I absolutely love this hot tub! It came a month early. Have had it up and running since May and in September it started leaking bad so we drained it and have been really busy with other things. So time to fix it and can’t figure out what the part number is to order new parts!! I think the manual should give part numbers..

We bought this hot tub as our Christmas present to ourselves. We really like the size and how he jets feel. However, we much prefer the smooth acrylic or fiberglass finish of our old spa to the surface of this one, as it was much easier to keep clean. We've had a problem trying to keep this white lining clean both at and above the water line on the sides and on the flat side surfaces. The instruction manual says you should be able to clean with mild cleaner, but this has been a big problem for us. The white top where the control panel gets very discolored all along it and will no longer come completely clean after only 5 months. We're not sure where the discoloration is coming from. Also, the side panel of the spa (on the same side as the filter) has warped. What can be done to fix or replace this panel please? We too have had problems where we fill the tub so that the upper jets are under water when the spa is empty. Then when my husband and I get in, some of the water spills over the top of the tub. Then when you go to get out, the water level is now below some of the top jets where you get pummeled with water in your face and body when you try to get out. Then you have to add water back to the spa again and repeat the cycle. Lastly, I've recently had spine surgery, so we drained and cleaned the spa for when we can start using it again. Where is the serial number located please? I have the Sam's Item # and model #, but may need the serial number to address these issues. Thank you so much for any help you can provide for these issues.

First time hot tub owner. Can’t beat the price and value. Read a review saying that the interior finish of this feels like sandpaper; that could not be more inaccurate. Love our hot tub so far! I would say having 4-5 ppl in it is more reasonable than 7

Great great purchase. Easy install and looks to be well made.

I do not recommend buying this hot tub from Sams Club. It arrived 5 days ahead of schedule with no call or coordination from the shipper. I came home and they left it in the middle of my driveway.

Bought it in August 2020 been sitting on a cement slab behind my garage for just shy of 3 years. Been set at 103 degrees ran through 3 winter's no leaks no issues. This is my third spa unbelievably energy efficient. Great Spa

This is a great spa for the money and it's very comfortable. The only issue we had was figuring out how to use the temperature. Once we did it's worked great. We love it.

Less than 2 years old, if over heated somehow when the settings were set at 90 degrees. The water was boiling. I had to turn off the breaker them suddenly it started leaking form the bottom. How do I get a warranty claim started?

Looks great in the picture. Powerful jets. The surface is too rough. The surface of the tub is rough like sandpaper. We returned the item to the seller. Return process was easy but the pick up company was very difficult to work with. Seller was very kind and helpful to get everything returned.

we had ours for 3 years and then it started leaking can't get anyone to fix it I tried everything myself but the Jets are impossible to tighten to make sure they're not leaking and that's what I was told to try also I've tried several different sizes of hex wrenches that go into the jet to turn and not one fits perfectly not standard or metric so it's got to be a half size . call the manufacturer but of course they don't cover them so I just have a big brick in my yard I cannot use . the pumps are great but no service. I would not recommend unless you have somewhere to burn it in your yard after it starts leaking