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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars
1,205 ratings623 reviews
  1. 5 stars63% (764)
  2. 4 stars17% (202)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (122)
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Showing 1-10 of 623 reviews
Jan 5, 2020
Reviewer name: Luz R
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing Buy

0/0 minimum0/0 minimum 0/0 minimum Review title I was skeptical after I ordered this bed frame and mattress since the price was so amazing.  The mattress box that it come in was small I thought the mattress was going to be cheap material.  I was amazingly surprised.  I put the bed frame together by myself the needed tools are even included.  I opened the mattress box and the way it's packaged is unreal, it's pressurized so it gives a   bad impression on the quality.  I unpacked it and was surprised the way it expands.  The mattress is firm and  feels good on my back.  I woke up no back pain.  The bed frame is very good quality and very sturdy.  love my new bed.

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Dec 20, 2022
Reviewer name: Fluffyfred
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best nights sleep

Best nights sleep I have had in years. So comfortable. Needed to get a friend to help us get it in the house as it is heavy. Then 2 friends after it sat out unfolded came and helped remove the old mattress and put this one on the box springs. My husband and myself both have back issues and I now feel great as he also does. Have recommended this mattress to our friends and family.

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Jan 7, 2020
Reviewer name: Happy Grandma
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very comfortable! Firm without being hard!

A bit firmer than I expected for a hybrid, but comfy nonetheless. As a bigger person (>400#’s) I was a bit hesitant about buying a mattress online, and this was also a change from a traditional spring mattress and box springs to a hybrid springs and memory foam, so I was not sure what to expect. I find it not as “springy”, “ bouncy”as my old mattress but it is quite comfortable. If you want it extra soft and sink in cushy you may need to add a foam topper, but for the price I paid for both the mattress and the frame I am very happy! The box looked a bit rough, as if someone had tried unsuccessfully to lift it by the top corners ? Cardboard was torn up a bit, but mattress was fine. It comes wrapped tightly in two layers of plastic, the “wrapper” layer and the heavy duty sealed bag that completely encases the mattress. It comes with a warning to be sure to have a clear area free of children, pets and anything breakable. Heed this warning! Once the first wrapped layer is off, the mattress will rapidly unroll and it is heavy! I struggled to lift it onto the frame alone and then had to turn it as I had it long way across instead of end to end. If you have help, take it! Once the second shrink wrapped bag is punctured you will hear the air rushing in as your mattress takes its first big “breath”! I left it for a day to air out and by that evening it was fine. If you buy this for a child or are otherwise concerned about keeping it dry and protected, you could probably leave it in the bag and add a cotton mattress pad , but I had bought a protective mattress pad already, so I removed it. But it is a very tough plastic so even for moving protection might be good to keep if needed.

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May 26, 2021
Reviewer name: CBL
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice mattress

This mattress is really comfortable. The only thing that is weird is there is no structure to the outside of the bed frame. Normally you can sit on the edge of the bed and it will hold you up, this one you can’t. There is nothing hard inside the mattress to hold you up, you have to sit in the middle of the bed. This mattress is for my little girls so it’s no big deal but sometimes I lay with them and if you are on the edge of the bed you will start falling off.

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Jul 2, 2021
Reviewer name: alittleconcerned
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Works for a guest room

There is nothing outstanding about this mattress. I would not use it as my main mattress that I sleep on every night, however, I would put it in a guest room which is what I did. It's only been used by 1 guest so far, so I can't really comment on long term comfort.

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Nov 1, 2021
Reviewer name: CPANIN76
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sloped on sides permanently. Faulty design.

The mattress is okay. Its pretty firm and not a lot of give to it. Its not like a typical foam mattress. My biggest issue is with the "pillow top". The mattress was rolled up and the pillow top part, as a result, is permanently sloped downward on the edges. It never puffed up like the rest of the mattress.So, there are quite a few inches on both sides that slope down also. It feels like you are falling out of the bed unless you are in the middle of the mattress. You cannot sit on the edge or you will slide off. It is disappointing and i wish i could return it.

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Apr 5, 2021
Reviewer name: Rachel H
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Get something else

Unboxed it and it expanded fairly well in the expected time frame. Didn't expand fully in all corners (looks a little wonky). Seems firm with enough cushion on top off the springs, but it is a painful sleep after giving it several weeks to get adjusted. Would not recommend this mattress. Sam's is fighting the no hassle return policy as well so be aware.

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May 10, 2021
Reviewer name: Mamawayne
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sad Unhappy Customer!

I have slept on this mattress for a week. It already has an indention where I lay. Does not smooth out in the day. There is a hump in the mild and if I move it feels like I am going up a hill. Not comfortable at all. Came in a box that was torn and taped back together.

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reply from Zinus

Hello, If the item you have recieved is defective please reach out to Customer Service at 1 (888) 746-7726 for assistance with a replacement. Thank you.

Sep 3, 2020
Reviewer name: MKM
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not sure yet!

Waiting for directions from customer service. Received bed and frame (frame is great), mattress has LARGE lumps/ripples across top of mattress. This is not due to bed expanding, it's due to the first layer of foam under top of quilted mattress does not lay flat, extremely miss-shaped. I've asked for a new mattress and for them to pick this one up when new mattress is delivered. Ordered Queen size, for a guest bedroom, no usage yet. I would try it for a night but don't want to use it since I need to return.

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reply from Zinus

Hello, We're sorry that you're having issues with your mattress. If you are within your return period with Sam's club please contact them directly and they would be happy to assist you with a return or an exchange for a mattress that better suites your needs. Thank you.

Apr 14, 2020
Reviewer name: casey58
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Permanent folds/lumps from the way it was packaged

We've purchased mattresses that came boxed many times. This one had big, uneven, permanent folds/lumps, stretching from the middle to the top. The bottom half was fine. But the lumpy half never did smooth out. Even laying across the half that expanded perfectly, it didn't seem very comfortable, so we returned and bought a different mattress instead.

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