Received my mattress in a box, opened and aired out for even less than suggested time and I love it, just the right amount of soft, had it for a while and has remained firm and doesn't have dents in it. Easy to get ready to use and very comfortable. This is NOT a soft mattress, if looking for that I would say on a scale of 1 to 10 with 1 being softest this rates about a 7. Very comfortable

I ordered this product for a Hide-a-Bed that I built for guests to use. The HaB does not have a box spring. I was surprised by the small package the product was shipped in(FedEx). The mattress is greatly compressed/vacuum packed/folded then shipped in a much smaller box. Be careful to open the box in an area as large as the mattress size. Once the vacuum package is perforated and removed it wil take two full days for the mattress to assume its full size and firmness. I like how the mattress feels. Guests have mentioned how comfortable it is. I an very pleased with the purchase. It does not require a box spring. The only downside is that all mattresses were made locally providing local jobs. With this technology mattresses can now be shipped from china at reasonable cost.

I first tried this mattress out when I was visiting my daughter home. I could not believe the rest I got. After the visit, at home ,I did not sleep as well. So I decided to get one. Give it three days to fully expand and air out, since it came compressed wrapped in plastic and in a box.

This is our second purchase of this mattress, We purchased one for us in july, 2015- Great experience, Great mattress but slow shipping from fedex- So we ordered another for our daughter on Aug 14, 2015- This time the experience was not so great. To start with, The vendor "lost" the order, It didn't ship til almost 4 days later, We contacted Sams and got a wonderful representative named Tryst K. Who went out of her way to get the order moving from the vendor. Then another 6 days in transit from Fed ex ground. Although we appreciated the free shipping, We would have happily paid extra if there was a better/ faster courier available. Fed ex ground is just too slow. Anyway, We FINALLY received the mattress which was in an opened box when it arrived, trivial problem. After all of this, the mattress rolled out great and our daughter who was moving from a twin bed was so happy to have the queen mattress all to herself and has been sleeping wonderfully ever since- Aside from the shipping issues, We HIGHLY recommend this mattress- With or without a foam topper it is wonderful. We DID NOT experience any weird odors, Maybe we were just lucky? We would happily purchase another one of these in the future and have recommended this mattress to our friends and family as well.

I bought two of these mattresses online, sight unseen, for my kids when we moved into our new house. I wasn't too concerned about how they slept for two full size adults since they were going in my kids room (both weigh under 100lbs). Well shortly after they arrived we had family come for the holidays and both kids had to give up their rooms for the grandparents. Everyone said the mattresses were extremely comfortable and slept great. I'm very pleased with this purchase.

Nice Bed. I am not really sure for myself as I have not slept on the bed, but my teenage son LOVES it. I love the fact that at this price it is a good quality (VERY HEAVY, makes it a bit of a challenge to make) came with a base and a bed skirt. My only complaint would be that the directions were very hard to decipher.

Quality has changed on the manufacturing of this mattress. We purchased this same mattress 6 years ago for our guest bedroom. We love the mattress, and everyone who has slept on it agreed. We needed to replace the King in our master bedroom, so we ordered the same one. Unfortunately, this is not even similar to what we previously purchased. This mattress is flimsy, did not expand, and it is weak. The sleep surface is not firm due to what seems to be missing inside. Apparently the standards at Zinus have changed along with the manufacturing of the mattress. This experience was so disappointing, Sams Club really should reconsider selling the product.

I am very impressed with this mattress purchase so far. I have been using it for just about one month and my adjustment period was minimal. Affordable price for great quality. I am a heavier person so ordered the full sized hybrid for more support and I’ve had no problems. If possible, I do recommend having another person to help unpack it as it would make it easier. I would buy another one!

I bought this mattress a couple months ago and it arrived in the box. There seems to be an issue of it being coiled up in the box because even after a second replacement has been provided, The mattress has a bend in the middle. Used it in the guestroom and have gotten complaints is it sags in the middle. It does not have any support around the edges and this is the main problem that affects the firmness of the mattress. Since it comes in a smaller box, once it’s uncoiled then there is no way FedEx will be able to pick up the mattress for it to be returned. This was a major headache.

I was skeptical--didn't seem like it was possible to cram an innerspring mattress in a box for shipping. I was wrong. The mattress arrived quickly and flattened completely within 24 hours of unwrapping. I experienced no chemical smells like others wrote about. It's definitely firm, but with a plush top--the best of both worlds. I'm very happy with the mattress overall.