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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 1-10 of 621 reviews
Sep 1, 2020
Kate Tkach
5 out of 5 stars review

Verified Purchase

comfy!

It's firm with a little give and I've been having restful nights and even getting into deep sleeps that are giving me weird dreams!! I recommend this to anyone who likes a medium-firm bed. It's super heavy though so if you're by yourself when it gets delivered, GOOD LUCK getting it in your house and set up alone

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Dec 20, 2022
Fluffyfred
5 out of 5 stars review

Verified Purchase

Best nights sleep

Best nights sleep I have had in years. So comfortable. Needed to get a friend to help us get it in the house as it is heavy. Then 2 friends after it sat out unfolded came and helped remove the old mattress and put this one on the box springs. My husband and myself both have back issues and I now feel great as he also does. Have recommended this mattress to our friends and family.

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Jul 2, 2021
alittleconcerned
3 out of 5 stars review

Verified Purchase

Works for a guest room

There is nothing outstanding about this mattress. I would not use it as my main mattress that I sleep on every night, however, I would put it in a guest room which is what I did. It's only been used by 1 guest so far, so I can't really comment on long term comfort.

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Jan 11, 2022
Tom
3 out of 5 stars review

Verified Purchase

Not bad

I bought this mattress for a guest room; only two people have slept on it of which am not one of. I was told that it was not uncomfortable.This was after two nights of use. I would have used it myself but there was not enough time. Because it is shipped as a matress in box and it took four days for the mattress to fully expan'

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Nov 1, 2021
CPANIN76
2 out of 5 stars review

Verified Purchase

Sloped on sides permanently. Faulty design.

The mattress is okay. Its pretty firm and not a lot of give to it. Its not like a typical foam mattress. My biggest issue is with the "pillow top". The mattress was rolled up and the pillow top part, as a result, is permanently sloped downward on the edges. It never puffed up like the rest of the mattress.So, there are quite a few inches on both sides that slope down also. It feels like you are falling out of the bed unless you are in the middle of the mattress. You cannot sit on the edge or you will slide off. It is disappointing and i wish i could return it.

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Mar 23, 2022
Mary
1 out of 5 stars review

Verified Purchase

The mattress is Warped!!

This mattress is horrible! There's a huge hump right down the center of the mattress. The sides and corners never fully fluffed. So, they're Flappy. And the mattress claims to be 12inches but its only 10 inches. If i was able to give 0 stars, I would have.

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Sep 3, 2020
MKM
1 out of 5 stars review

Verified Purchase

Not sure yet!

Waiting for directions from customer service. Received bed and frame (frame is great), mattress has LARGE lumps/ripples across top of mattress. This is not due to bed expanding, it's due to the first layer of foam under top of quilted mattress does not lay flat, extremely miss-shaped. I've asked for a new mattress and for them to pick this one up when new mattress is delivered. Ordered Queen size, for a guest bedroom, no usage yet. I would try it for a night but don't want to use it since I need to return.

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reply from Zinus

Hello, We're sorry that you're having issues with your mattress. If you are within your return period with Sam's club please contact them directly and they would be happy to assist you with a return or an exchange for a mattress that better suites your needs. Thank you.

Dec 7, 2021
Olivia B
1 out of 5 stars review

Verified Purchase

Lumpy mattress

The mattress arrived with the box badly damaged. After pulling the mattress out of the box, it appeared that the mattress was re-rolled. The bottom half of the mattress wasn't rolled like the rest of the mattress causing the foam to look and feel lumpy.

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Apr 20, 2021
MISS PICKY
1 out of 5 stars review

Verified Purchase

Do not buy!!

Very disappointed with this mattress! After carefully unwrapping the mattress there were lose threads in multiple places on the mattress. It is very springy not in a good way. The balance of foam to spring ratio is not comfortable. It is not a firm mattress at all. Within just 2 nights my husband and I both had back aches and needed adjustments. If you have any issues with your back do not buy this mattress.

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reply from Zinus

Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.

Apr 14, 2020
casey58
1 out of 5 stars review

Verified Purchase

Permanent folds/lumps from the way it was packaged

We've purchased mattresses that came boxed many times. This one had big, uneven, permanent folds/lumps, stretching from the middle to the top. The bottom half was fine. But the lumpy half never did smooth out. Even laying across the half that expanded perfectly, it didn't seem very comfortable, so we returned and bought a different mattress instead.

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