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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars
1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 1-10 of 621 reviews
Dec 20, 2022
Reviewer name: Fluffyfred
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best nights sleep

Best nights sleep I have had in years. So comfortable. Needed to get a friend to help us get it in the house as it is heavy. Then 2 friends after it sat out unfolded came and helped remove the old mattress and put this one on the box springs. My husband and myself both have back issues and I now feel great as he also does. Have recommended this mattress to our friends and family.

Helpful?4KKWIDQCB9T013895262847
Jan 5, 2020
Reviewer name: Luz R
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing Buy

0/0 minimum0/0 minimum 0/0 minimum Review title I was skeptical after I ordered this bed frame and mattress since the price was so amazing.  The mattress box that it come in was small I thought the mattress was going to be cheap material.  I was amazingly surprised.  I put the bed frame together by myself the needed tools are even included.  I opened the mattress box and the way it's packaged is unreal, it's pressurized so it gives a   bad impression on the quality.  I unpacked it and was surprised the way it expands.  The mattress is firm and  feels good on my back.  I woke up no back pain.  The bed frame is very good quality and very sturdy.  love my new bed.

Helpful?4KKWIDQCB9T013895262847
May 26, 2021
Reviewer name: CBL
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice mattress

This mattress is really comfortable. The only thing that is weird is there is no structure to the outside of the bed frame. Normally you can sit on the edge of the bed and it will hold you up, this one you can’t. There is nothing hard inside the mattress to hold you up, you have to sit in the middle of the bed. This mattress is for my little girls so it’s no big deal but sometimes I lay with them and if you are on the edge of the bed you will start falling off.

Helpful?4KKWIDQCB9T013895262847
Jan 11, 2022
Reviewer name: Tom
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not bad

I bought this mattress for a guest room; only two people have slept on it of which am not one of. I was told that it was not uncomfortable.This was after two nights of use. I would have used it myself but there was not enough time. Because it is shipped as a matress in box and it took four days for the mattress to fully expan'

Helpful?4KKWIDQCB9T013895262847
May 10, 2021
Reviewer name: Mamawayne
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sad Unhappy Customer!

I have slept on this mattress for a week. It already has an indention where I lay. Does not smooth out in the day. There is a hump in the mild and if I move it feels like I am going up a hill. Not comfortable at all. Came in a box that was torn and taped back together.

Helpful?4KKWIDQCB9T013895262847
reply from Zinus

Hello, If the item you have recieved is defective please reach out to Customer Service at 1 (888) 746-7726 for assistance with a replacement. Thank you.

Nov 1, 2021
Reviewer name: CPANIN76
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sloped on sides permanently. Faulty design.

The mattress is okay. Its pretty firm and not a lot of give to it. Its not like a typical foam mattress. My biggest issue is with the "pillow top". The mattress was rolled up and the pillow top part, as a result, is permanently sloped downward on the edges. It never puffed up like the rest of the mattress.So, there are quite a few inches on both sides that slope down also. It feels like you are falling out of the bed unless you are in the middle of the mattress. You cannot sit on the edge or you will slide off. It is disappointing and i wish i could return it.

Helpful?4KKWIDQCB9T013895262847
Apr 5, 2021
Reviewer name: Rachel H
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Get something else

Unboxed it and it expanded fairly well in the expected time frame. Didn't expand fully in all corners (looks a little wonky). Seems firm with enough cushion on top off the springs, but it is a painful sleep after giving it several weeks to get adjusted. Would not recommend this mattress. Sam's is fighting the no hassle return policy as well so be aware.

Helpful?4KKWIDQCB9T013895262847
Apr 20, 2021
Reviewer name: MISS PICKY
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy!!

Very disappointed with this mattress! After carefully unwrapping the mattress there were lose threads in multiple places on the mattress. It is very springy not in a good way. The balance of foam to spring ratio is not comfortable. It is not a firm mattress at all. Within just 2 nights my husband and I both had back aches and needed adjustments. If you have any issues with your back do not buy this mattress.

Helpful?4KKWIDQCB9T013895262847
reply from Zinus

Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.

Dec 7, 2021
Reviewer name: Olivia B
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Lumpy mattress

The mattress arrived with the box badly damaged. After pulling the mattress out of the box, it appeared that the mattress was re-rolled. The bottom half of the mattress wasn't rolled like the rest of the mattress causing the foam to look and feel lumpy.

Helpful?4KKWIDQCB9T013895262847
Sep 3, 2020
Reviewer name: MKM
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not sure yet!

Waiting for directions from customer service. Received bed and frame (frame is great), mattress has LARGE lumps/ripples across top of mattress. This is not due to bed expanding, it's due to the first layer of foam under top of quilted mattress does not lay flat, extremely miss-shaped. I've asked for a new mattress and for them to pick this one up when new mattress is delivered. Ordered Queen size, for a guest bedroom, no usage yet. I would try it for a night but don't want to use it since I need to return.

Helpful?4KKWIDQCB9T013895262847
reply from Zinus

Hello, We're sorry that you're having issues with your mattress. If you are within your return period with Sam's club please contact them directly and they would be happy to assist you with a return or an exchange for a mattress that better suites your needs. Thank you.