Thank you for your feedback! We are so glad you are happy with your new Primo dispenser. We are; however, sorry to hear that there was a dent in the unit. Please email us at social@dsservices.com, with the below information filled out and we will be more than happy to review what options we have available to assist with this matter, please put in the subject line "Attn: Debra".1.First/Last name:2.Phone Number:3.Address:4.Picture of the white label found on the back of the unit:5.Serial Number:6.Model Number:-Debra H.

Thanks for sharing your issues with the hot water. If this problem persists, please call us between 10 am and 6 pm EST, Monday-Friday at (844) 237-7466 so that we can look into the problem with you.

We are happy to hear about your good experience! Thanks for sharing :)

Thank you for the gushing support, Bee. It is customers like you that make us love what we do! As always, please let us know if we can be of further assistance. Thank You - Cassandra P.