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Customer reviews for De'Longhi Magnifica XS Fully Automatic Espresso and Cappuccino Machine for
De'Longhi Magnifica XS Fully Automatic Espresso and Cappuccino Machine
4.4 out of 5 stars
stars
138 ratings84 reviews
  1. 5 stars75% (104)
  2. 4 stars9% (13)
  3. 3 stars4% (5)
  4. 2 stars2% (3)
  5. 1 star9% (13)

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Showing 11-20 of 84 reviews
Nov 13, 2023
Reviewer name: Coffee drinker
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Steamer didn’t steam

Love this coffee maker, makes great cafe style coffee, easy to use, but the steamer doesn’t steam it spews out very hot water. Might be the spout, because the water is scolding hot just not steaming. Other than that it’s great.

Helpful?30MJYN0IRHQM13900857154
Nov 23, 2022
Reviewer name: Ken
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellence

Wonderful machine. Easy to operate and maintain. Tells you what to do to manage it. The coffee results are like going to enjoy the best from a Barista! We love this investment.

Helpful?30MJYN0IRHQM13900857154
Dec 2, 2022
Reviewer name: Jack
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad machine Bad service

Machine worked for 4 days and then broke inv2 different ways. The infuser stuck and would not reset and the water leaked. Samsclub.com was no help. De'Longhi was no help. Had to return it to local Sam's Club....who was more than helpful.

Helpful?30MJYN0IRHQM13900857154
reply from DeLonghi Customer Care

Dear Jack,Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your Magnifica XS Espresso Machine. We want you to know that we strive for excellence and this is not indicative of the type of quality we intend to produce. We appreciate you taking the time to express your concerns and they will be duly noted.Thank you.

Mar 27, 2024
Reviewer name: Vázquez
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Clean counter

Love the way this machine keeps a constant quality cup of coffee, on top of all there’s no more mess on the kitchen counter as she takes care of grinding the beans without spilling any out, and every cup is the same. Great little expreso machine.

Helpful?30MJYN0IRHQM13900857154
Dec 18, 2023
Reviewer name: marty Squillaci
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Cant go wrong with this one!

Bought one of these 15+ years ago and still going (with minor DIY repairs) see Youtube. Great deal on sale. Hope to get another 15 on this one. Makes a GREAT cup o joe !

Helpful?30MJYN0IRHQM13900857154
Mar 6, 2022
Reviewer name: Cheryl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love my new coffee maker

I used to be a one cup of coffee a day girl but I love this coffee maker so much that I have at least 2 cups in the morning and a vanilla latte or mocha in the afternoon. No more Starbucks for me - I can make it all at home now.

Review from De'Longhi
Helpful?30MJYN0IRHQM13900857154
Dec 26, 2023
Reviewer name: Mindy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Absolutely enjoying Latte!

Absolutely love this slim espresso machine. My automatic Cuisinart espresso mashine broke down after 4 years and found this one on sale which half of the price of Cuisinart. Working perfectly, easy to maintain and easy to use. And I can't stand bulky ugly espresso machine. So, I'm very pleased.

Helpful?30MJYN0IRHQM13900857154
Nov 3, 2023
Reviewer name: Kat
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

didn't work well

i had to send it back to the company, had issues and they wanted to fix and send back to me, i just took a refund

Helpful?30MJYN0IRHQM13900857154
reply from DeLonghi Customer Care

Hello Kat, At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. We appreciate your feedback, as it allows us to continually enhance your experience. Thank you.

Jan 22, 2022
Reviewer name: Jane
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The only coffee maker you'll ever need

This is the best investment we've ever made. It's made our Keurig obsolete. It's sleek, simple, fast, easy, and the coffee is AMAZING. I was initially hesitant about the price, but it's absolutely worth every penny.

Review from De'Longhi
Helpful?30MJYN0IRHQM13900857154
Nov 17, 2022
Reviewer name: Sue
3 out of 5 stars
3 out of 5 stars review

Good coffee but cranky machine

We have had this machine a little over a month. I gave it three stars because it CAN make good coffee, and we love being able to froth milk and make "fancy coffees." The temperature is nice and hot, and the option to heat the mug with hot water is nice. However, for $800, the machine should know when it's low enough on water that it can't complete the requested action. Even a cheap Keurig won't start a cup of coffee if there isn't enough water in the well to do so. We have wasted A LOT of beans/cups of coffee because of this. It will start making a cup, and then just stop midway, leaving you with an unfinished coffee that tastes awful. It grinds the beans and gets started just fine, then stops midway and flashes the low water indicator, causing you to have to dump the coffee, add water, and start over. The solution to this is to just fill the reservoir every time we need coffee, but that is tedious. I can't fathom that our piece of crap Keurig is smarter than this machine. The worst feature of this machine is that it will scald you if the water completely runs out. We have already had to descale it once. We followed all the directions in the manual. Then after restarting it, we tried to use the cup warmer, and the machine made a TERRIBLE noise until it started spitting droplets of hot water everywhere. (The spout is clean, it's not clogged.) The reason for my review is that, just now, the coffee maker stopped midway AGAIN, even though it sure appeared there was enough water in the reservoir to make a measly 2/3 cup of coffee. I rinsed out the reservoir to make sure the water level indicator was functioning and floating as it should, then when I tried to use the cup warmer, I was again treated to the machine making an unholy racket and no water coming out. After about 20 seconds, it started spraying droplets of scalding water, which feels just swell when they hit the tender skin between your fingers. It's a nice slim size and a sleek-looking machine that will make a decent cup of espresso and froth milk perfectly, but that's only when it feels like playing nice. Overall, this machine is just average, and three stars may be being generous at this point.

Helpful?30MJYN0IRHQM13900857154
reply from DeLonghi Customer Care

Dear Sue, We thank you for taking the time to comment. We deeply regret hearing that your Magnifica XS did not completely meet your standards. We try very hard to make every customer’s experience enjoyable, and we are remorseful that we were unable to meet your expectations this time. We take every opinion and concern into consideration when designing our units, so that we do not have repetitive issues. We will be sure to investigate and do our best to resolve this internal issue. Thank you!