We've had this for about a month and so far we're loving it. The only issue I've had is using the Member's Mark 4gal water jug -- when placing the tube/top fitting in the jug, the tube is too long so it must be forced to bend somewhat as you are forcefully pushing the top fitting onto the top of the jug. Inevitably it also overflows a bit and spills (about a cup spills). Not a huge issue for us but annoying. I have not used any other size water yet. The cold water is quite chilled - perhaps not quite as cold as out of the refrigerator. And the hot was hot enough for a cup of tea for me.

I'm a very pleased with my purchase of the Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser. It is convenient and provides piping hot water for my children to make their favorite ramen noodles without using the microwave or stove. Great for morning meds with clean cold water on the spot.

I really like the dispenser and would have given it a 5 if I would have had it in service longer. We have only had it for a few weeks. Really enjoy the hot and cold and the ability to turn them off and on. Really like the bottom load as it looks much better than a top load. Hoping for long term service from this machine.

I love my water cooler. It was a great price and looks great in my kitchen. I love the water bottle on the bottom because they are way to heavy for me to lift and flip onto the top of a water cooler. The safety for the hot water is nice to have. The cord in the back it nice and long to give you more options for placement. It is not loud and doesn't make noise when sitting there, other than normal noise during usage. I have been able to make oatmeal and hot tea so much faster than waiting for water to boil, I LOVE IT!

This is so easy to use. We always had to get one of our guys to load the water on our old top loader. This is as easy as it looks. It has a tube (Makes the water bottle look like a big sports bottle) that is inserted into the bottle (you have to take the whole rubber thing off the bottle) snaps on easy and just move it into the unit, close the door and done!

Couldn’t be happier! I was paying way too much for a water delivery that allowed me to rent their cooler free. Unfortunately, the cost kept rising and then they announced that the following month they were going to charge $50 for cooler reconditioning if I stopped service after that. So I cancelled immediately.

It’s a good machine. I really can’t complaint. Wish the nightlight was a little brighter. The price wasn’t bad, it’s a beautiful and convenient thing to have in my home. It’s worth the price. The bottom load is good and won’t break your back. Never notice how much water my wife and I really drink. Good to have a few 5gal on hand. Specially, if you have a newborn at home, it’s very easy to make bottles and takes a few seconds.

Works very well. The only reason it's not 5 stars is because the dispenser part tends to get messy when my kids use it. You have to remove your cup away slowly from the dispenser pedal part so that the water flow slows and stops completely before the cup is removed. When you remove your cup quickly, the water doesn't stop quick enough and splashes or drips off from the side of cup. I'm constantly cleaning up water from the overflow catch and around the dispenser.

The first one delivered did not work properly - the cold water came out warm. I did all the suggested fixes posted on Primo's YouTube but to no avail. I then emailed the company with my concerns. A few exchanges later, a new one was on the way. The second unit works wonderfully. Great customer service!

We rented our tank for years from a water delivery company. Since our move to GA, we decided to just buy one and get our own bottles as needed. This tank is so easy to set up and use. Since it’s upright, switching out the bottles is effortless; we no longer have to lift them to flip them upside down. The smallest issue with it being upright is that the bottle never completely drains so after switching it you have to empty the remaining water in a cup or bottle.