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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 151-160 of 763 reviews
Aug 17, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

So far so good...

We've had this for about a month and so far we're loving it. The only issue I've had is using the Member's Mark 4gal water jug -- when placing the tube/top fitting in the jug, the tube is too long so it must be forced to bend somewhat as you are forcefully pushing the top fitting onto the top of the jug. Inevitably it also overflows a bit and spills (about a cup spills). Not a huge issue for us but annoying. I have not used any other size water yet. The cold water is quite chilled - perhaps not quite as cold as out of the refrigerator. And the hot was hot enough for a cup of tea for me.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.

Jun 15, 2018
Heather71
5 out of 5 stars review

Verified Purchase

Hot and cold water on demand

I'm a very pleased with my purchase of the Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser. It is convenient and provides piping hot water for my children to make their favorite ramen noodles without using the microwave or stove. Great for morning meds with clean cold water on the spot.

Helpful?24QA2EKCX4GW13897155801
Sep 28, 2021
Ron
4 out of 5 stars review

Verified Purchase

Primo Water Dispenser

I really like the dispenser and would have given it a 5 if I would have had it in service longer. We have only had it for a few weeks. Really enjoy the hot and cold and the ability to turn them off and on. Really like the bottom load as it looks much better than a top load. Hoping for long term service from this machine.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thanks for watering us with love! We appreciate the compliment, and we are so happy to hear about your positive experience. <br />Thank you - Cassandra P.

Mar 11, 2020
Tina
5 out of 5 stars review

Verified Purchase

Primo Water Cooler

I love my water cooler. It was a great price and looks great in my kitchen. I love the water bottle on the bottom because they are way to heavy for me to lift and flip onto the top of a water cooler. The safety for the hot water is nice to have. The cord in the back it nice and long to give you more options for placement. It is not loud and doesn't make noise when sitting there, other than normal noise during usage. I have been able to make oatmeal and hot tea so much faster than waiting for water to boil, I LOVE IT!

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

We are happy to hear about your good experience! Thanks for sharing :)

Dec 9, 2019
Steph
4 out of 5 stars review

Verified Purchase

Great purchase!

This is so easy to use. We always had to get one of our guys to load the water on our old top loader. This is as easy as it looks. It has a tube (Makes the water bottle look like a big sports bottle) that is inserted into the bottle (you have to take the whole rubber thing off the bottle) snaps on easy and just move it into the unit, close the door and done!

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Thanks for sharing! Glad you like it!

Aug 6, 2020
CDS
5 out of 5 stars review

Verified Purchase

Great product!

Couldn’t be happier! I was paying way too much for a water delivery that allowed me to rent their cooler free. Unfortunately, the cost kept rising and then they announced that the following month they were going to charge $50 for cooler reconditioning if I stopped service after that. So I cancelled immediately.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Thank you for the kind words! We are so glad you are happy with your new Primo dispenser. It means a lot to us to hear from customers, like yourself!

Aug 20, 2024
J Diesel
4 out of 5 stars review

Verified Purchase

Worth it to have at home

It’s a good machine. I really can’t complaint. Wish the nightlight was a little brighter. The price wasn’t bad, it’s a beautiful and convenient thing to have in my home. It’s worth the price. The bottom load is good and won’t break your back. Never notice how much water my wife and I really drink. Good to have a few 5gal on hand. Specially, if you have a newborn at home, it’s very easy to make bottles and takes a few seconds.

Helpful?24QA2EKCX4GW13897155801
Jul 29, 2021
Mim
4 out of 5 stars review

Verified Purchase

Good, but a bit messy

Works very well. The only reason it's not 5 stars is because the dispenser part tends to get messy when my kids use it. You have to remove your cup away slowly from the dispenser pedal part so that the water flow slows and stops completely before the cup is removed. When you remove your cup quickly, the water doesn't stop quick enough and splashes or drips off from the side of cup. I'm constantly cleaning up water from the overflow catch and around the dispenser.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for the gushing support! It is customers like you that make us love what we do! As always, please let us know if we can be of further assistance. Thank you - Cassandra P.

Dec 9, 2019
RJBF
5 out of 5 stars review

Verified Purchase

Little issue at first but works great now

The first one delivered did not work properly - the cold water came out warm. I did all the suggested fixes posted on Primo's YouTube but to no avail. I then emailed the company with my concerns. A few exchanges later, a new one was on the way. The second unit works wonderfully. Great customer service!

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for reaching out to us when encountering an issue. We appreciate the chance to do the right thing.

Feb 29, 2024
CJ
5 out of 5 stars review

Verified Purchase

Great Tank!

We rented our tank for years from a water delivery company. Since our move to GA, we decided to just buy one and get our own bottles as needed. This tank is so easy to set up and use. Since it’s upright, switching out the bottles is effortless; we no longer have to lift them to flip them upside down. The smallest issue with it being upright is that the bottle never completely drains so after switching it you have to empty the remaining water in a cup or bottle.

Helpful?24QA2EKCX4GW13897155801