customer service for help to correct the problem. Their website indicated a response could take up to 5 working day. After waiting 10 days, I gave up and returned the coffee maker for a full refund. I no longer have confidence in De'Longhi products and will purchase another brand coffee maker.

I’ve had this exact machine for so long I can’t remember how long it’s been. It’s on its last leg, slightly leaking, some other issues, so I ordered this exact duplicate to wait. I LOVE this machine. I spoil myself with automatic espresso, ground exactly like I want it, served like I want it, when I want it, fresh, every cup!

We initially purchased this espresso machine during the 2022 Black Friday sale. We received it a few days later and it worked perfectly for less than 24 hours. Per the instructions, I called DeLonghi for tech support. The call went well but they were unable to fix the issue so they told me they would send a replacement. The problem was that the infuser was stuck in an upright position and would not move. After 2 weeks and multiple calls to support, the replacement was still not shipped. I wound up purchasing a new machine at full price and returning the faulty machine using that receipt. Dealing with DeLonghi support was a miserable experience. Each time I called, they promised to escalate the shipping of the replacement and each time they promised follow-up and emails (which never arrived). Fast forward 5 weeks and the machine stopped working. It seems that there is a problem with the infuser on this new machine and they are unable to repair remotely. I called support and again, it was miserable. They explained that I was out of the 30-day warranty period and that I would have to go through the repair process. They said that the repair department would contact me in 3-5 days and that I would have to ship it in for repairs. I can only imagine how long that is going to take but I am glad that I didn’t toss my old coffee maker because I imagine it will be weeks. When working, this machine makes wonderful coffee. I fell in love with it after a few days. I would honestly give it a glowing 5 star review if two separate machines had not broken in less than a month. I may just return it to Sam’s and look for another espresso maker not made by DeLonghi. For the price, I expected so much more.

Maybe unusual, but one slow brewing problem solved: The machine worked ok for a few cups then the coffee was dispensed too slow; drip, drip, drip. After plenty of frustration, trouble shooting, wasted coffee and cleanings, I finally found the problem; - a simple factory assembly error. Believe it or not; the infuser had been assembled with TWO metal filter screens stacked together!!! I removed one of the screens; problem solved. The machine now works just fine.

I love love this machine-makes a perfect cup of coffee. Try it once and you'll never go back to drip coffee or k-cups. I had one in Germany for several years and had to have this one (US voltage) once we moved back. I give it 4 vs 5 stars because the water pump vibrates and is way too loud—sounds like it might break! Maybe I just received a bad/damaged machine, but I still recommend this product.

We’ve been using this few weeks now, tried different beans. Like the output now but my setting is to maximum fine grind with Verona Beans. It just didn’t taste agreeable with a medium grind. Have tried pike, blonde, and settled on Verona whole beans from Starbucks. Milk frother is ok, a little too loud for me, and takes me 3-4 minutes to get milk extra hot, and therefore I continue to use my electric frother or microwave. Best double glass 15 oz short mugs from are from epare (if you plan of steaming milk and pouring espresso directly into latte mug). Overall we got this for $700 on a Black Friday sale, can’t speak to its longevity, but the latte quality is excellent for the price and the refill and cleaning process seems easy so far.

Bought this to replace an older and cheaper De’Longhi machine. My husband has not stopped using it since it arrived. It is user friendly and makes an easy and delicious espresso. Another nice feature is the coffee grinds are collected in a separate compartment. I use them for my garden. It is stylish and fits perfectly under my kitchen cabinets.

Coffee temperature not hot enough, coffee doesn't taste rich

It is so simple to use and you can select how strong you want the espresso to be. Cleanup has never been easier!

Works perfectly! Machine is simple to use and comes with everything except the stainless milk container. It uses a lot of water as it cleans the spout every time you turn it off or it turns itself off after about an hour. Makes a great espresso.