Hello, we apologize you are not satisfied with the comfort of the mattress. If you are still unhappy with the item and are within your return period with Sam's club please reach out to them directly and they would be able to assist you with a return or exchange for something that better suites your needs. Thank you.

Hello Bob, We're sorry that you're not satisfied with your purchase. We understand that mattress comfort is a personal preference so Sam's Club offers a 30-day return policy. Please contact Sam's Club and they would be glad to assist you with a return or exchange for a mattress that is better suited to your needs. Please contact them at 1 (888) 746-7726 Thank you.

Hi Alba, We are very sorry that you were not completely satisfied with your purchase. If you need any recommendations on a mattress that better fits your sleep type and preference. Please reach out to us at 800-613-1225. Thank you.

Hello Lynda, Thank you for your review and we apologize that you are experiencing issues with your purchase. Please give Sam's Club Customer Support team a call at 1 (888) 746-7726, they will be glad to assist in the best way possible, Thank you.

Hello, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Hello Tom, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.