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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars
1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 1-10 of 621 reviews
May 26, 2021
CBL
4 out of 5 stars review

Verified Purchase

Nice mattress

This mattress is really comfortable. The only thing that is weird is there is no structure to the outside of the bed frame. Normally you can sit on the edge of the bed and it will hold you up, this one you can’t. There is nothing hard inside the mattress to hold you up, you have to sit in the middle of the bed. This mattress is for my little girls so it’s no big deal but sometimes I lay with them and if you are on the edge of the bed you will start falling off.

Helpful?4KKWIDQCB9T013895262847
Jul 2, 2021
alittleconcerned
3 out of 5 stars review

Verified Purchase

Works for a guest room

There is nothing outstanding about this mattress. I would not use it as my main mattress that I sleep on every night, however, I would put it in a guest room which is what I did. It's only been used by 1 guest so far, so I can't really comment on long term comfort.

Helpful?4KKWIDQCB9T013895262847
Jan 11, 2022
Tom
3 out of 5 stars review

Verified Purchase

Not bad

I bought this mattress for a guest room; only two people have slept on it of which am not one of. I was told that it was not uncomfortable.This was after two nights of use. I would have used it myself but there was not enough time. Because it is shipped as a matress in box and it took four days for the mattress to fully expan'

Helpful?4KKWIDQCB9T013895262847
Nov 1, 2021
CPANIN76
2 out of 5 stars review

Verified Purchase

Sloped on sides permanently. Faulty design.

The mattress is okay. Its pretty firm and not a lot of give to it. Its not like a typical foam mattress. My biggest issue is with the "pillow top". The mattress was rolled up and the pillow top part, as a result, is permanently sloped downward on the edges. It never puffed up like the rest of the mattress.So, there are quite a few inches on both sides that slope down also. It feels like you are falling out of the bed unless you are in the middle of the mattress. You cannot sit on the edge or you will slide off. It is disappointing and i wish i could return it.

Helpful?4KKWIDQCB9T013895262847
May 10, 2021
Mamawayne
2 out of 5 stars review

Verified Purchase

Sad Unhappy Customer!

I have slept on this mattress for a week. It already has an indention where I lay. Does not smooth out in the day. There is a hump in the mild and if I move it feels like I am going up a hill. Not comfortable at all. Came in a box that was torn and taped back together.

Helpful?4KKWIDQCB9T013895262847
reply from Zinus

Hello, If the item you have recieved is defective please reach out to Customer Service at 1 (888) 746-7726 for assistance with a replacement. Thank you.

Dec 7, 2021
Olivia B
1 out of 5 stars review

Verified Purchase

Lumpy mattress

The mattress arrived with the box badly damaged. After pulling the mattress out of the box, it appeared that the mattress was re-rolled. The bottom half of the mattress wasn't rolled like the rest of the mattress causing the foam to look and feel lumpy.

Helpful?4KKWIDQCB9T013895262847
Apr 20, 2021
MISS PICKY
1 out of 5 stars review

Verified Purchase

Do not buy!!

Very disappointed with this mattress! After carefully unwrapping the mattress there were lose threads in multiple places on the mattress. It is very springy not in a good way. The balance of foam to spring ratio is not comfortable. It is not a firm mattress at all. Within just 2 nights my husband and I both had back aches and needed adjustments. If you have any issues with your back do not buy this mattress.

Helpful?4KKWIDQCB9T013895262847
reply from Zinus

Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.

Mar 23, 2022
Mary
1 out of 5 stars review

Verified Purchase

The mattress is Warped!!

This mattress is horrible! There's a huge hump right down the center of the mattress. The sides and corners never fully fluffed. So, they're Flappy. And the mattress claims to be 12inches but its only 10 inches. If i was able to give 0 stars, I would have.

Helpful?4KKWIDQCB9T013895262847
Apr 14, 2020
casey58
1 out of 5 stars review

Verified Purchase

Permanent folds/lumps from the way it was packaged

We've purchased mattresses that came boxed many times. This one had big, uneven, permanent folds/lumps, stretching from the middle to the top. The bottom half was fine. But the lumpy half never did smooth out. Even laying across the half that expanded perfectly, it didn't seem very comfortable, so we returned and bought a different mattress instead.

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Helpful?4KKWIDQCB9T013895262847
Sep 3, 2020
MKM
1 out of 5 stars review

Verified Purchase

Not sure yet!

Waiting for directions from customer service. Received bed and frame (frame is great), mattress has LARGE lumps/ripples across top of mattress. This is not due to bed expanding, it's due to the first layer of foam under top of quilted mattress does not lay flat, extremely miss-shaped. I've asked for a new mattress and for them to pick this one up when new mattress is delivered. Ordered Queen size, for a guest bedroom, no usage yet. I would try it for a night but don't want to use it since I need to return.

Helpful?4KKWIDQCB9T013895262847
reply from Zinus

Hello, We're sorry that you're having issues with your mattress. If you are within your return period with Sam's club please contact them directly and they would be happy to assist you with a return or an exchange for a mattress that better suites your needs. Thank you.