The mattress arrived with the box badly damaged. After pulling the mattress out of the box, it appeared that the mattress was re-rolled. The bottom half of the mattress wasn't rolled like the rest of the mattress causing the foam to look and feel lumpy.

We've purchased mattresses that came boxed many times. This one had big, uneven, permanent folds/lumps, stretching from the middle to the top. The bottom half was fine. But the lumpy half never did smooth out. Even laying across the half that expanded perfectly, it didn't seem very comfortable, so we returned and bought a different mattress instead.

Disappointed in the mattress-it’s been set up a week and the corners haven’t filled out. It sags at each corner. Glad it’s only a guest bed and won’t be used often.

The bed came packaged well and easy to place into position with two people. The bed took form quickly. I would suggest a a full 24 hours to wait to use. The bed while nice is quite firm. Definitely not plush.

I was a little skeptical at first because of the price and the fact it comes in a box. I’ve never had this before on high end brands but I sleep beautifully.

The sides are way to soft for my liking. When you sit on the side of the bed it sinks way down. If you like the mattress to really sink down, then you’ll love it.

Mattress is uneven. Didn’t open properly. We opened it right away when it was delivered. It’s still uneven after a week of nobody sleeping on it. Highly disappointed.

the bed is horrible, there was a hump in the middle of the bed, i thought well it needs to flatten out after 3 weeks now it still has a hump, how can i return this

So comfortable, I was worried because the price was so good and it’s my first time buying online but wow it is so comfortable I can’t believe it. Ok so glad I bought this mattress

I've only had this Mattress for about 3 weeks. It actually took about 7 days to reach full FIRMNESS. It got up to full height in about 3 hours and I have slept on it since night one. I'm 5' 8" and weigh 255 lbs. I sleep on this mattress in the middle of it by myself most of the time. It is nice and firm. It is firmer out at the edges and supports me just fine when sitting on the edge. I have it on a Wooden Slat Solid Foundation. NOT the older traditional ACTUAL Spring Box Spring base like they use to make. The Coils in it are made of THICK steel, they are not thin or wimpy by any means. For the first 3 to 5 days I was thinking that I might need to return it to get their Extra Firm Mattress. But on day 7 or so this mattress became VERY solid. Going by how firm this mattress became I cannot imagine what their Extra Firm would feel like. lol I would highly recommend this mattress to anyone looking for a good FIRM supportive mattress. I normally am a stomach sleeper but do sleep on my side and back from time to time and this mattress is supportive and comfortable in any position I sleep in on it. It also sleeps COOL....I was using a Firm Memory Foam mattress for the last 3.5 years and it slept HOT. It also never had the support that I was use to in my other Inner Spring mattresses. So, getting this inner spring mattress has been great. BTW, the Foam and Batting Layers in this mattress are NOT Memory Foam but it does give a bit and is very comfortable. It is a FIRM mattress though, and I suggest you use a Mattress Pad with it. The Mattress pockets on the top are a little DEEP and you can feel them under a sheet when not having a mattress pad. I would say this a solid 9 out of 10 for firmness and for the money & comfort this is a great mattress. Now time will tell how well this holds up, but so far I can see no reason to doubt that this will hold up to the test of time. I have Jumped on this thing, walked over every inch of it many times, stood it on it's side, shaken it every which way you can think of and moved it around several times during the first few weeks just to help it UNWIND so to speak from it having been folded for shipment. As I said above....mine took a good 7 Days to get to full FIRMNESS. So, if you buy this mattress give it a week or so for it to get to what it will be for you.