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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars
1,205 ratings623 reviews
  1. 5 stars63% (764)
  2. 4 stars17% (202)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (122)
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Showing 11-20 of 623 reviews
Mar 23, 2022
Reviewer name: Mary
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

The mattress is Warped!!

This mattress is horrible! There's a huge hump right down the center of the mattress. The sides and corners never fully fluffed. So, they're Flappy. And the mattress claims to be 12inches but its only 10 inches. If i was able to give 0 stars, I would have.

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May 26, 2021
Reviewer name: CBL
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice mattress

This mattress is really comfortable. The only thing that is weird is there is no structure to the outside of the bed frame. Normally you can sit on the edge of the bed and it will hold you up, this one you can’t. There is nothing hard inside the mattress to hold you up, you have to sit in the middle of the bed. This mattress is for my little girls so it’s no big deal but sometimes I lay with them and if you are on the edge of the bed you will start falling off.

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Apr 20, 2021
Reviewer name: MISS PICKY
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy!!

Very disappointed with this mattress! After carefully unwrapping the mattress there were lose threads in multiple places on the mattress. It is very springy not in a good way. The balance of foam to spring ratio is not comfortable. It is not a firm mattress at all. Within just 2 nights my husband and I both had back aches and needed adjustments. If you have any issues with your back do not buy this mattress.

Helpful?4CSDR587XSCF13895262847
reply from Zinus

Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.

May 10, 2021
Reviewer name: Mamawayne
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sad Unhappy Customer!

I have slept on this mattress for a week. It already has an indention where I lay. Does not smooth out in the day. There is a hump in the mild and if I move it feels like I am going up a hill. Not comfortable at all. Came in a box that was torn and taped back together.

Helpful?4CSDR587XSCF13895262847
reply from Zinus

Hello, If the item you have recieved is defective please reach out to Customer Service at 1 (888) 746-7726 for assistance with a replacement. Thank you.

Jan 11, 2022
Reviewer name: Tom
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not bad

I bought this mattress for a guest room; only two people have slept on it of which am not one of. I was told that it was not uncomfortable.This was after two nights of use. I would have used it myself but there was not enough time. Because it is shipped as a matress in box and it took four days for the mattress to fully expan'

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Oct 1, 2023
Reviewer name: Mimi
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Too soft for my liking.

The sides are way to soft for my liking. When you sit on the side of the bed it sinks way down. If you like the mattress to really sink down, then you’ll love it.

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Mar 10, 2021
Reviewer name: Rhonda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get purchase

I was a little skeptical at first because of the price and the fact it comes in a box. I’ve never had this before on high end brands but I sleep beautifully.

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Jul 26, 2021
Reviewer name: mjobrien911
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It's firm

The bed came packaged well and easy to place into position with two people. The bed took form quickly. I would suggest a a full 24 hours to wait to use. The bed while nice is quite firm. Definitely not plush.

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Apr 15, 2021
Reviewer name: HT
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor quality

Mattress is uneven. Didn’t open properly. We opened it right away when it was delivered. It’s still uneven after a week of nobody sleeping on it. Highly disappointed.

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reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. If you are still within your return time frame with Sam's Club, Please reach out to their Customer Service team for further assistance at 1 (888) 746-7726. They would be happy to look into this matter further. Thank you.

Mar 23, 2021
Reviewer name: Janeth
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing

So comfortable, I was worried because the price was so good and it’s my first time buying online but wow it is so comfortable I can’t believe it. Ok so glad I bought this mattress

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